I booked this hotel because of its location. On arrival I was one of many in a queue waiting to be transported to a 'sister' hotel on the other side of London.
Looking at these reviews and those on other websites this has been going on for months. There are some good reviews but those appear to be from the lucky few who appear to have been allowed to stay.
This chain of hotels appears to continually disregard the inconvenience they are causing to 'guests' having to move hotels and although the duty manager appears apologetic it is my view that the whole booking system is a sham.
The 'sister' hotel I was sent to was not 4 star nor would it be in any European country, If my experience had been a one-off, or if there really was a maintenance issue with some of the rooms I would be understanding and have some sympathy, however, when one looks at how long the Shaftesbury chain have been using this excuse I find it hard to believe.
I care not how the duty manager responds to this review although I expect a bit of 'copying and pasting' from previous apologies. Can I suggest instead that efforts are made to the make the booking system work efficiently and effectively to reduce the risk of the Shaftesbury finding itself at the centre of some negative media coverage and/or legal action.
Like most people I do not wish to (nor do I have the time to) engage in any further communication with the Duty Manager about this. The purpose of this review is to relay my experience which is very similar to those of others and hope people take note to avoid this happening to them.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England