My husband booked for us to stay for 2 nights over my birthday.
The night before we were due to arrive we saw weather reports that the snow was due to be pretty horrendous our way. We checked our booking email from Opodo and it said we could cancel up to midnight the day before arrival, so we called to cancel at about 9pm.
The person on the other end of the phone said that it needed to be midnight the day before, the day before arrival (if you know what I mean) and refused to cancel our first night's stay. We cancelled the 2nd nights stay *just in case* as we realised it would be easier to book again then cancel it any later.
As predicted, the morning we were due to leave the snow was really bad and we couldn't get out of our road. We tried for a couple of hours but it just wasn't happening and there were no signs of improvement. I called the Beauchamp straight away around 9am to cancel but the person I spoke to was completely inflexible and unsympathetic and refused to even part-refund my night's stay or offer me the room on another date. I was told if I phoned them in future they would give me a special offer but it sounded unconvincing and lackluster.
I guess I just expect in this day and age a little more flexibility and out of principle I will not give them another chance. I travel to London every few weeks with work so it's a pity the hotel didn't take a more sensible view and they could have ended up not only recouping the money they lost this time round but also getting a lot of future business.
I realise this review doesn't give much information about the hotel itself but I just wanted to make people aware of the cancellation conditions so they don't end up out of pocket. Very disappointing.
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- Also Known As:
- The Beauchamp Hotel London
- Beauchamp Hotel London
- The Beauchamp London, England