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“WELLINGTON BY WATERLOO - NOT BY VICTORIA” 5 of 5 stars
Review of The Wellington Hotel

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The Wellington Hotel
3.0 of 5 Hotel   |   81 - 83 Waterloo Road | Waterloo, London SE1 8UD, England   |  
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Ranked #393 of 1,055 Hotels in London
Glasgow, Scotland
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“WELLINGTON BY WATERLOO - NOT BY VICTORIA”
5 of 5 stars Reviewed March 21, 2012

It's odd that so many reviews listed here refer to the Wellington in Victoria rather than by Waterloo Station, but noticeable that most of the less-than-complimentary reviews refer to the Victoria establishment.

In no particular order, let's get a couple of facts straight (our starter for ten):

1. Wellington is owned by Fullers, a very good London-based brewer selling fine ales such as its torch bearer, London Pride;

2. The bar, restaurant and hotel accommodation has been run for some time by a most affable, gentleman landlord, Mark Leeds. It is hard to find fault with Mark's management or with his selection of team who assist. They are all very able and willing to help;

3. Yes, the location is directly opposite Waterloo Station - that's a major plus in terms of location and a minor inconvenience in terms of background noise (what city doesn't have traffic noises?). Waterloo is a fantastic hub for accessing the underground (tube) and bus links. Do not under-estimate the convenience of this fact - it's difficult to imagine any other station having such easy and swift access to so many other key destinations within London;

4. Theatreland is a 10 minute walk via Waterloo Bridge. What hotel exists so close to Theatreland yet is such good value? The same applies to the many restaurants in this area (from the cheap & cheerful "Marie's Cafe" to the "Auberge" next door) and also across the bridge in Covent Garden.

5. The fact that Wellington is a pub should not put you off. During the evenings, the pub is busy, yes. What does that tell you?! It's very popular! Yet it's also very good-natured. Possibly a by-product of the solid management team? In the bedrooms, noise from the pub is non-existent above other sounds. We have been staying here almost every week for the past FIVE months and have never witnessed any issues with clientete. OK, so that's not a guarantee, but we've never seen any damage or mess when heading down for breakfast at 7 in the morning;

6. The rooms are well cleaned each day and all are ensuite. [Ignore those reviews that talk about communal bathrooms/WCs - they're referring to the 'other' Wellington.] There may not be air-conditioning (open windows provide good ventilation) and there aren't any lifts, but the price reflects these two weaknesses. Incidentally, the main entrance for rooms is separate from the pub entrance, and it can only be accessed using secure electronic passes.

7. Food. You'll most likely enjoy the breakfast, which has been well described in other reviews. Breakfast is most pleasant, and since the pub is empty in the morning there's absolutely loads of space to spread out. Is the number of serving staff a problem? We don't think so as they are fully attentive and you don't need a butler;

8. Wi-fi is absolutely fine. Again, any negative references to this must be confusing this with the 'other' Wellington;

9. Checkout times. Ask one of the managers THE DAY BEFOREHAND and we can almost guarantee they'll oblige. We recommend you shouldn't demand it, but if they can they most likely will. Failing that, they might ask you to vacate the room for cleaning but make yourself comfortable downstairs in the pub area where you can still access wi-fi, watch TV or find a comfortable spot to quietly read. The answer is - be reasonable. The management team certainly are;

10. The final word must go to the staff again. Have we ever had issues during our many stays? Yes. Have any of these been major issues? No. Has the management team dealt with these efficiently and effectively? Absolutely, every one. This, to us, is the hallmark of a good establishment. Sure, from time to time, problems arise. Maybe someone forgot to leave out a set of earplugs or a bath mat. When the staff are told, there is always swift action and resolution, and perpetually executed with a smile and an apology for any inconvenience. To err is human; to resolve is exceptional.

So, as long as you've checked your reservation is at the Wellington by Waterloo, you should be fine. With the prices of central London hotels leaping higher than a pole-vaulter - in anticipation of the Diamond Jubilee, Olympics & Paralympics - this remains one of the better options at <£100/night. We hope you enjoy your stay, but if you don't - just speak to Mark!

Room Tip: You will notice the sound of trains and traffic, but it's more of a rumble than a squawk.
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Bangor, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2012

First impression is very good, you enter the Hotel's main entrance and you are greeted with a superb and very impressive bar, with paintings, Muriel’s and wood panelling, we arrived at 13:00 and had a drink in the Bar while we were waiting to check in at 14:00, the gentleman behind the bar was very helpful and polite. We were given our room swipe card and given details of how to gain entry to the Hotel part of the Bar, we were told what room we were in and shown the door that we needed to use, once through this door that’s when it went downhill, first of all No lift, stairs very narrow and very creaky, it was quite a climb to the second floor, on arrival at room the floor was making a lot of noise, we went into the room which at first view seemed quite pleasant, until we noticed the curtains on the main window only had one curtain hook holding one end of the curtain up so curtains would not close, I had to take 1 hook off the other curtain so we could close them, the wardrobe only had 1 hanger inside, and as we were there for three nights we had to leave our clothes in the suitcase as we could not hang them, also there were cobwebs around the celling other than this the room was ok, bed was very comfortable except for the noise from the trains, I know that other reviews have said about the trains noise but they do not give it justice, believe me when I tell you that the trains are so close to your window you can see the driver and the passengers and the trains go buy your window from 05:00 to 01:00, yes they do supply earplugs but they are no good. The most positive part of our stay was the breakfast in the morning which is first class, if you want a meal in the hotel at night then my answer to you is have it about 3pm as the pub gets very, very, busy from about 4pm till it closes at midnight, on our second day we came back to our room to find the door had been left on the latch by the cleaner all lights were on, so anybody could have walked into our room and taken what they wanted, also after the second night we only had bath towels no hand towels were left in the room, all in all we will not be staying in this hotel again, we are frequent visitors to London and thought that we would try somewhere different this time as we normally stay in the same hotel every time, this has taught us to stick to what you know, we will be in London again in May, we will be here for three nights again we will also have 2 other people travelling with us, and we will NOT be staying at the Wellington in Waterloo again. I hope this helps

