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“We're Done” 2 of 5 stars
Review of The Harrington

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The Harrington
4.0 of 5 Condominium   |   1 Harrington Gardens | South Kensington, London SW7 4JJ, England (Formerly Avni Luxury Serviced Apartments) (Earls Court)   |  
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Hotel amenities
Ranked #102 of 663 Specialty Lodging in London
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“We're Done”
2 of 5 stars Reviewed 6 days ago NEW

In the last 4 years, we have stayed at 1 Harrington Gardens apartments 3 times for a week each. We repeated for the following reasons:
1. Superb location: 2 minutes walk to Tube station, bus stop and supermarket.
2. Professional, helpful and pleasant staff.
3. Well designed and equipped kitchen with frig, oven, 4 burner stove, micro, water boiler for tea and coffee, adequate utensils, fresh dish towels every day, good lighting. Lacks only freezer and coffee-maker (but they might have a coin op machine in the staff break room in the basement we were told)
4. Very high ceilings.
5. Free wifi
6. Large screen TV in both Bed and Living rooms.
7. Lovely fresh towels every day
8. Large windows that allow the apartment much natural light and air.
9. Large rooms (for London/ Europe)
10. Corridors and lobby have been renovated and are pleasant and clean.
11. Reasonable rates (for London)

Why we will NOT repeat:
1. The faux “leather” white furniture that needed to be replaced at our first visit in 2011 is now worn, torn and too filthy to sit on. That leaves one chair since the back on one of the 2 dining chairs is broken and one topples over if one leans back too far.
2. The living room floor is horribly scratched and dirty.
3. The desk or work station that used to be in the living room is gone, but its “shadow” remains on the wall.
4. The very ugly dark brown draperies are off track and require an unavailable tall ladder to fix. This means that the blackout drapes in the bed room do not fulfill their purpose. One black out drape in the living room was missing.
5. We asked for a quiet room in the back as we have had before. Instead we got a very noisy one fronting the intersection of the 2 main streets making sleep difficult. Admittedly, we arrived very early and only had to wait 1.5 hours. We thought we reserved a king bed but got what passes for a double in Europe with ill fitting sheets.
6. For the first five days of our stay, we had to call the desk several times/day to get the router reset so we could have internet access. It was stable the last 2 days.
7. The toilet, in addition to being the most uncomfortable on the planet, required the experience of a master plumber and/or multiple flushes to function properly.

It is sad that a facility with such “good bones” and infrastructure should be taken down by faults that are so easy and inexpensive to remedy. New furniture and draperies, sand the floor, a coffee maker. So simple to make 1 Harrington Gardens apartments good value for money again.

  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean S, Guest Relations Manager at The Harrington, responded to this review, 4 days ago
Hello Marist,

We're very sorry that your stay was not up to the expectations The Harrington has set in the past. We're particularly disappointed as you have been such a loyal guest.

For future reference, if there is anything at all unsatisfactory with the apartment we place you in, our reception staff will be more than happy to move you to another room.

I'm telling you this because we're determined to have you return when you next visit London.

Complete renovations of 1 Harrington Gardens are due to begin in early 2015 which will address all of the points you raise in your review. We are confident that, should you return when the work is complete, you will see a notable difference in your experience. I very much hope to tempt you back then.

If you would like to contact me directly, I will be more than happy to discuss this matter further. My email address is: marketing@theharrington.com

Everyone at The Harrington wishes you and your loved ones a very merry Christmas and a happy new year.

Dean
Quest Relations Manager
The Harrington
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126 reviews from our community

Traveler rating
    34
    57
    23
    7
    5
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28
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20
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Paris, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel has the perfect location but is really worn out and has really bad windows - we had to sleep with earplugs... Great potential though should the hotel owner change the windows and maintain the rooms better...

Room Tip: If you want to sleep, try to get a room not facing the street - for sure not 101...
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  • Stayed December 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Harrington, Guest Relations Manager at The Harrington, responded to this review, 1 week ago
Hello Cardemum,

Thank you for your feedback. We're very sorry your experience did not match expectations. Your comments have been passed onto the hotel owner who will respond to them accordingly.

Our reception staff would have been happy to move you into a different room if they were made aware of the issues during your stay.

We have big plans for The Harrington which include major refurbishment work in the new year.

If you would like to contact us directly on marketing@theharrington.com, quoting your TripAdvisor username, we will be happy to discuss this further.

