We have booked a table in this restaurant in ten days advance for a 17.30 pre-theater dining in a Saturday. It was a busy night indeed, however, we thought 10 days advance would be sufficient for us to get a decent table. We were pretty wrong. Our experience began with a pretty poor reception. Afterwards, we were sat in an area just nearby the bar, in the frequent walking route of all the service team, it was more like sitting in a pub rather than an elegant restaurant where you'd pay at least an average of 70-80 pounds per person. When we asked about whether we could be sat in the "conservatory area" we were "kindly" told that the bookings for that area were full since the August, with a surprised note in her voice on our ignorance. Although I could see many tables in that area remained empty until the end of our dining, I couldn't say anything as it was our anniversary and I didn't want to remember the night after my conflict with the receptionist so I remained positive. However, apparently, if you expect to be seated in that beautiful area that they show in the restaurant's website in a Saturday night, you should book in 3 months advance.
In sum, the food was superb but we weren't there for only the food, there are many places in London where you can enjoy similar quality with a much lower price. We were there for the experience, for conservatory, for fireplace and we couldn't get the experience we expected. I would recommend anyone who are planning a special night there to talk to the "nice" lady in the reception and guarantee that they would be sat in a decent table in advance, especially if you will be going in a Saturday. And although the website says "smart casual" I believe an elegant dress and a suit would also help you to get that desired table.
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