This hotel is located 78-84 Sussex Gardens, London W2, two blocks off Edgeware Road. The location is wonderful as it is only a few minutes from both buses and Paddington Station. A taxi ride to or from Theatres in the West end is 10-15 pounds.
The rooms are big and are kept immaculate at all times. All of our room requirements have been met quickly and efficiently.
The staff is excellent. We are greeted each day at breakfast by the kitchen staff who are always pleasant and eager to accommodate. The room attendants do a terrific job cleaning each day.Our maintenance man is on top of anything that needs to be adjusted. The bell attendants are courteous and helpful for all of our requests. Finally, the desk managers are cordial and efficient. Each time we are in the lobby they make sure our every need is being met. Aparda and Monica have been especially helpful as they registered us a month ago and have since kept us under their wing!
The lobby is gleaming and very welcoming, and always has lovely fresh cut flowers.
Breakfast is provided with a choice of full English or a lighter Continental. Both are delicious.
Again, each and every staff member, too many to name, have been first class in their service to us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 27, 2013
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Greetings from Metropolis London Hyde Park & thank you for choosing to stay with us.
It has been a great pleasure for us to have you as our guest's . We all enjoyed serving you and feel happy to hear that you were comfortable during your stay. Thank you for your excellent comments regarding breakfast which will be forwarded to our Chef & her team.
Please feel free to contact me for any further assistance in regards to your future booking . I will be more than pleased to assist you.
Looking forward to welcomimg you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.