Well I will keep this as short as I can.
This hotel is by far the worst I have ever stayed in and I have stayed in over 100 easy.
DAY 1. We first got put in what can only be described as the old cleaning cupboard (no room to swing a cat, no window, 2 single beds crammed together) it was smaller than the average box room/office you'd have in a house.
We were moved to there sister hotel after explaining the room was unsuitable which was a mile down the road. In to the basement where the room was bigger with a window but very unclean!!!
Day 2. Breakfast was under average just cornflakes and toast which you made yourself.
On the evening of day 2 after a long day at the wedding show in olympia we were told to go back to the original hotel ( holland inn) where we were moved to room to which we were lead to belive in there eyes was there biggest and best room in the hotel? This was great news to our ears and we really belived we were gonna have a good nights sleep in a clean and tidy room well it was far from any of that.... the sheets were dirty the bedside cabinet had blood in the radiator was smothered in thick black dust, mould on the walls that were painted over due to this or the lack of air supply to the hotel we both woke up with awful throats and bunged up sinuses now wait for it the shower was unsafe as the doors were all broken and the shower fitting was not eligible to move at all so therefore just sprayed you in the face!!! If you didnt want to wash your hair to late you had no choice!!! Subsequently due to this I was totally unaware that the water was going out on to the tiled floor where I slipped onto my back and elbow. The receptionist was called immediately and had no interest in helping us at all by saying no one could help till monday and that he could not action a refund either he said he would also bring us towels which he never did and to top it wouldnt even move us rooms so we could at least have a safe shower.My friend also had a fall on the sunday which has caused alot of destress to her all due to the lack of customer service provided.
Basically these people do not care about how you feel. Your treated like an animal once they have your money!!!
I really hope they sort this place out for there own benefit. I can deal with staying in most places but this was an absolute joke!!! I can stomach a bit of dirt but when its peoples safety this place doesnt even come close to meeting the standards a hotel should.
Please save your money people as it would be better spent throwing it down a drain.
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- Also Known As:
- Holland Hotel London
- Holland Inn Hotel London, England