The property was quite clean, modern in style but cozy, and the decor and ambiance were lovely. I felt it was consistent with the brand as a boutique hotel, and it offered all the requisite amenities (bath products, phone, television, etc)but many other nice touches throughout like robes in the bathroom, complimentary bottled water, hand held hair dryer, and a Wonderful dining area. The beds were very comfortable for my taste - soft without being saggy! All of the staff we encountered were professional, accommodating and friendly. The hotel is on a quieter side street just a short walk from the Paddington tube stop which was very convenient (as long as you realize that Paddington does put you a bit on the edge of the typical London sights).The nearby cafes and restaurants offer a good variety if you don't want to venture too far.

Hotel Indigo, Paddington is situated only a 3 minutes walk from Paddington Station and Heathrow Express. The hotel has a friendly staff. The rooms are clean, and the complimentary soft drinks in the minibar come as a nice surprise. The hotel lacks a proper lobby and breakfast is not included in the room price which is disappointing considered the price of a standard room is GBP 205 per night. I have stayed in other London hotels which clearly give you more value for your money.

I worked in hospitality for 10 years and was so excited for my stay at Hotel Indigo. It was my last night in London and I wanted to be close to Paddington Station to catch the Heathrow Express to the airport in the morning. Service at check in went smooth as expected. Room was small, but the color and character made up for it. Room had small balcony, complimentary beverages and modern bathroom. Bed was plush and comfortable. Cleanliness was above standard. My only regret is I only had one short night. I hope to come back to London to stay again.

This hotel is very close to several convenient stores, a couple of restaurants, and a couple of pubs. It is just a short walk to the underground. The hotel staff is very nice and helpful. I would not stay here again, because for us it was not the best fit. I would have preferred a better location (closer to attractions) and a larger room. I am familiar with the smaller rooms sizes in Europe and in larger cities, but this was the smallest I have ever seen. I had to walk sideways just to get into the bed and I am a petite 5'2" woman. We barely had room for our luggage. I will say - the hotel was clean and had cute boutique touches. They stock the mini-bar with complementary water and soft drinks which was a really nice added amenity.