We booked this hotel for our anniversary and could not wait to stay here! We booked a deluxe room with a balcony view the room was like being in the Antarctic :(, it was extremely cold we did ring reception and was told to give it 2 hrs as there was a problem with the air conditioning. After wrapping up we eventually called reception and were moved a floor down to the 4th floor again to our dismay this room was even worse we paid for a deluxe however this room was a luxury not what we had paid for and again no heating!!!! The air conditioning vents were blowing cold air out, we were offered a room move again after waking up dithering at 4am in the morning but refused as we just wanted to enjoy what was left of our stay and thought the same would happen again.
We did visit the bar my partner asked for a Hennessy xo to drink and were told there wasn't any quite rudely! We paid a lot of money for our stay at this hotel and found it by far the worse hotel and experience we had ever incurred!!! Even when we complained the next morning which we have never done the manager on reception was very rude and didn't even offer any apologies!!! We were very disappointed with our stay and definetly will not be staying at this hotel ever again or recommending it to any of our family or friend!!!!!!!!!