My family and I ate here recently while visiting London. We had time before the show we had tickets for nearby so we were in no rush. Still, even though we weren't in any hurry, we sat and sat and sat before anyone came to our table. Many servers walked right by us, took others' orders and still we sat. We'd been sightseeing all day and we really needed drinks. We ordered sparkling waters with "lots of ice." We received four waters with no ice added and a small tumbler with about six small ice cubes for us to share. Eventually we were given another glass with a little more ice, but I can't fathom how they translate "lots of ice" into about 10 ice cubes for four people.
Both my husband and daughter ordered chicken Caesar salads. I ordered a pasta dish and my son ordered a calzone. My meal was OK, although £2 for a side of fresh bread (4 small slices) seemed a bit steep. My son enjoyed his calzone. My husband doesn't like bacon and never eats it. Had he known that the Caesar salad had bacon in it he never would have ordered it. Bacon was not mentioned as being an ingredient on the menu. Also, the salads were quite small for main dish servings.
My daughter and I ordered dessert which we both enjoyed.
A visit to the restroom, however, was a bit frightening. Down a very narrow staircase into a dirty, poorly lit hallway, the ladies room consisted of three dirty, minuscule stalls. I was, overall, very impressed with public restrooms in the UK, at least as compared to those in the US. If the bathroom must be small, there is no excuse for it to be dirty. The roll of toilet paper was on the floor, which was wet. Totally gross.
When we were done, we told the waitress. We waited and waited and waited while she walked back and forth and took care of other diners. She didn't ask if we wanted our check or if we wanted anything else. She just ignored us until my husband practically grabbed her and asked for the check. Again, we were in no hurry, but she didn't know that. She just seemed to forget about us in the small restaurant.
So, some good, some bad. The food was decent, but the service and restrooms clearly need attention.
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