Travelled to London for a Christmas night out. Had been emailed in the day to say due to maintenance we had been 'upgraded' to another hotel. We arrived at the other hotel which was nowhere near where we wanted to be to be shown a cupboard in the basement which was apparently our bedroom. After a phone call and speaking to reception we were 'upgraded' again to a cupboard on the 2nd floor which was classed as a club room. We were due at a function so took the room which had the window open this should have set off alarm bells, before we left we closed the window. We had to get a cab due to the distance we now were from the restaurant, the cab arrange by the hotel drove in circles so cost nearly twice as much as on the way back. We arrived back at the hotel about midnight to the smell in our room of sewers. A member of staff came to the room and brought an air fresher as a solution to the problem, not an acceptable one. We ended up getting a cab home. I would never book this hotel and would ensure no-one I know booked with them either. I wish I had read the comments on here first and will check this site in future. My next phone call will be to environmental health.

I returned to the Shaftesbury Metropolis London again this year. My daughter is at Oxford, and we wanted to spend 5 days in London. The Staff was excellent and accomodating, the room was clean and very nice. We had a club room. The beds were very comfortable. The breakfast was very good and a lot of choices and the dining room staff were wonderful. The location is excellent for us. Bus stops across the street, or short 2 blocks to a number of buses to get us all over London. Short walk to Paddington. A bus ride to Oxford St. and Hyde Park. Also a great Pub right across the street. The owner Gary was fabulous. Good food. I will come back and stay with my family across the Pond. Gurpreet and Aparna are fantastic and go out of their way to make you comfortable.

I needed a room in the centre for one night so I wasn't to picky , maybe I should have been . The hotel itself is not what you see in the pictures it is much smaller and the rooms are tiny but clean and for one night are ok not more then that , the staff is very nice and helpful.
The only problem of the hotel and I would try to be very polite is that it is located in the heart of all Islamic community many people may not find it disturbing but I felt not comfortable walking at night a bit weird since this is the centre of London.
The breakfast was good , I don't think I will stay in this hotel again the rate was very high and if I had walked in to the hotels that are next to it I would have paid 30 Gbp less for a bigger room

Location - Around 7 minutes from Paddington Station.

Rooms - Very small and smelt of cigarette smoke. We changed rooms and 'upgraded' to a club suite. This room was initially a bit bigger and we were pleased. However, the toilet in the new room smelt of raw sewerage and we could not enter unless we sprayed (each time) with deodorant. We contacted reception, who were very helpful and offered to move us to a 'sister hotel'. Unfortunately this was 12:15am, therefore we decided to stay, and continue to close the bathroom door to alleviate some of the smell from entering the room.
The next day, we did have a free breakfast, but have since discovered that other guests are being moved to other hotels and were highly inconvenienced.

I would not book this hotel again, as there seems to be continued 'problems' with maintenance, therefore leading to guests being moved to hotels elsewhere.