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Hotel Indigo London-Paddington: Traveler Reviews

4.0 of 5
16 London Street | Paddington, London W2 1HL, England
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Hotel Indigo London-Paddington
Ranked #92 of 1,081 hotels in London
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845 reviews from our community

Traveler rating
    484
    280
    61
    12
    8
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Families
56
 
Couples
353
 
Solo
159
 
Business
194
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
north wales
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Impressed”
4 of 5 stars Reviewed December 5, 2012

I stayed here recently when my husband was working in Paddington, I was pleasantly surprised compared to others in the vicinity. It was very clean in the reception area and friendly. The rooms although a little small for Holiday Inn group were really well decorated and presented and the shower room was impressive. Breakfast was a little disappointing but I would still recommend this hotel. It was so easy to get the bus or walk to Oxford street for the shops and very frequent. My husband has stayed here for four weeks and really recommends it, will use it again.,

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review
December 12, 2012
Dear guest
Thank you for your lovely comments about your stay, I was pleased to hear that you were “surprised” by us and I hope we get the chance to do the same again soon. I was sorry to hear that you felt breakfast to be disappointing; I have passed these comments to our Restaurant Manager so that we can improve in this area. I do hope that you will be with us again soon and I look forward to welcoming you back to us.
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Riga, Latvia
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Best in class for the area”
4 of 5 stars Reviewed December 2, 2012

The hotel has excellent access to Paddington station/Heathrow Express: 5-10 minutes max. The rooms are beautifully designed, ample room, free internet. Very competitive offer vs. Price compared to the Hilton and Novotel. Downsides in the room are a slightly too small bathroom - to move around the sink and the lack of a hook somewhere to hang up heavier/moister overclothes easily. Their restautant is fine, for breakfast or other meals but service chaotic, slow, poor. Great room for improvement!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review
December 12, 2012
Dear Guest
Thank you for leaving us your feedback, we always appreciate knowing what our guests thought of their trip. I was sorry to hear that you felt the service in the restaurant to be so chaotic and I have discussed this with the Restaurant Manager so as to improve on this element and I hope that when you return you will see this improvement. I was unhappy to hear that you felt the bathrooms to be on the small side and would always recommend that if space is an issue to look at booking one of our executive rooms. I do hope that you will be returning to us soon and I look forward to welcoming you back to us here.
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Stevenage, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed December 1, 2012

I have just got back from staying in London and had the pleasure of staying at the Hotel Indigo London-Paddington. The room was average sized fantastic decor with local touches. Room came with a complimentary stocked mini bar (soft drinks), wifi access (FREE!!!) the toiletries are really nice as well especially the shampoo! The shower has a rainfall and a separate handheld shower which is fantastic as most hotels have one not both!

This hotel would be very handy for Paddington station which home of the Heathrow Express.

I am returning to London in January for a trip to Stockholm via Paddington and will choose this hotel again!

PS If you are coming via the London Underground the hotel is on the Circle Line side of the station not the Hammersmith & City Line side.

Nice check out by Tamara :)

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review
December 12, 2012
Dear Guest
Thank you for taking the time to leave us your comments, we always enjoy reading our guests insight into their trip. I was pleased that you found the hotel to be suitable for you and was even more pleased to hear that you will be returning to us in January. Thank you again for your lovely feedback and I look forward to welcoming you back in January.
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NH
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Excellent Convenience”
5 of 5 stars Reviewed November 30, 2012

Since we only wanted to stay in London for one night on our way to So. Africa, we wanted a convenient hotel. The Indigo London-Paddington was a great choice. Easy to get to - a short walk from Paddington Station, good rooms and restaurant, and extraordinary staff who were always offering to help.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review
December 12, 2012
Dear Guest
Thank you for you wonderful comments regarding our hotel and our staff, I will ensure your comments are passed on to them as well. I was pleased to hear that you found the hotel to be convenient for location, being just a few minutes from Paddington station does allow for easy transport links to the airport. I hope that you will be returning to London soon and I look forward to welcoming you back to us.
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George Town, Grand Cayman
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
“A gem of a hotel in a great location”
5 of 5 stars Reviewed November 29, 2012

So glad I selected this hotel based on Tripadvisor reviews. Small but lovely guest room (108), really well equipped (very comfortable bed, excellent air conditioning, bath robes, bathroom amenities, free WiFi, free water and soft drinks in mini bar etc).

Terrific location (right next to Paddington, 6 minutes walk from Lancaster Gate tube), Mimo's cafe next door a great discovery for coffee, breakfast.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Bryony H, General Manager at Hotel Indigo London-Paddington, responded to this review
December 12, 2012
Dear Guest.
Thank you for your lovely comments about the Hotel; we appreciate you taking the time to give us your feedback. I'm glad you found the bed to be comfortable, it is an aspect of our rooms that often gets a mention as being a bonus so I was pleased to hear that you enjoyed it too! I hope that you will be returning to London soon and I look forward to welcoming you back to us.
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Additional Information about Hotel Indigo London-Paddington

Also Known As:
Hotel Indigo London
Hotel Indigo London Paddington
Hotel Indigo London-Paddington England
Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#67 Business Hotels in London
#67 Luxury Hotels in London
#89 Family Hotels in London
#92 Romantic Hotels in London
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Upon entering Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
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