Stayed at the VSC for 7 nights in the older wing (Memorial Wing) of the club. Reservations staff were extremely helpful during the booking process.
Arrived in the early hours of the morning before the published check-in time so my room was not ready, however the staff were extremely helpful in accommodating me with a shower so I could freshen up after the long flight from Australia.
The facilities were basic but, you have to remember what the VSC is, it’s a club not a standard hotel and it’s all about value for money. The rooms in the older wing are very plain but functional. The beds are a little on the small side, and the plastic sheet under the bottom sheet is a little odd. Do they get a lot of guests with bladder problems?
Location of the club is fantastic, and this makes it a very good base to get around Central London. The other guests staying in the club I met were all friendly and were of all ages, ranks, and included both current and ex-serving members of various nations.
The Lounge Bar staff were friendly and helpful and the food was good.
As mentioned by other posters, I feel that some staff could really be a little bit more welcoming and less surly. You would think being a club it would have a different feel with its customer service than the big chain hotels, however it was really lacking by some of the front desk and concierge staff.
I am glad I am a member, and I will more than likely stay here again on my next UK trip, however will make sure I book the new Centenary Wing rooms.
- Official Description (provided by the hotel):
- The Victory Services Club (VSC) is a Tri-Service, all ranks, Members Club for retired and serving members of the Armed Forces. ... more less
- Also Known As:
- Victory Services Club Hotel London
- Victory Services Club London, England