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easyHotel Paddington London: Traveler Reviews

10 Norfolk Place, London W2 1QL, UK, England (Bayswater / Notting Hill / Lancaster Gate )
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easyHotel Paddington London
Ranked #648 of 1,076 hotels in London
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325 reviews from our community

Traveler rating
    33
    94
    112
    39
    47
See reviews for
Families
16
 
Couples
158
 
Solo
62
 
Business
37
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
London
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“cheap but quality was disapointing”
3 of 5 stars Reviewed December 12, 2012

I stayed here for a night whilst i was at an awards ceremony, and it was very convenient and cheap.

The large amount of Orange is a little offputting especially waking up after a late night.

It really is very basic and seems a little tired and as if all they have done is paint it with a fresh coat of Orange.

compared to Tune Hotels which are in the same price category, this does not come close.

The bed was also a little lumpy and cheap quality.

The shower was also very low.

Room Tip: I was with a room with no windows so was in the basement.... ceiling was low - thus so was shower.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
Ask PARG about easyHotel Paddington London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review
January 18, 2013
Dear Parg,

We’re sorry to hear we did not fulfil your expectations. We’ve taken under consideration all the points mentioned in your review. Your comments are a great source to analyse where we’ve failed and to improve the service as we strive to achieve a high customer satisfaction rate on daily basis.

Thank you for reviewing us and we hope you’ll give us another chance to prove ourselves.
Best wishes,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Shocker”
1 of 5 stars Reviewed November 26, 2012

I stayed here in November and can advise that this place is a shocker. The hotel itself is fine and clean though I think 'hotel' is pushing the description, I would more look at it as a glorified backpackers with tiny private rooms. Very meagre offerings although that is made clear on the website (where you pay extra for a window for example!)

The worst thing about this place is the service. You have to pay for everything which is fine but in the case like mine where the remote I paid for didnt work, they accused me of lying rather than investigate the problem. The tv turned out to be broken which is why the remote wouldnt work but had the comment "well noone else has complained" said to me twice. So apparently people if you want to be taken seriously with a complaint or comment at this hotel.. get someone else to say it too!

Very rude and completely uncaring toward their guests, heard the reception being rude to several people and so all up the cheaper price doesnt outweigh the experience.

Never ever again and cannot recommend this 'hotel'

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Leetravels25 about easyHotel Paddington London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review
January 18, 2013
Dear Lee,

Thank you for reviewing us on TripAdvisor.

As you’ve mentioned in the review that the website describes the hotel as it is to avoid high or low expectations. We’re sorry to hear your experience with the reception staff. That was indeed wrong and not the kind of customer service Easy Hotel Paddington promotes on a daily basis. It’s clear; we were not at our best. We appreciate your highlighting the gray areas. Kindly accept our apology for the inconvenience caused during your stay.

Kind regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Ribeirao Preto, SP
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
“It's OK if you know what you are booking”
3 of 5 stars Reviewed November 17, 2012

Been here for 3 nights in last September. The hotel (as everybody must know) is very small, rooms are tiny, with no furniture at all, only a hook to hang your clothes. AC and TV worked well. I got a twin room, even though I was alone, and suggest this to everyone staying at this hotel.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask BrazilBackpack about easyHotel Paddington London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review
November 26, 2012
Dear Ribeirao,

Thank you for staying with Easy Hotel Paddington and sharing your experience on TripAdvisor.

We apologise if you've faced any inconvenience during your stay. In order to avoid any difficulty we have provided a list of services the hotel offers along with room information on our website. This way the guests can make themselves familiar with the Easy Hotel concept before reserving a room. We're sorry to know your visit didn't go that well.
Thank you for the pictures you've uploaded with your review. We will look forward to welcoming you in near future!
Best wishes,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egypt
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Easy hotel user Manual, read before you book”
2 of 5 stars Reviewed November 14, 2012

Bed only means literally bed only in Easy hotel, before booking this hotel you really need to know what you are getting , so , I made a small table of what you can have with easy hotel and what you can't have , me personally, I don't think I will do it again

TV yes 14 inches TV, the remote is against charge
Bed yes no bed board
Electric outlet yes only one in the room
Wireless internet yes against charge , 8 pounds per day
Room cleaning yes against charge
Bathroom yes extremely small
Toilet paper yes two rolls per stay
Fresh towels yes against charge
A/C yes it was not working
Mirror yes
Heating yes a very small coil, not enough to heat
Bathroom amenities no only soap
Wore drop no
Shelves no you need to put your clothes on the floor
Chairs no not a single chair in the room
Table no not a single table
Bedside table no
Dressing table no
Mini bar no
Carpets no
In room clock no
Laundry service no
Tissue box no
Room stationary no not a single paper in the room
Lobby seating area no not one single chair
Restaurant no
Bar no there is a coffee machine at the reception ,

Room Tip: ask for a room with window , over looking the street
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Bassemgobran about easyHotel Paddington London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review
November 28, 2012
Dear Bassemgobran

Thank you for taking the time to write a detailed review on your visit to Easy Hotel Paddington.

We are sorry to know we did not fulfil your expectations in regards to all the points you mentioned in the review. To avoid such conditions we have always tried to convey your title message to our readers on this platform. Since this is a no-frill hotel we provide accommodation at an affordable price, basic in many respects in the heart of London. But of course there is always a 24 hours service available at the reception for the guests to consult in need. Our staff is there to assist you with a problem whether it is a maintenance issues or any other.

With regards to the concerns you've raised, your valuable comments will be used to support any improvements which may be required in future. Once again thank you for staying with us. We hope that you will visit us again soon.
Best regards,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
1 review
“Tiny, tinier, tiniest.”
4 of 5 stars Reviewed November 12, 2012

Room was very small, but nice and clean. There is no space for luggages, no table, shelf, nothing like that. Just a bed and small toilet with shower - that's all. If you notice that, this may be fine hotel for you. Location was the best thing, it was very easy to explore to London by buses or underground.

As I say, room was VERY tiny and anything costs extra - including WiFi, cleaning the room, using luggage room and so on. This is first time for me ever, when I have to pay extra when I'm using a luggage room!

This is not a best choice for long time staying, but nice for night or few.

Room Tip: Take room with window; you'll need fresh air in those small rooms.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Divaani about easyHotel Paddington London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, at easyHotel Paddington London, responded to this review
November 17, 2012
Dear Divaani,

Thank you for posting a review on your recent stay with us. I am glad to know you liked the location of the hotel. With regards to the point of taking an extra charge for the luggage storage, there are very few hotels which provide this facility free of cost. It is clearly stated on our website that the hotel provides basic facilities at a valuable price in the heart of London. However; we apologise if anything turned out to be less than you expected. We look forward to welcoming you again in near future.

Kind regards,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about easyHotel Paddington London

Also Known As:
Easyhotel Paddington Hotel London
London Easyhotel Paddington Hotel
EasyHotel Paddington London England
Address: 10 Norfolk Place, London W2 1QL, UK, England
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Hotel Style:
Ranked #648 of 1,076 hotels in London
Price Range: $

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