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“A Jewel in an ultra-convenient location” 5 of 5 stars
Review of Hotel Indigo London-Paddington

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Hotel Indigo London-Paddington
4.0 of 5 Hotel   |   16 London Street | Paddington, London W2 1HL, England   |  
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Ranked #119 of 1,064 Hotels in London
Certificate of Excellence 2014
Los Angeles
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“A Jewel in an ultra-convenient location”
5 of 5 stars Reviewed 2 days ago NEW

I stayed here because of the reasonable price, not for a moment thinking that it would be outstanding in every respect. (I was not on an expense account!) Two minutes walk from Paddington and the Heathrow Express makes the location stellar. But there is so much more than location: the hotel interior is beautifully designed - modern and chic - and superbly maintained. The restaurant (and bar) downstairs offers a fine English breakfast. Although small, the room I stayed in (305) was extremely quiet, bedclothes of high quality, the bed really comfortable, powerful shower head, and had a modern coffee maker. If you need CNN or other international channels, this hotel did not have them, but the flat screen TV was attractive. The staff were all international, well groomed and exceptionally polite and helpful. I will return here even if I am on an expense account and cost is not a factor. A great discovery for me in London.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, yesterday
Dear Sillymidon,

Thank you so very much for your feedback and we look forward to welcoming you again in the near future.

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,279 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
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  • Danish first
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  • English first
  • French first
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English first
Hamburg-Berlin
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
129 helpful votes 129 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

If its location to Paddington station wouldn't be so wunderbar and important to me I would have chosen a different hotel. My room was so small that I couldn't even put my suitcase on the floor!! Nightmare!! Staff very friendly and helpful but the restaurant is very strange......

Stayed February 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 2 days ago
Dear Thorsten W,

Many thanks for sharing your experience.

Guests do find our bedrooms to be adequate and I am sorry that you have not have felt the same way. We do have 3 room categories offering different size options.

We do hope to welcome you again and provide you with an enhanced stay.

Kind regards,

Jalila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
74 reviews 74 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just a walk away from Paddington, small and cute hotel with a great spirit. Watch for rooms and get one of the bigger ones as some may be a bit tight. Overall a great place to stay for any period of time, with all the difference made by the great staff. Amaya and Karol at the reception are truly great, they will look after you and make you feel at home. I will definitely come back!

Stayed February 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 2 days ago
Dear YTenorio,

Many thanks for the great review and we are delighted that you have enjoyed your stay.

Looking forward to welcoming you again.

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is very convenience if you are travelling to London Heathrow, it is just 3 Min walk form Paddington station. flying from Miami in a transatlantic overnight fly my girlfriend and myself were very tired but as soon as we arrived we had an exceptional 5 stars service in reception, that made us feel very welcome in the hotel, the receptionist Elicer ( think is correct) managed to find the room for us and checked in early, the room was nice and very clean, breakfast is good regarding the price yo pay. Complimentary mini-bar is also a good touch, for sure we will come back next year because from now this is our UK home, thank you to all the members of the staff an for sure I will recommend you Hotel to family and friends.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 3 days ago
Dear Angel Cecilio F,

Please accept our sincere thanks for your great feedback and we are delighted to count you as one of our hotel ambassadors.

Looking forward to welcoming you again next year.

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Had the opportunity to stay in the Hotel Indigo London-Paddington again this year and this property just doesn't disappointment. From the very friendly and warm staff to the comfortable and well-appointed rooms, if you want a great place to stay in London, this is the place.

Just a few steps from Paddington Station which gets you all over London quickly and is the main station for the Heathrow Express.

The restaurant is very good as well with a terrific breakfast and full service. One of the really notable things about this hotel is how clean it is kept. I travel a great deal for business and this is by far one of the cleanest hotels I've ever stayed in.


Thanks to the great staff there for making my stay so nice. Be back again soon.

Room Tip: I recommend signing up for the breakfast-included room since this sets one up very nicely for the da...
See more room tips
  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 4 days ago
Dear Gomombarino,

Thank you so much for your great feedback and we look forward to welcoming you again very soon.

Kind regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at numerous hotels in this area of London and this has been the best by far. It's not a particularly nice area, but this little gem stands out. 1 minute walk from Paddington station or you can walk through to Hyde Park which takes about ten minutes.
The staff are super friendly and helpful. Our room was really nice - it even had a balcony to sit on, although the great British weather didn't allow that. Room had everything you need - hairdryer, iron and board, water, juice, Pepsi, espresso and tea's. It would have been nice to have some fresh milk, but it's easy to buy your own and put it in the fridge!
Nice touch - up to date, good magazines in the room. Robes and slippers in bathroom with lots of products if you need them.
Turn down service who replenished tea etc if needed.
You don't get this sort of standard and value in London - fabulous place.

Stayed February 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 1 week ago
Dear ShopperCheltenham,

We are delighted that you have awarded us a 5 star rating and we very much look forward to welcoming you again in the near future.

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The birthday surprise arranged by the friendliest staff ever at the Hotel Indigo Paddington, kick started my daughter and my London weekend for her 10th birthday. Balloons, candle lit cake, fruit platter and chocolate for her and Prosecco for me, and we were sold:)
Fresh breakfast with good choices, room with a park view and, great location made the hotel a hit for our stay. Thank you!

Room Tip: We had a great, albeit smallish, room on 4th floor. Read about noisy rooms, but not sure where these...
See more room tips
  • Stayed January 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, Management Office at Hotel Indigo London-Paddington, responded to this review, 2 weeks ago
Dear P B,

Thank you so much for your comments and we are thrilled that your daughter has enjoyed her birthday celebrations!

Looking forward to welcoming you again,

Warm regards,

Jalila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in London
#97 Luxury Hotel in London
#97 Family Hotel in London
#99 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
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Also Known As:
Hotel Indigo London-Paddington England

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