Thank you very much for taking the time to contact us. We trust the rest of your stay in London was pleasant and we look forward to hearing from you soon.

Dean
Guest Relations
The Harrington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galashiels, United Kingdom
Top Contributor
244 reviews 244 reviews
68 hotel reviews
Reviews in 38 cities Reviews in 38 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was my first stay here and I was a bit surprised to be booked into an apartment for an overnight business stay. That said, it was very good and, apart from a little confusion on check in, onsite staff were very helpful.

It's well situated in South Kensington, 2 mins from Gloucester Riad tube and 5 mins or so from South Kensington tube. There's a good range of shops, pubs and restaurants close by.

My apartment was on the fourth floor. The left is very slow so I took the stairs after my initial arrival.

The apartment itself is certainly spacious enough - bedroom, living room with a little kitchenette and shower room/toilet. All very clean and comfortable. And very quiet.

For breakfast, I nipped out to the Cafe Nero on the corner. Would be happy to stay again.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Harrington, Guest Relations Manager at The Harrington, responded to this review, 2 weeks ago
Hello Hawklord,

Thank you for your kind review. All our residencies at The Harrington are self-contained apartments; making your stay as comfortable as possible, whether you're staying for one night or one year.

Our staff will be pleased to hear that you found them very helpful. We'll be sure to forward your message to them.

We hope you enjoyed the rest of your stay in London. Looking forward to seeing you again very soon.

The Harrington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in apartment 401 for a girlie weekend, 3 of us and the apartments were fabulous, spacious, central (50 yards to nearest tube station) could not have been better.

Granted some paint touch-ups could be done in the bathroom but not at all a problem, it was a joy to do what we wanted and the kitchen had everything you would need. Very up to date albeit the TV's were in questionable positions, not that we used them much so not a problem.

Slept like a dream the bed was so good, one of us had the fold away bed and they said this was also very comfortable, the bedroom was so big we put the fold away in there and still had plenty of room.

Would definitely stay again and for the 3 of us was much cheaper than any hotel.

Room Tip: We had room 401, no issues at all. it is on the road side but being 4 floors up we were not disturb...
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  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

It is a good location hotel but a neglected one. Not worth the money they charge for. It was disappointing to see the room with broken walls and thorn sofa, but it was much more disappointed to hear the reaction: "I will tell the manager" without any further further act/reaction until the day we left.

  • Stayed November 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havant, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had tickets for Royal Albert Hall and wanted somewhere close, this was ideal. Nice size room with separate kitchen with all electrical goods we needed for our breakfast. A very nice bathroom with bath and freestanding shower. May I also add that the bed was very comfortable which is most unusual. I would book here again without hesitation. We also visited Kensington Palace that was a small walk away.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandnes, Norway
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 10, 2014

Great location and comfortable apartment. Friendly staff. The apartment (205) was good. One of the leather sofa was quite worn out but did not spend much time in the apartment anyways ! Great cafes in the area.

  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Harrington

Address: 1 Harrington Gardens | South Kensington, London SW7 4JJ, England (Formerly Avni Luxury Serviced Apartments)
Phone Number:
Location: United Kingdom > England > London > Earls Court
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette Suites Airport Transportation
Hotel Style:
Ranked #102 of 663 Specialty Lodging in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Harrington 4*
Number of rooms: 41
Official Description (provided by the hotel):
Set in chic South Kensington, just 2 minutes' walk from Gloucester Road station and with many shops and a wide variety of restaurants in the immediate vicinity, The Harrington - 1 Harrington Gardens is a collection of spacious serviced apartments including Studio Apartments, One Bedroom Apartments and Two Bedroom Apartments. Designed and furnished in a contemporary style, your serviced apartment provides much more space and many more facilities than a London hotel room at excellent value in one of the best central London locations. Travel direct to other parts of central London as well as from London Heathrow and from the Gatwick Express at Victoria Station. Most of London's main museums, the Royal Albert Hall, Kensington Gardens, Hyde Park and exclusive shopping in Knightsbridge are all within walking distance. Your apartment is air conditioned and has a comfortable lounge and dining area, a well equipped kitchen or kitchenette and has flat screen TV with satellite channels and newly boosted free Wifi. Make The Harrington - 1 Harrington Gardens your London address. ... more   less 
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Also Known As:
Avni Luxury Serviced Apartments Hotel London
The Harrington London, England

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