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“very pleasant staff” 5 of 5 stars
Review of Holiday Inn Express Liverpool-John Lennon Airport

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Holiday Inn Express Liverpool-John Lennon Airport
3.0 of 5 Hotel   |   1 Speke Hall Avenue, Liverpool L24 1UX, England   |  
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Ranked #46 of 100 Hotels in Liverpool
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“very pleasant staff”
5 of 5 stars Reviewed January 14, 2013

I have made several visits to this hotel and always found the staff extremely professional and pleasant. From the cleaners to receptionists they are a credit to the Holiday Inn chain. In particular, Louise, Vicky and Pamela are worthy of high praise.

Room Tip: really good cooked breakfast till 10am
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Coventry, United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 6, 2013

booked in for one nite before our fight next day to Barcelona, great location to Airport comfortable rooms clean and everything you need for a overnite stay, reception staff friendly, Breakfast was great set in nice surroundings and very clean and know one bothers with you T V to watch and a selection of morning papers to read, would def stay again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingswood
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 3, 2013

When you book telephone the hotel and tell them that you have seen it at a cheaper price, Look at Laterooms.com or some of the others and see what they offer the same hotel as the hotel has a price match policy. Buffet breakfast is ok but no Bacon. Wifi only availible in the reception/bar area.

Room Tip: When you book telephone the hotel and tell them that you have seen it at a cheaper price, Look at La...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 21, 2012

I booked a one night stay at this hotel whilst visiting relatives in the
city as an economy choice. It is sited approximately 6 miles from the city
centre off the main road and in the middle of an industrial estate. On
arrival at the hotel to check in at approximately 9 p.m. I went to reception
where I was made to wait without acknowledgement whilst the Receptionist/
Bar Maid was busy serving a large group at the bar which adjoins the
reception desk. No effort was made to summon another staff member, if there
was one, and after eventually being able to check in went to my room.

The room was of reasonable standard with ambient lighting, bed lights and a
table lamp at the desk by the T.V. To enable you to read or work as you wish
The first problem was that this did not work and when I made the fault
known to reception I was told that there would be someone coming on duty at
11 p.m. That would be able to fix it! As I was going out for the evening
this was O.K. And it was done by the time I returned.

As part of a supposedly International Hotel group I could see no facilities
for International travellers in the form of instructions for use of any of
the facilities which I find very surprising in a "City of Culture".

After a good nights sleep I got up to shower and dress and went to make
myself a cup of tea from the provided kettle and condiment set in the room
only to find there was none in the room only 3 sachets of coffee 4 teaspoon
sized cartons of milk, sugar but no sweeteners which I normally use. As you
are in the process of "getting ready" you certainly don't want to be waiting
whilst you phone to reception and have to wait for them to be brought up to
you at that time of the day.

I went down for my breakfast to find that it consisted of a choice of Baked
Beans, sausages ,what appeared to be reconstituted powdered scrambled egg -
(overcooked). When I requested bacon I was informed "We don't do bacon" and
neither were there tomatoes,mushrooms or anything else to accompany this.
The sausages would have good contenders for a World War 2 recipe book as I
think there was very little meat content in them. Then to the toaster - Thin
sliced bread put through once brought out two very lightly singed slices -
put through for a second run to brown it up a bit brought them out nearer to
black!! Then to the butter to put on the toast stored in plastic pots in a
dish next to the hot breakfast cabinet. So well liquefied when opened. Then
the marmalade which was obviously bought with greatest economy in mind -
tasteless runny gloop! All of this was able to be enjoyed? In the ambience
of the barn of a room serving as reception - bar and dining room with a
lovely outside view to the car park of the Garden Centre next door.

In fairness to the staff they seemed to be friendly enough but just doing
their job with the facilities provided and they have to work with.

All in all I think I would have been better served by choosing a 2 Star
family run guest house which cares for it's guests better and charges less
so giving greater value for money.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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La Manga Spain
Top Contributor
119 reviews 119 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 16, 2012

We arrived late into Liverpool airport so this hotel is in great location as only a few minutes away from the airport. The bar is always open so a couple of drinks before bed is great too. And in the morning you wake fresh to set of on your onward journey nice and fresh, specially after the buffet breakfast.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 10, 2012

Chose this hotel as it was close to family. Arrived late in the evening after a horrible Train journey. Vicky abnd Louise both very welcoming and friendly on reception. Good sized clean room on the first floor (Wifi reaches there) Bfast starts af 4am ! breaskfast is buffet style and consists of usual cereals and continental as well as Hot scrambled eggs, sausages, beans & toast. All in all a good hotel, nothing special, apart from the service. It was a very bsuy weekend yet the staff were still able to smile and talk to you rather than the usual impersonal service. Thank you Vicky and Louise.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed November 24, 2012

We stayed at this hotel before flying from the airport.
We arrived at 10pm and didn't get into our room until 10:30 because we were stood waiting for the receptionist. The bar woman had seen us but didn't use her initiative to inform the receptionist.
The room was nice and clean, however, we both didn't sleep a wink, the bed and pillows were very uncomfortable.
The continental breakfast was dissapointing, the croissants weren't nice and the orange juice tasted sour, we decided not to try anything else.
We checked out and was waved Goodbye by the receptionist, however, he didn't tell us that we needed a code for the carpark barrier and just let us walk out of the hotel. We had to go back inside for the code.

All in all I was very dissapointed. I have stayed in the Holiday Inn Express at Lincoln and it was fantastic, this was a real let down!

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Liverpool-John Lennon Airport

Address: 1 Speke Hall Avenue, Liverpool L24 1UX, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#22 Business Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Liverpool-John Lennon Airport 3*
Official Description (provided by the hotel):
The Express by Holiday Inn Liverpool John Lennon Airport is ideally located for both Liverpool Airport and as a base for exploring the fabulous City of Liverpool, which is celebrating as European Captial of Culture 2008. Whether your stay is for business or pleasure, our modern hotel offers both comfort and value for money so you can relax, recharge and face the day with a smile. We offer complimentary secure parking at the hotel for any guests staying overnight or attending a conference in one of our 3 purpose built meeting rooms. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-John Lennon Airport Hotel Liverpool
Holiday Inn Liverpool

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