We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Disappointed!” 2 of 5 stars
Review of Tea at the Ritz

Tea at the Ritz
150 Piccadilly | The Ritz Hotel London, London W1J 9BR, England
+44 (0) 20 7493 8181
Website
Improve this listing
Ranked #410 of 17,938 Restaurants in London
Cuisines: English
More restaurant details
Restaurant details
Good for: Romance, Special occasions
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Delivery, Late Night, Dessert
Description: A British institution in itself, Tea at The Ritz is proud to be a member of the Tea Council's prestigious Tea Guild. Served in the spectacular Palm Court, a choice of several varieties of tea, finely cut sandwiches, freshly baked scones, jam and clotted cream and a range of delicate pastries, combine to make for an unforgettable afternoon. The luxurious and graceful setting of The Ritz Palm Court is legendary and this is most certainly an opportunity that must be experienced, whether you are visiting London or already live there. The Ritz London has a formal dress code in its public areas. Gentlemen are respectfully requested to wear a jacket and tie, and jeans and trainers are not permitted for ladies or gentlemen.
Brighton and Hove, United Kingdom
1 review
“Very Disappointed!”
2 of 5 stars Reviewed December 18, 2014 NEW

Afternoon Tea at The Ritz was very disappointing! Ambiance, Decor, Service was above average but, the actual food left a lot to be desired. Sandwiches dry one side, quite boring and really looked bland on the plate. Scones, well if you can call them that, never seen "scones" like that before, nothing like traditional ones! Fondant cakes and mince pies looked very industrial and Xmas cake extremely dry..... Have had far better tea in local hotels (much,much cheaper)and way better in London.
For me, the hours of 11am -5.30pm for serving says it all, just a tourist attraction trading on the name. I did wonder when I was given times that I could book. I waited months for 3.30pm (proper time for me) and it was a gift. I will never go again or recommend. By the way, I filled in an online survey after the event with my findings then two days later had a Christmas card - not the communication I was expecting. it's not the cost but what we got for £68.00 a head was scandalous.......... Angela - Brighton

  • Visited December 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,572 reviews from our community

Visitor rating
    958
    284
    175
    101
    54
Rating summary
    Food
    Service
    Value
    Atmosphere
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
1 review
“OK experience”
3 of 5 stars Reviewed December 14, 2014 NEW

Too expensive for what it is. Mediocre food & indifferent service. Won't be back.

  • Visited August 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield
Senior Contributor
31 reviews 31 reviews
15 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Wow, wow, wow what an experience”
5 of 5 stars Reviewed December 13, 2014 NEW via mobile

As a gift we were given tea for two at The Ritz and wow what a super experience this was. Not only is the hotel amazing, of course, but the overall interior, decor, grandness and staff were awesome. It is really satisfying to see that over the years the Ritz has not changed, they still demand a certain dress code and have kept up the appearance of luxury with silver service. The tea was lovely, great choice of teas, sandwiches and cakes on a silver plater, with scones and additional cakes added later. Each course of the tea experience was not only beautifully presented but tasted amazing too! The champagne start just added that little extra kick and the staff could not do enough to ensure you were looked after and enjoyed your time. Well recommended.

Visited December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south-east
Senior Contributor
39 reviews 39 reviews
17 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
“The perfect way to take afternoon tea.”
5 of 5 stars Reviewed December 13, 2014 NEW

Afternoon tea at the Ritz is one very special experience. Taken for my 65th birthday on 4th December by my son, it was a surreal experience from the moment we walked through the polished brass doors, welcomed by the immaculate doorman and assisted throughout by every member of staff on duty. Nothing was too much trouble.

The dress code at the Ritz was clearly outlined at the time of booking, which incidentally had to be several months before our intended visit to ensure an available table. Everyone was smartly turned out.

The foyer of The Ritz was tastefully decorated in typical seasonal style with the most beautiful red and gold Christmas decorations and an enormous Christmas tree that extended right up into the domed roof space. This theme continued throughout the Palm Court and into the restaurant.

We took afternoon tea in the Palm Court Restaurant having been shown to our table positioned right in the centre of the dining room. We were invited to select teas from a variety of specialities and then the immaculate waiter brought a two tier cake stand full of the most deliciously filled sandwiches in white and brown bread. This was followed by an assortment of delicious scones with strawberry jam and clotted cream contained in the most beautiful matching lidded china. All the tableware was in matching blue and white English china and presented on solid silver platters with solid silver teapots, hot water jugs and milk/cream jugs. On the top tier of cake stand was an assortment of the most delicious fancy cakes.

The experience was relaxed and thoroughly enjoyable. Each booking/sitting is for two hours at a time and this provided us with plenty of time to sit back and take in the ambience of the occasion. The addition of the pianist in the Palm Court completed the atmosphere perfectly.

Following our tea, came the trolley with two different gateaux of choice – we could not fault the quantity of food, in fact there was too much for us and we did, regretfully, have to leave one or two of the fancy cakes.

My son had ordered champagne to enhance the occasion and this was brought to the table after we had eaten together with a most unexpected surprise in the form of a birthday cake with a lit candle, whilst the pianist played “happy birthday”.

We were in no rush to leave and indeed had plenty of time to spend in the Ritz afterwards. The Ritz offers several levels of afternoon tea at different prices and I believe that what we received was their “celebration tea with champagne” – everything was perfect; the food, the service, the atmosphere was something that will remain with me for a very long time to come.

Visited December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gateshead, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Disappointing Afternoon Tea”
2 of 5 stars Reviewed December 13, 2014 NEW

We visited for my Sister's 50th birthday treat. We have experience of afternoon teas elsewhere and this was worst by far! The surroundings are beautiful, opulent and the Christmas carol singers were excellent. But the lack of taste and imagination in the cakes/food which we was presented lets them down badly. It's clear the place runs on its reputation of a place of tradition and opulence and they have forgotten that people want a decent food experience too! They have some work to so before they can reach the same level as their competitors in the City and its definitely not worth the £68pp paid.

  • Visited December 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Tea at the Ritz? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Tea at the Ritz, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.