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“Excellent service, cooked brekkie and fab location!” 5 of 5 stars
Review of 62 Castle Street

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62 Castle Street
3.0 of 5 Hotel   |   62 Castle Street, Liverpool L2 7LQ, England   |  
Hotel amenities
Ranked #38 of 99 Hotels in Liverpool
Wrexham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Excellent service, cooked brekkie and fab location!”
5 of 5 stars Reviewed March 8, 2013

Not a good start but totally our fault - we turned up and the receptionist informed us we had booked the wrong dates!! Nevertheless they went out of their way to accommodate us and we really appreciated their effort. Both rooms we were in were lovely, comfortable bed, lounge area and very spacious.

I do think in some areas a touch up wouldnt go amiss but if I wanted a hotel with no character I would have stayed in one of the nameless chains.

Room service cooked breakfast was very tasty and hot! Location is a real bonus as we were only 5 minutes from all of the Liverpool action whether it be shopping, bars or the docks.

Well done team!!

Only one real concern - choice of continental in restaurant quite poor so take a look and improve the selection.

Room Tip: Book a room upgrade because the space and standard is worth it!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, March 15, 2013
Hi Guys,

Thank you for a 5* report! I'm thrilled you had a fantastic time, and we all have to agree- our location is enviable!

We've just welcomed our New Head Chef, who is currently reviewing the buffet selection- so fear not- on your next visit, we'd love to hear if there's improvement!

Best wishes,

Emma Wright

GM
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543 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Wavre, Belgium
1 review
5 of 5 stars Reviewed March 2, 2013

We are from Belgium, we appreciated the professionalism and the kindness of the staff.
The room was very large, comfortable but a bit dark.
The wardrobe is a bit little for people who stay for a long time.
The situation was very good, less than 5 minutes walk from the shops and the Cavern quarter.
We were disappointed by the breakfast, the choice for the continental breakfast didn't match with what was announced on the menu (no fresh fruits, a few fruits, no cheese, no croissants and just a few danish pastries which were very fresh an good !)
But the English breakfast was very various and good !
The personnel of the restaurant was very kind.
If we go back in Liverpool, we'll choose this hotel again.

Room Tip: What we paid corresponded with what we got. Room 307.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Castle62, General Manager at 62 Castle Street, responded to this review, March 7, 2013
Many thanks for your kind words. Our entire team work hard to ensure you receive the best possible service. Thank you for your comments regarding breakfast, we take on board all opinions and I'll ensure that the Head Chef looks into the variety we serve for continental breakfast.

We look forward to welcoming you again.

Best wishes,

Emma Wright
GM
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London, UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed February 27, 2013

There was nothing 'wrong' with this hotel as such, it's just completely overpriced and most definitely not boutique standard hotel. We left feeling disappointed and that we could have got much better elsewhere. And it was for our one year anniversary :-(

Pros:
*Comfy bed, pillows, duvet
*Big luxury towels
*Nice shower (although far too low for anyone with height!)

Cons:
*The general finish of the room wasn't good enough- major scratches in desks, floor, unfinished walls where holes had been filled and tired looking furniture
*Room was WAY too dark (which was ridiculous for getting ready!)
*Rooms on front of hotel are noisy as it's right near bus depot and stands etc.
*Breakfast was budget not boutique- self serve drinks/toast etc... With cheap bread and juice and a token tired looking fruit bowl. No freshly made tea or coffee served -again all self serve
*Bar/restaurant area also very dark - black carpet, dark curtains, dark furniture - it's a stunning building but all that dark makes it miserable. Felt like night time eating our breakfast!

Apart from bed, shower and towels -everything else you could get in a budget hotel for half the price. Would not stay again or recommend I'm afraid.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, March 7, 2013
Many thanks for your constructive feedback.

I'm sorry to hear you were disappointed with the experience. We will look into your feedback regarding breakfast, as a team we aim to ensure all our guests are more than satisfied & that we are providing a full boutique experience.

We are currently reviewing the lighting in all our boutique rooms to ensure it is perfect for all guests.

We do hope you will visit us again soon, congratulations on your 1 year anniversary from the whole team!

Best wishes,

Emma Wright
GM
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Royal Tunbridge Wells, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 21, 2013

I booked 62 Castle Street for a long weekend on the promise of a swanky and swish boutique hotel. Location was exceptional. The room (204) was large and grand, with a fantastic perspective from huge windows - lovely. The bed was really comfortable. Staff were perfectly polite but, for the price, the room didn't quite live up to what I would call 'boutique' hotel status, lacking soul and detail. No WiFi, wobbly loo seat, no shelf in the shower, poor toiletries, tiring paintwork and no lighting where it was needed (coffee-making shelf, wardrobe). Website photographs have been dressed a little. Nearly there - just not quite.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, March 7, 2013
Thank you for your positive feedback regarding your stay.

We have to agree, our location & views of the city are superb. Regarding your constructive observations, we will review them with our maintenance team as we strive to ensure we go above and beyond for each of our guests.