Room Tip: The rooms on the Left side of the Hotel are closer to the Railway line. The reception area is at th...
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 29, 2011

Family of 4 (Children aged 6 & 12)
Overnight stay to see a show.
One of the nicest pub interiors we've seen.
Landlord and Staff very welcoming and helpful (gave good recommend for secure overnight parking nearby) - nothing was too much trouble.
Spacious family room (Double + Single with pull out bed - also Travel Cot if needed).
Ensuite shower/toilet. Flat screen, wall-mounted TV. Tea/coffee making facilities, water & biscuits. Whilst not pristine (bit of TLC needed) it was clean and suited us. Right opposite Waterloo station so there was traffic noise but not intrusive - the noises of a big city! Obviously very handy for the tube/buses. Short walk to South Bank (by National Theatre/London Eye). Substantial breakfast included (Tea, Coffee, Juice, Milk, Croissants, Cereals, Yoghurt, Full English - or variations of).
Overall, very good value and will be our London stopover for future trips.

Room Tip: We didn't inspect all the rooms - but I would suggest contacting the Landlord and discussing yur...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 20, 2011

When they say this hotel is near Waterloo station, they ain't joking! Be warned, if you don't like train noise, you probably won't like it here, because it is right next to the tracks, but at the same time you CANNOT beat it for location - close to everything you could need.
A very warm welcome, loved the little touches of the bottled water and earplugs in the room, bed very comfy (even if the carpet had seen better decades), facilities fine.
This isn't the kind of place you'd go for a romantic getaway, or a long stay, but it does perfectly for a city break, and they quite happily store your luggage for you on the day you check out.
Again, despite the train tracks, I have to say I slept very well!
The breakfast was yummy and freshly cooked to order.
I would stay here again.

Room Tip: If you don't like trains, keep away from the tracks!
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 30, 2011

Stayed here now three times and on every occasion it has been very good
Firstly it is very reasonably priced for a central London hotel.
Secondly the rooms are always clean and in the three rooms we have stayed in the bathrooms excellent with modern power showers and really nice toiletries, big fluffy towels etc.
Breakfast is freshly cooked to order and served downstairs in the bar which is always very bright and well cleaned.
The Wellington Pub is a lively and friendly place in the evening and serves perfectly good food so if after a busy day in town you just fancy "staying in" for the night then its a perfect place to go!
No lift and steep stairs so not ideal if you have any mobility issues.
Otherwise a great place to stay!

Room Tip: Don't book here if you can't handle a bit of noise at night (it is Central London after all...
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Paderborn, Germany
1 review
5 of 5 stars Reviewed November 1, 2011

I have now stayed at the Waterloo twice and was very satisfied both times.
To start with any negative points, yes it can be noisey if you have the window open, same as with any city center hotel near any major transport hub, and yes the views are mostly of Waterloo train station, as I said, its in the city, want fields and hills, go to the countryside, want museums, theaters and culture, this place is perfect.
Stayed on my own the first time, while on business and was greated by a busy pub, full of business men watching the football on the way home. Secondly I then noticed they were all drinking good ale and eating what looked to be, and later turned out to be, fine food.
The second time was as a family trip to London, Mum, Dad, 5 year old son and 80 year old Granny.
Having experienced the hotel befor, we asked if our Granny, who is German, could have a room on the first floor, the staff were incredibly helpfull in this matter. On the day Granny didnt come due to other commitments.
On the trip its self, we found on the morning we arrived, that my bank card had been cloned and my account emptied. The staff were ever so helpfull and saved what could have been a devastating problem, needless to say, we still got to go to the theater and went home well fed and rested.
The rooms were fresh and clean, if not palacial in size, but for the money were very good value.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kent
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 31, 2011

We used this hotel as we went to see a show in Waterloo and thought this was an ideal location. We arrived, superb location and easy to find. Staff directed us the Hotel check in at one end of the bar - clearly labelled but as pub was very busy we hadn't seen it. Lovely atmosphere and was greeted immediately, was advised of breakfast times and given key, then shown entrance to use so that we didn't have to walk through pub to get to our room and shown to room. I was really surprised at the quality of the room, it was lovely. Shower was superb. The road outside in Central London was busy (which is to be expected) but once you shut the windows it was fine and the hotel do supply ear plugs if needed but we didn't use them. Went down to breakfast in the morning and lots of options to choose from as well as full english breakfast which was really lovely. I think this was excellent value for money in Central London and would not hesitate to recommend and use again. I had a lovely birthday in London thanks to The Wellington.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Wellington Hotel

Address: 81 - 83 Waterloo Road | Waterloo, London SE1 8UD, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#318 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Wellington Hotel 3*
Number of rooms: 25
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Also Known As:
Wellington Hotel London
The Wellington Hotel London, England

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