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“Convenient location, poor service” 2 of 5 stars
Review of Hotel Indigo London-Paddington

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Hotel Indigo London-Paddington
4.0 of 5 Hotel   |   16 London Street | Paddington, London W2 1HL, England   |  
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Ranked #98 of 1,054 Hotels in London
Plymouth
1 review
“Convenient location, poor service”
2 of 5 stars Reviewed 3 days ago NEW

The room was clean and tidy but very very small. I unfortunately left something in the room after I checked out, I emailed and got no response then phoned to be told nothing was found. Looking back through trip advisor it's not the first time this has happened...For this reason I would not stay there again.

Stayed September 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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English first
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had a very good experience at this hotel. The staff at the front desk was great. Juan Manuel in particular. They provide great service when requested. It has a great location with many nice restaurants in the area. Its a few short steps from the Paddington station and makes visiting the sites in London easy. The tourist buses have stops with a block or two. The room was nice and clean.

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Been there for the fourth or fifth time. Very convenient location within waking distance from Paddington which is great if you are flying too early or too late to/from Heathrow. Staff very attentive and friendly. Restaurant good enough, for breakfast specially. Small rooms but clean and nice, and surely above your average 4star Hotel in London. Overall a very good option for business travellers

  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed our stay here. The room was comfortable, the building was nice with quirky details, and the breakfast was amazing. The location is also very convenient, and it was surprisingly quiet.
What made our visit less than perfect was that I sent two e-mails with a special request which went unanswered. Also, shortly after checkout I remembered I had left something in the room. When we went back for it, we were told that nothing had been found, so I had to go and replace the item, which cost a lot of money. That spoiled the trip for me.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

There was just enough room to squeeze down the sides of the bed and a narrow bench on which to put my laptop. But given the size constraints it has been very well designed and equipped. It is a 2 minute walk from Paddington station and hundreds of shops and restaurants. The gym is small but of great standard and the restaurant attached does good food and drink.

Room Tip: Book the biggest room you budget will stretch to
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  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 1 week ago
Dear Worzel,

Many thanks for your recent stay and review on our hotel. We do apologise that your room was smaller than expected. Should you stay with us again I would like to recommend you try one of our executive king rooms which I know you will find to your liking.

We thank you again for you kind words and do look forward to seeing you again.

Kind regards

Malcolm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great experience at this hotel. The staff at the front desk was great. They provide great service when requested. We need storage of medicine we brought form the US and they provide what was requested. The fridge in the room was a great help. It had a great location with many nice restaurants in the general area. Its a few short steps from the Paddington station and makes visiting the sites in London easy. The tourist buses(Big Bus, etc..) have stops with a block or two. The room was nice and clean. The girlfriend enjoys the British shows on the TV.

Room Tip: We had a room on the 3rd floor and noise was not an issue.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 1 week ago
Dear Juan,

Many thanks for firstly choosing Hotel Indigo Paddington for your recent stay in London and of course for leaving us such an amazing review on Trip Advisor.

We do hope you return soon for a second stay as so we can thank you in person,

Kind regards

Malcolm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second stay at this hotel. It is in a very good position to paddington train station .
We arrived very early and our room was available ready to go.
Rooms were very clean though on the small side but that is typical Europe .
Our room was made up very quickly each day. Staff were very pleasant.

Room Tip: We had a room on the road side which was very quite. Our tip would be to ask for a room away from t...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 1 week ago
Dear CandJ,

Please accept our sincere thanks for your second stay with us and for leaving us such a great review. We so look forward to welcoming you back for number 3.

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#67 Business Hotel in London
#79 Romantic Hotel in London
#81 Luxury Hotel in London
#95 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
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Also Known As:
Hotel Indigo London-Paddington England

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