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“Modern, up-to-date hotel a block from Paddington Station” 4 of 5 stars
Review of Hotel Indigo London-Paddington

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Hotel Indigo London-Paddington
4.0 of 5 Hotel   |   16 London Street | Paddington, London W2 1HL, England   |  
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Ranked #120 of 1,065 Hotels in London
Boise, ID USA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“Modern, up-to-date hotel a block from Paddington Station”
4 of 5 stars Reviewed May 27, 2009

Pros.
Very convenient to Paddington Station.
Very modern (ultra modern style) hotel.
Clean. Everything worked. Modern fixtures.
New large TV (typical limited stations with a few satellite stations)
Comfortable. Quiet.

Cons.
Room tiny but comparable other London hotels (except chains like Hilton, etc.)
Front staff's English was a little hard to understand (but very friendly)

I will definitely stay here again! Loved it!

  • Stayed May 2009, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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Cardiff, Wales
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 26, 2009

This hotel is probably the cleanest I've ever stayed in - it's spotless! It is about 3 mins walk from Paddington Station and is beautifully styled. The staff are real people - happy to chat without any 'corporate falseness' - just seemed genuinely interested, friendly and helpful.
The cafe/ bar is lovely too, same great staff attitude and a good breakfast. The only downside is the size of the rooms - would have struggled with 2 in my room, but bed was lovely and comfortable, shower excellent, decent hanging space, small fridge , hairdryer, and desk with keyboard, plus flatscreen TV. All in all, wished I'd spent more time in it just relaxing . It was surprisingly quiet too, despite being handy for tubes, taxis, the park etc.

  • Stayed May 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Top Contributor
140 reviews 140 reviews
117 hotel reviews
Reviews in 82 cities Reviews in 82 cities
296 helpful votes 296 helpful votes
4 of 5 stars Reviewed May 21, 2009

I was attracted back to the Paddington area by a good price on this hotel and some decent reviews on Tripadvisor. It certainly wasn't disappointing and would be an ideal base for anyone with business in that area or needing an overnight before flying from Heathrow. The rooms are on the small side, although not grossly so by London standards, and some travellers may miss the bath, although shower-only is becoming increasingly common in refitted UK hotels. However, the rooms were clean and comfortably furnished, and the breakfast excellent. The front desk were helpful and the internet connections free and working - which is too often not the case in the UK. Two small grouches: the windows don't absolutely exclude street noise from a fairly busy side street and the corridor carpets are totally migraine-inducing.

  • Stayed May 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambs, UK
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2009

We were given a room on the second floor overlooking Norfolk Square and fronting on to London Street. The standards of the room really do justify a 4 star AA rating. It's so nice staying in a slightly different hotel to your standard product delivered by the major chains. It really does live up to it's reputation as a boutique hotel. Staff are very friendly and helpful. Breakfast was very filling as well. Would definitely return.

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano,Tx
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2009

This hotel is 1 block from Paddington Station. It's location is great for people who don't want to spend extra funds on transportation once they are in London and still see the sights. The Tube is only a block away that can take you anywhere you want to go as well. The rooms are small compared to the US hotels we are used to, but clean and comfortable. I will stay here again and will recommend it to others. Great Shopping is only about a $10 pound ride away or a 25 minute walk through Hyde Park to Harrods. We felt relatively safe considering we walked all around looking for a Pub and a Restaurant.

  • Stayed May 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 13, 2009

I stayed May 2-May 8, 2009. I was assigned Superior Single 404, which is one of the tiniest rooms in the entire hotel. I paid 138 GBP per night for the room plus breakfast at Phi for an advanced booking rate on the Indigo website. I was extremely disappointed that such a tiny room was designated as "Superior".
The entire staff was very down-to-earth and helpful, however, and breakfast was delicious. If I remembered to put out the "Do not disturb" sign on the door, housekeeping never bothered me at all. If I forgot, it was the 8 p.m. turndown service that knocked. That was completely my fault for not posting the sign.
The location is perfect for using the Paddington tube station. The pubs on London Street can be quite loud during the night, however, if you have a room facing the street . But the bed was super comfy and the shower was great.

If you are near Hotel Indigo- Paddington, I recommend dinner at Queen of Sheba:
http://www.queen-of-sheba.co.uk/

  • Stayed May 2009, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 13, 2009

I booked online and then followed up by telephone to the 800# to request an 11:00AM check in. I was told that I couldn't request anything earlier than noon, but I stood my ground and they finally allowed me to make the earlier request. I made it clear up front that I understood it was simply a request and that I knew the room might not be available until 3:00, but if they knew when I was arriving they might be able to accommodate. It was somewhat annoying to have to argue about it, but they did as I asked in the long term.

On arrival (at 11:20 AM) was met at the curb by bellman who brought my luggage and in started the check in process until the desk agent was free. He told me my room was ready and I got checked in quickly and efficiently. He took my luggage up the room and showed me how to operate the lights (standard European system: put your room key in a slot and the lights work) and warned me to be careful of the towel warmer as it gets quite hot. Public spaces as we walked through were immaculate and imaginatively designed with bright colors and murals with varied textures and materials throughout.

The room was tiny, but that's what I expected, having booked a double bed room for one person (they make it clear that maximum occupancy is one person). That said, it was extremely efficiently laid out and the bathroom was almost as large as the bedroom! Very modern but comfortable, again lots of bright colors and varying textures. The furniture was well designed, with no less than three trays that could be removed and placed elsewhere in the room (for morning coffee or tea) and a decent amount of hanging space, plus a very good size safe. They also provide a refrigerator (maybe someday it'll be a minibar, but it was empty) and there's a convenience store next door selling inexpensive soft drinks, beer, wine and cider.

Bathroom was very modern with a shower only and plenty of space at the sink for toiletries. Plenty of towels and very nice amenities. My only complaint in the bathroom was that the single halogen light high above the sink was not sufficient for me to shave my neck or under my chin, which were put in shadow by the single light.

I was on the back of the hotel - not much of a view (backs of apartments) but it was quiet and peaceful. I wasn't in the room for the view - mainly there to rest, which I could do in peace and quiet. Very comfortable bed.

Was able to charge my iPhone on the dock on the alarm, they provided a free wifi password which worked like a charm, and there were tons of outlets in the room (although I only had one converter, so could only use one of them at a time!). It was nice to be able to charge my phone without using the outlet. Decent selection of channels on the plasma flat screen. Only technological complaint is that the alarm clock had no instruction manual, and was VERY complex. I never quite figured it out.

Had dinner at the restaurant one night with some London friends and we all agreed that the food was excellent - and it was a nice blend of traditional English dishes (Scotch Egg and Welsh Rarebit as starters, for example) and dishes of broader appeal (hamburger). The service was OK, if not a little inattentive. And the wine list was very unique, although our first wine choice was no longer stocked and there was no replacement recommendation.

The hotel itself, new as it is, is in great shape, and, as mentioned, they have done a wonderful job of combining colors, textures and materials to create a very interesting boutique hotel. All my London friends insisted on seeing the hotel and the room - they had heard of it, but wanted to see for themselves.

All in all, an excellent value for the price.

  • Stayed May 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#76 Romantic Hotel in London
#90 Family Hotel in London
#95 Luxury Hotel in London
#111 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
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Also Known As:
Hotel Indigo London-Paddington England

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