Upon arriving to check in at 2:50p.m. we were informed that owing to maintenance issues with our room, we were being transferred to a sister hotel and a taxi would be called. When we queried why we had not been notified beforehand since we could have checked in any time from 2pm, we were told that Reservations had tried to call us. My husband had no missed call or message on his mobile. 5 minutes later and whilst we were still standing at the hotel reception, Reservations called! In our opinion it is unacceptable to inform a guest that they are being transferred 50 minutes after check in time!
When we queried whether or not there were any other rooms available in the hotel, the Receptionist had to call Reservations to find out and told them that we were 'refusing' to leave. Another room was then found for us.
The room itself was cold and you could not fully open the bathroom door before it hit the bed! There seemed to be a problem with the bed in that it sloped into the middle so that it was impossible to stay on your own side!
We were pleasantly surprised by the variety of food available for breakfast but unfortunately it was quite cold.
The gym was out of order.
We can cope with small rooms for a 1 night stay but first impressions count. We would not stay at this hotel again owing to the problem that we encountered when we tried to check in and the fact that no-one had the courtesy to contact us beforehand. There was no regard as to whether or not we had booked this hotel for its location which we had. It just seemed to be assumed that we would transfer elsewhere.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England