Despite receiving email confirmation of our booking, when we arrived we were told there was no room available and that we would have to move to another hotel. The reception/dining room is located in the basement, down a flight of very narrow and unsafe stairs. The person there was unhelpful to the point of rudeness and failed to explain why our confirmed booking was actually a lie. Will be making a formal complaint to the governing body and will be looking for a full refund. Do yourself a favour and avoid this place - it is obviously run by crooks and/or liars. Incidentally, we moved on to the Ventures Hotel in Sussex Gardens. Basic, but clean and extremely helpful staff.
- Official Description (provided by the hotel):
- Redland House Hotel Management is happy to announce the introduction of its newly furnished rooms and facilities from March 2009. Comfortable Beds, Free Wi-Fi Internet, Electric Point for Laptop, Fresh Linen on Demand, Flat screen TV, Clean Shower and Toilet, Wardrobe. Free use of mini business centre PC, Free use of Internet, Free 24x7 fresh Tea & Coffee, Free daily Newspapers, Free use of Dining area, free use of Microwave, Free use of Fridge. ... more less
- Also Known As:
- Redland House Hotel London, England