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“disappointing, over rated, cant meet the basic” 1 of 5 stars
Review of 62 Castle Street

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62 Castle Street
3.0 of 5 Hotel   |   62 Castle Street, Liverpool L2 7LQ, England   |  
Hotel amenities
Ranked #37 of 99 hotels in Liverpool
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“disappointing, over rated, cant meet the basic”
1 of 5 stars Reviewed July 29, 2008

Based on all reviews of this hotel we were excited about staying here, who wouldnt be especially for a romantic weekend. the hotel itself is stunning, rooms amazing and we were greeted by a lovely receptionist who showed us to our room, nice touch in this day and age. However, come sat when we came back to the hotel, our room had not been serviced properly, the linen was not changed, bed badly made,tea or coffee not replaced, toiletries not replaces including the basics like toilet paper and emptying bins.

Room service does not exist, menus in room said breakfast served up to 5.30 and when at 4.30 i tried to order toast they told me tough. that was after 3 attempts to get through, hung up on twice and they could not provide me with tea and toast but could do me a club sandwich nothing else. The room service is not provided by the hotel and the receptionist was like thats what they said...

Later on After complaining, something i never do, the guy on the desk said that he would try and get toilet paper sent up to the room if not it would be first thing in the morning!!!

Come Sunday the receptionist apologised and said she would sort it out and talk to her manager on Monday. Our room was not serviced properly on Sunday either, extra towels were provided (on the hall floor) with water beside them, nothing else. Same bins, no soap, no linen etc. This time the bed wasnt made properly.

When check out on monday arrived, the manager was not available. We were staying around as our flight was late and 4 hours later she still was not available.

All in all, this hotel is not worth the money as there is no service. Simple things are not met. Jurys would provide better.

  • Liked — split level room nice, comfy bed
  • Disliked — service room and availability, shower too low, couldnt fill kettle in sink, not practical
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Business service (e.g., internet access)
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493 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 29, 2008

My partner and I stayed here for one night on 26 July. There are lots of good things about this hotel, but there is much wasted potential here too.

We arrived a bit earlier than the advertised check-in time but were given our room straight away, which was a good start.

The building has been beautifully converted and our room (303) was huge, set out across two levels, and well-equipped with TV, CD player, iPod docking station and magazines. The bed was large and very comfortable. The bathroom is very generously sized, but given the space I was surprised that there was no separate shower cubicle.

The location is perfect, really central. I should say that, as you’d expect on a Saturday night in this location, there was noise from the street, and there isn’t any double glazing.

However, it's let down by a lack of attention to detail. The room hadn’t been cleaned properly, the light in the wardrobe wasn’t working, the décor is shabby with water damage clearly visible on the ceiling. The bathroom tiling has seen better days and there was a large crack in the loo near the hinges. The reception area and desk are messy, and reception staff seemed rather lack-lustre. All in all it just didn’t live up to my expectations of a luxury boutique hotel which is a shame because this place could be great.

We had a fantastic time in Liverpool and I’d love to go back soon, but not to this hotel.

  • Liked — Location and room size
  • Disliked — Lack of cleanliness
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 11, 2008

Myself and my husband stayed here for three nights over a weekend in April. It was a present for my husband's 30th and we were also going to a Liverpool game.

We had a corner suite too, which was extremely impressive and one of the nicest hotel rooms I have ever stayed in (having travelled a good bit). The split level is a great idea-the room is spacious anyway but this creates an even greater feeling of space The lounge area was very nice to relax in when we got back in after shopping etc. The TV was huge and great to be able to swing it towards either the lounge or the bed so you could watch TV in either place easily! Ipod deck also a nice, modern touch.

The decor was lovely and well maintained and facilities in room and bathroom very good. Only slightly negative comment would be the "wardrobe", not much space if you had a lot of clothes with you, but perferctly adequate for a weekend. We had no trouble with noise or with the housekeeping service.

We ate in the restaurant only once, for breakfast, both food and service were good. Also had a drink in the bar a couple of the nights. Staff were friendly.

Location is excellent, a two minute walk to main shopping streets and bars and restaurants. Not far down to the docks either.

Liverpool wouid not be my favourite place to visit but if I can stay in this hotel every time it will be much more enjoyable!

  • Liked — SIze and decor of room
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, UK
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 9, 2008

Fawlty Towers on Merseyside! Poor service. A large flat screen TV but only 1 BBC channel and 3 Sky Sports channels. When I asked why I was told it was because 'this is a boutique hotel'! Wake up call did not happen, but later I was called to say my taxi was still waiting - yet I hadn't ordered one. Wash basins with taps so low in the basin that you have to fill the kettle from the bath tap. No separate internet cable - I was advised to unplug the phone and use the phone jack. No desk lamp, bulbs in other lamps broken. No coffee maker. Rubbish in room from previous guest. The hotel pretends to be a stylish boutique hotel but completely misses the mark.

  • Stayed June 2008, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about 62 Castle Street

Address: 62 Castle Street, Liverpool L2 7LQ, England
Location: United Kingdom > England > Merseyside > Liverpool
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#29 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:3 star — 62 Castle Street 3*
Official Description (provided by the hotel):
The beautiful boutique hotel, 62 Castle St. boasts one of the most enviable locations in Liverpool City Centre. Perfectly located to take in the sights, sounds and of course, shopping, the city has to offer.Whether your visit is business, leisure or pleasure, the exquisite ‘Old Bank’ building, with it’s intricate façade and grand interior, 62 Castle St., is first choice when it comes to luxury.The hotel encompasses 20 boutique suites, including the Grand Suite, for the most indulgent; our adjoining decadent gourmet restaurant and cocktail bar is the ideal place to dine, drink and we’ll ensure you dream with our plush SuperKing beds. With the most popular places of interest within walking distance, for those seeking culture and history, the Albert Docks, The Liverpool museum and of course the infamous Cavern Club are literally on your doorstep. With Liverpool One beckoning you into its vast selection of high street stores, 62 Castle St. is the number one choice when it comes to a boutique hotel in a prime central location. No stone is left unturned when it comes to each individual suite in 62 Castle Street. Equipped with the latest in: climate controls, luxury linens &toiletries, flatscreen TV, direct dial phones, high-speed Internet access, wake up services, separate lounge/sleeping areas, onsite parking, business services with meeting rooms, concierge desk, and 24-hour reception- there is little you are left wanting with – so treat yourself, try the room service and relax in ultimate indulgence at 62 Castle St. ... more   less 
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Also Known As:
62 Castle Street Hotel Liverpool
62 Castle St Liverpool
62 Castle St Hotel Liverpool

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