I visited the Roux at the Landau restaurant with my wife and son after booking a lunch offer via top table, which included a glass of sparkling wine.
The meal was fine without being exceptional but the experience was marred by the erratic service. The first course was good and then my second course arrived but nothing for my wife or son. After a couple of minutes my wife suggested I start my meal as it shouldn't be too long before they also got served. I had just started my meal when a waiter came and apologised and took it away and said all three meals would be served together. While this discussion was taking place another waiter slipped half a bottle of wine into our wine bucket, which I thought was a nice gesture for not serving our meals together. After finishing the second course and our original bottle of wine, I was curious to see what the half bottle was, as I lifted it from the bucket a waitress took it out of my hand and poured a glass for my son, our glasses had already been removed from the table. The waitress left our table looking a bit puzzled, I then asked a passing waiter for two more glasses at which point he removed the half bottle and took it or what was left to another table. He then passed by and said he would bring two glasses of wine, which did. No explanation what was wrong or what the wine was, we were billed £5 for each glass.
We left the restaurant feeling disappointed, the food was average and the service courteous, but impersonal. Reading all the positive reviews I feel we were just unlucky on this day, some better communication would have made a lot of difference.
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