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“Nice hotel” 4 of 5 stars
Review of BEST WESTERN Palm Hotel

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BEST WESTERN Palm Hotel
4.0 of 5 Hotel   |   64 - 76 Hendon Way | Hendon, London NW2 2NL, England   |  
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Ranked #498 of 1,049 Hotels in London
Essex
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Nice hotel”
4 of 5 stars Reviewed October 19, 2012 via mobile

Stayed at this hotel for conveniance for a hospital appointment,its to far out of central london if you want a night out,
Check in was quick staff very polite and helpfull
Waitress was also very nice serving our drinks and having to go back and forth to the resturant and waitress in there as well ,considering she was the only one she done an excellent job!
Room was very clean and comfortable(121),but a word of warning ,rooms arent sound proof and we had people stomping really loudly above us till the early hours of the morning it was awfull!!,so didnt sleep at all well,so i wont be coming back to this hotel which is a shame because other than the noise its a decent hotel with very freindly and helpfull staff.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, General Manager at BEST WESTERN Palm Hotel, responded to this review, October 22, 2012
Thank you very much for staying with us.
Please accept my sincere apologies for experiencing noise disturbance during your stay.
I sincerely hope that this was not your last stay with us and that you will give us the opportunity to prove to you that at Palm hotel we always aim to exceed our customers expectations.
If I can be of any assistance, please feel free to contact me at your own convenience and I will be more than happy to assist you.

Kind regards
Tim Kenworthy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
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    56
    31
    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
San Jose, California
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 18, 2012

This hotel lives up to its livery and name. I stayed there for 8 days and I must say it has been 'home away from home' experience with extremely friendly staff at the reception and service. The rooms are spacious with comfortable beds and good bathroom. It is ideally located just outside congestion charging zone in London making it another factor for my choice. The bus stops are quite close to the hotel which connect directly to central London. I found that breakfast was not up to the mark though (slightly on the expensive side) and it does not have a full time restaurant. Apart from that, the hotel is value for money. I would highly recommend it.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, General Manager at BEST WESTERN Palm Hotel, responded to this review, October 17, 2012
Thank you very much for your comments. We look forward to welcoming you in the future.

Kind regards
Tim Kenworthy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matlock, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 14, 2012

One of the bottom end places of the Best Western franchise, the Palm Hotel offers decent, clean and comfortable rooms of a reasonable size.

Was a bit concerned about the A41, Hendon Way being outside the room, but the double glazing muted it to a faint murmer. Also, the worry about the lack of opening windows was alleviated by an air conditioning system that actually worked!!

Average to reasonable breakfast, the main drawback was the lack of a decent bar. In the mood for a Laphroig or Talisker, asking what single malt whiskys they had and being offered Bell's or Jack Daniel's was a bit of a let down!

But all in all a reasonable place to stay.

Room Tip: Try to get one away from the A41.
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, General Manager at BEST WESTERN Palm Hotel, responded to this review, October 17, 2012
Thank you for your feedback. Your comments have been passed onto our staff.

Kind regards
Tim Kenworthy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corby, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 11, 2012

When we arrived we parked on the off street parking even though there was plenty of room to park at the front.
We were quickly and so helpfully processed. We made out way up to the room and once we got there was pleasantly surprised. We paid for the cheapest price but our room was large, spacious and absolutely perfect.
Having only stayed in 2 hotels ever in my life, I didn't know what to expect. I researched it all based on cleanliness and this hotel came up with the best rating and I totally agree. The tv was massive, the bed was nearly perfect (minus the 2 book lights.. they only worked if the larger pretty light around the bed was turned on) and everything was clean apart from (no more than 10) scuff marks on the wall... but that's to be expected
All in all a lovely hotel. Just a bit of a walk from the tube station as we didn't want to get the bus.
Going to London again soon and we are looking at going there again.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, General Manager at BEST WESTERN Palm Hotel, responded to this review, October 17, 2012
On behalf of the team I would like to thank you for your comments.
We are looking forward to welcoming you back in our Hotel in the near future.

Kind regards
Tim Kenworthy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, England, United Kingdom
Top Contributor
111 reviews 111 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 10, 2012

Stayed Saturday night (room only) to move daughter starting college, so needed somewhere with parking at the last minute. Room (117) was comfortable and a good size and looked to be recently decorated. There was only one window with a handle but fortunately the handle was loose so could be used on all the windows!! Otherwise everything worked. Room was behind lift but there was no noise. There was a bah mitzvah celebration directly beneath us and the children were very noisy, but we heard nothing from our room. Bathroom looked to be recently refurbished. It was a little dark as one of the lights was obscured by the shower head. Shower controls rather stiff and the water was very hot. Reception was quick and pleasant.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, General Manager at BEST WESTERN Palm Hotel, responded to this review, October 17, 2012
Thank you for your feedback. Your comments have been taken on board.

Kind regards
Tim Kenworthy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Top Contributor
57 reviews 57 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 1, 2012

Stayed for a business stay last week, whilst working in London. Back of hotel under refurbishment at the moment. . I stayed in 206, Really lovely, very new, modern. Lovely bathroom, great shower.
Reception staff were brilliant, really friendly.
Restaurant a bit bland and basic, only me in there. Usedf their reception lounge to carry out interviews, great.
Food, ok very reasonable, but not wow. Service brilliant

I was that impressed I have booked a room for a meeting, very reasonable and another overnight stay for 11th Sept.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, General Manager at BEST WESTERN Palm Hotel, responded to this review, October 17, 2012
Thank you very much for your comments.
We look forward to welcoming you in the future.

Kind regards
Tim Kenworthy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 29, 2012

Our triple room was large with disabled facilities, which would be great for wheelchair users, however for the unexperienced able bodied I managed to flood the bathroom with the open shower, stuggled to get onto the high seat loo and couldnt fill the kettle with the small low sink! The staff were nice and freindly but it was a shame that refurbishment was going on so the bar and resteraunt were shut. We needed a taxi to get to the nearest underground and bus station which was necessary due to lack of shops, bars and dining in the area

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, General Manager at BEST WESTERN Palm Hotel, responded to this review, October 17, 2012
We are sincerely thankful for your feedback, as it helps us to identify problem areas and improve our facilities and services.

Kind regards
Tim Kenworthy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
#21 Best Value Hotel in London
#304 Luxury Hotel in London
#315 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 
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Also Known As:
Palm Hotel London
BEST WESTERN Palm Hotel London, England

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