I do hope we have the pleasure of welcoming you back again.

Best wishes,

Emma Wright

GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 15, 2013

Stayed here 14/02 with my girlfriend. The staff all seemed friendly but only spoke to the front desk whilst checking in/out. The room was nice but as I say they are on the small side, and they are not very well lit. We had to bring a standing lamp from the other side of the room so my girlfriend could see in the mirror. As you have probably seen in other reviews the shower head is on the low side. I am only 5' 7" and i had to duck a little to be able to stand under and also the temperature fluctuated quite a bit, the iron/ironing board we not practical at all, about 1 foot long and as it extended out of a draw it was really awkward to use but not a big deal. The bed was a little on the short side as well, even for me. Aside from a few scuffs on the table and walls everything else was fine (not that I minded about a few scuffs) Would recommend To staying here though, Nice pleasant hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, March 7, 2013
I am thrilled you enjoyed your stay at 62 Castle St. All our staff aim to ensure each of our guests are treated to superb customer service.

Regarding your constructive feedback, we will look into the technical issues you had with certain aspects of your stay. Our rooms do vary in size, if we have the pleasure of welcoming you again, you are more than welcome to request a larger size- room 204 has some fabulous views!

Best wishes,

Emma Wright
GM
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Llangollen, United Kingdom
1 review
4 of 5 stars Reviewed February 13, 2013

Just spent 2 days at 62 castle street. We stayed in room 307 which was lovely. Previous reviews stated that they found rooms dark and showers too low, I would have to agree with that. The rooms are lit by lamps which were great but more light is needed for us ladies to do our hair!!!. The bed was extremely comfortable with lovely linen. Even though we went in february, we found that we had to put the air conditioning on at night as the room was too hot. All the staff were helpful especially the ladies on reception. Disappointed that the bar wasn't opened in the evening but there were lots of bars around the area for it not to be a problem. The hotel is in an excellent position for shopping or sight seeing, Liverpool One is no more then 5 minutes walk away and the water front is no more than 10. The hotel was recommended to us by family and we wouldn't hesitate to recomment it to others.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, March 7, 2013
Thank you for your warm words, we love to hear our guests had such a wonderful experience.

We are currently reviewing the lighting in all the rooms, we aim to ensure each of our guests is more than satisfied with the facilities we supply.

Thank you for recommending the hotel - on your next visit, it would be our pleasure to have you dine with us in the bar and restaurant - we hear the Martinis are fabulous!

Best wishes,

Emma Wright
GM
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Leicestershire
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 11, 2013

We have just come back from spending one night @ 62 Castle Street for my wifes birthday.
We stayed in room 301 which was a great size, the beds was the biggest bed ever and it even had a seperate living space. The only complaint if i can call it a complaint was the room was very poorly lit.
Staff were very helpful upon checking in. Worth a stay as its located very close to the city centre bars,Liverpool One shopping..

Room Tip: If avalible choose room 301, a great size room...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, March 7, 2013
I'm thrilled you had a wonderful stay! Thank you for your feedback regarding the lighting, we're currently reviewing it to ensure all of our guests are more than satisfied with their overall experience with us.

It would be our pleasure to have you back soon.

Best wishes,

Emma Wright
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 62 Castle Street

Address: 62 Castle Street, Liverpool L2 7LQ, England
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#29 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:3 star — 62 Castle Street 3*
Number of rooms: 20
Official Description (provided by the hotel):
The beautiful boutique hotel, 62 Castle St. boasts one of the most enviable locations in Liverpool City Centre. Perfectly located to take in the sights, sounds and of course, shopping, the city has to offer.Whether your visit is business, leisure or pleasure, the exquisite ‘Old Bank’ building, with it’s intricate façade and grand interior, 62 Castle St., is first choice when it comes to luxury.The hotel encompasses 20 boutique suites, including the Grand Suite, for the most indulgent; our adjoining decadent gourmet restaurant and cocktail bar is the ideal place to dine, drink and we’ll ensure you dream with our plush SuperKing beds. With the most popular places of interest within walking distance, for those seeking culture and history, the Albert Docks, The Liverpool museum and of course the infamous Cavern Club are literally on your doorstep. With Liverpool One beckoning you into its vast selection of high street stores, 62 Castle St. is the number one choice when it comes to a boutique hotel in a prime central location. No stone is left unturned when it comes to each individual suite in 62 Castle Street. Equipped with the latest in: climate controls, luxury linens &toiletries, flatscreen TV, direct dial phones, high-speed Internet access, wake up services, separate lounge/sleeping areas, onsite parking, business services with meeting rooms, concierge desk, and 24-hour reception- there is little you are left wanting with – so treat yourself, try the room service and relax in ultimate indulgence at 62 Castle St. ... more   less 
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Also Known As:
62 Castle Street Hotel Liverpool
62 Castle St Liverpool
62 Castle St Hotel Liverpool

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