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“A good hotel experience let down by a poor restaurant” 3 of 5 stars
Review of Hotel Indigo London-Paddington

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Hotel Indigo London-Paddington
4.0 of 5 Hotel   |   16 London Street | Paddington, London W2 1HL, England   |  
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Ranked #115 of 1,052 Hotels in London
Certificate of Excellence
London, United Kingdom
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A good hotel experience let down by a poor restaurant”
3 of 5 stars Reviewed 2 days ago NEW

Stayed for a weekend visit, lovely room and very friendly staff. Had a terrace room which has a small private terrace outside which was quite nice. Room was lovely, well designed, if small, and very well fitted out. Good bed. No external noise. Stay was slightly let down by experience in on site Brasserie in which the service was so poor we walked out after sitting for 20 minutes waiting for someone to take orders. Note that the onsite Brasserie is called London Street Brasserie which is also the name of a far better but unconnected restaurant in Reading, do not be confused they aren't linked. OVerall, the hotel staff and room were excellent, the location is extremely handy, the onsite restaurant is poor.

Room Tip: Go for the terrace rooms on the first floor
See more room tips
  • Stayed July 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, yesterday
Dear Ed F,

Thank you very much for your feedback and we are very pleased to note that you appreciated the quality and design of the accommodation provided.

I am very sorry to read your comments in regards to the service experienced in the brasserie. The restaurant manager has been informed accordingly and the necessary actions will be taken.

Many thanks once again for your feedback and we hope to welcome you another time in the future.

Kind regards,

Jalila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,406 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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Camberwell
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our first time at the Indigo Paddington which we chose because it was near the station. We were very pleasantly surprised. Not only was the location terrific but the service was exceptionally good. During our three day stay, everyone was really friendly and helpful which is definitely not the case with the bigger chains. Although the room was quite small (as is usually the case in London), it was quiet, modern, and well equipped. As Australians, we particularly enjoyed the excellent rain shower (not the usual UK retrofit hand held over bath arrangement) and decent air conditioning - which is rarity in the UK. We enjoyed the breakfasts with plenty of fresh fruit. We will definitely stay here again.

Room Tip: Suggest a room on upper floors to minimise risk of street noise.
See more room tips
  • Stayed July 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 2 days ago
Dear Kathleen H,

We are absolutely delighted to receive such feedback for which we would like to thank you.

It is a true pleasure to see that the hard work and dedication of the entire hotel team has had an impact on your stay and your comments are highly appreciated.

Thank you very much once again and we hope to welcome you on your next visit to London.

Warm regards,

Jalila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering
Level Contributor
111 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here one night for business - corporate rate as our HQ nearby. Room was pleasant - small king with literally a couple of feet space around it but had decent facilities, minibar (free but only soft drinks) and nespresso machine (2 decaf pods for some reason). Small shower room but great rain shower and large sash style windows.

Air con only went down to 20 which meant was warm and had to keep windows open. Gym small but ok - one of each type of cardio machine but wasn't busy at 7am.

Breakfast ok - didn't order cooked but continental fine, and choice of coffees. Great location, 50 yards from Paddington tube and station entry so ideal. Would come again when travelling solo, need bigger room if coming as a couple.

Stayed July 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 2 days ago
Dear TravellingBen,

Thank you for awarding us a 5 star rating and we are very pleased that you have enjoyed your stay with us.

Due to the nature of the building, rooms vary in size and as you have mentioned they are all very well appointed and functional. We do offer a superior category being our Executive King bedrooms which do come with ample space and specially commissioned chaise longues for a relaxing stay.

Many thanks once again and we look forward to welcoming you another time.

Kind regards,

Jalila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights, modern room with everything that is needed and more. Nice touch with the complimentary soft drink mini bar, especially on the hottest days of the year.
Helpful staff and a good breakfast.

  • Stayed June 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 6 days ago
Dear Alastair_Cameron,

We are very pleased that you have found our hotel to be excellent and we look forward to welcome you back very soon.

Kind regards,

Jalila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Florida
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

My first stay at an Indigo, and I am 100% impressed. Moved here for one night after checking out of a Hilton. Indigo beats them hands down.

Yes, the rooms are small, but this was the most modern, efficient utilization of a small space I have ever seen. Simply - everything a traveler could want. The location is perfect for a London tourist; 2 blocks from the Paddington Tube station, and plenty of pubs and restaurants very close by. We ate dinner at the hotel restaurant and both the service and food were excellent.

I cannot say enough about how professional and friendly and helpful all of the front desk personnel were. We stayed here on IHG points (Holiday Inn, etc.) and will be seeking out other Indigo's when we are traveling. This hotel is an absolute gem!

  • Stayed July 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 1 week ago
Dear CeciliaR,

Thank you so much for such a great feedback and we are delighted that you have had such a fabulous stay.

We thrive to provide impeccable service and it is an absolute pleasure to hear that we are succeeding.

Many thanks once again and we look forward to counting you among our regular guests.

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We were able to get an on the spot booking for three nights after not being able to endure The Lancaster Court Hotel for more than one night of our four night booking.
The Indigo's room was beautiful, had a comfy bed, was dark with the blinds down, no noises could be heard from other rooms or from the busy road at the front. The bathroom was small, but very modern & functional.
The location was great - only a couple of minutes walk from the train station, close to pubs & restaurants.
The staff, particularly the reception staff, were very friendly & helpful. The restaurant served fabulous food, both at breakfast & dinner.
We were very impressed with the hotel, and really enjoyed our stay there. We hope to stay there again in the future.

Stayed July 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 1 week ago
Dear Sean C,

We sincerely thank you for awarding us a 5 star rating and we are very pleased to have made your stay memorable and enjoyable.

Looking forward to welcoming you again very soon.

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very convenient to the Heathrow Express, Hop on Hop Off tour bus and the Metro. The rooms are nicely decorated, clean and quiet. They provide complimentary sodas, water and juice. The bath towels are huge. The staff is very professional, friendly and extremely helpful. A special shout-out to Carol for her helpfulness. There are a variety of restaurants and convenience stores just a few steps away from the hotel. I would definitely stay there again.

  • Stayed June 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 1 week ago
Dear Horsechick4810,

We are so pleased that you have enjoyed your stay with us at the Hotel Indigo London Paddington and we are delighted that you found all the different aspects of our hotel to be outstanding.

Thank you very much for your comments and for awarding us a 5 rating and we look forward to welcoming you another time in the future.

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#68 Romantic Hotel in London
#84 Business Hotel in London
#96 Luxury Hotel in London
#103 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
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Also Known As:
Hotel Indigo London-Paddington England

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