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“Great staff Excellent location and a lovely room with a view. 204” 5 of 5 stars
Review of 62 Castle Street

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62 Castle Street
3.0 of 5 Hotel   |   62 Castle Street, Liverpool L2 7LQ, England   |  
Hotel amenities
Ranked #38 of 99 Hotels in Liverpool
2 reviews
2 helpful votes 2 helpful votes
“Great staff Excellent location and a lovely room with a view. 204”
5 of 5 stars Reviewed June 7, 2012

First time I have ever left a review on trip advisor but due to the first class service I received I felt compelled to wright a review.
I stayed at 62 castle street with my girlfriend on the bank holiday weekend. I booked online through there website and opted for the diner, breakfast and stay for 2 people in a king size bed for £120. It was amazing value for money. The food choice was excellent, the room was first class and the service was second to none. We stayed in room 204 which had lots of natural light flooding in from the floor to ceiling windows and had brilliant views to match. The bed was very comfortable and the room had every thing you could need from a iPod dock to iron and ironing board.
I have stayed in a lots of nice hotels in Liverpool (most of them infact) from base to stay right up to signature in apartment 4 but I have to say that for overall service and value for money 62 castle street is my favourite. I will defo be returning to try out there shiverpool night in the near future.
Thanks to all the staff at 62 castle street.

Room Tip: I would recommend if it is possible to stay in room 204. It had brilliant views.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, September 24, 2012
Many thanks for your wonderful feedback after your stay at 62 Castle St. We’re impressed we brought out the writer in you.

We never get bored of such refreshing and exceptional guest experiences – it keeps our 62 Castle St. team bright eyed and bushy tailed as they continue to meet and exceed all our guests’ expectations.

I have passed your warm comments regarding your dining experience to our Head Chef who continues to ensure our menus and food at Merchants Bar & Restaurant reflect the kitchen team’s hard work and that they give credit to our beautiful, locally sourced food.

We are thrilled to be at the top of your list when it comes to accommodation in Liverpool, and we have to agree that our central location is perfect and we continue to ensure each and every one of our boutique rooms offer you a comfortable and exceptional stay.

We look forward to welcoming you back on your next visit to Liverpool and we highly recommend a Shiverpool tour into 62 Castle St. old bank vaults- it is an experience you will never forget!

Kind regards,
Emma Wright
General Manager
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543 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Clitheroe, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 7, 2012

Booked this hotel last minute after reading a review on secret escapes. We did get a reduced price but to be honest would have happily paid full price.
The room was a large,bright, airy, corner suite, tastefully decorated with a fantastic bed and sitting area with coffee table, leather chairs, cd and tv.
Breakfast for £10 was excellent, lovely cold continental choice and good selection of hot cooked dishes.
The bar/restaurant is stunning as the building was originally an old bank.
The staff were welcoming, atttentive and helpful at all times.
Great location in the centre of Liverpool right opposite the law courts.
Only there for one night but would stay there again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, September 24, 2012
Many thanks for your wonderful review – we’re glad you took advantage of one of our exclusive offers and that our beautiful boutique rooms were to your liking.

I have passed your fabulous comments onto our Head Chef who endeavours to ensure all of our food is locally sourced, fresh and reflects our fine dining experience at Merchants Bar & Restaurant.

We have to agree, that our enviable location is perfect when it comes to seeing Liverpool at its full potential and we do hope to welcome you back to 62 Castle St. on your next visit to the city.

Kind regards,
Emma Wright
General Manager
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Ludlow, England, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 7, 2012

Just returned from 2 nights at 62 Castle Street. The hotel was excellent in every way. We found the location of the hotel to be in an excellent location and nearby to the station, the docks and the city centre. The hotel bar was very nice and staff were friendly. The lady on reception was polite and helpful at all times and when we had a slight problem with the bath plug in our room she could not do enough for us. The room we stayed in was brilliant, massive and very comfortable. I would definatly recommend 62 Castle Street as an excellent city centre hotel.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, September 24, 2012
Many thanks for your 5* review of 62 Castle St. It was our pleasure to have you here and we have to agree that our location is perfect when it comes to seeing Liverpool at its full potential!

We’re thrilled you enjoyed our fabulous Merchants Bar & Restaurant – its exquisite architectural design is the perfect setting to enjoy our fine dine menus and bespoke cocktails.
I have passed your warm comments regarding our customer service onto the team who all endeavour to continue to ensure that no problem is too small and that each and every one of our guests’ expectations are exceeded with exceptional customer service.

We do hope you choose 62 Castle St again on your next visit to Liverpool and we look forward to welcoming you back soon.
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Carlow, Carlow, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 6, 2012

attended this hotel for a wedding recently and must compliment the staff from front of hotel to floor staff bar staff they were by far the most professional group of people i have ever met always helpful, and more importantly always smiling. some of our friends stayed here and they thouroughly enjoyed the experience.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, June 7, 2012
Thank you for taking the time to leave such a positive review on your recent visit to 62 Castle St. It is always pleasing to read that our guests received such high service standards from our team that we strive to achieve. We thoroughly enjoyed hosting such a special wedding.
Kind Regards
Emma Wright
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 4, 2012

Just returned from a weekend in Liverpool, I love the city and everything it has to offer.
I left it late to book my hotel this time and was restricted to a handful of "decent" hotels, the web site "Mr & Mrs Smith" threw up 62 Castle street as an option, i looked at the site, read reviews on TA and decided to take the risk. I was not dissapointed! the hotel is perfectly located in the city centre, close to the shops,docks & night life, it was quiet and comfortable, the room was huge and the bed lovely and comfy, the pillows!?amazing, ipod dock,tv with freeview,tea & coffe making facilities, radio/Cd player, balcony with large french windows(that opened).
This hotel will be my 1st choice everytime I visit Liverpool from now on!.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, June 7, 2012
Thank you for taking the time to provide such a positive review on your recent stay at 62 Castle St. It is always pleasing to hear that our guests have enjoyed the facilities and location that we are so proud to host. I am thrilled to read we will now be your first choice hotel when visiting Liverpool and look forward to having the opportunity to welcome you back again.
Kind Regards
Emma Wright
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Todmorden
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 4, 2012

The room (standard double) was wonderfully spacious (what most hotels would describe as 'delux' or even a suite), with high ceilings, vast window and large bathroom. It was also tastefully decorated and clean. Located in the very heart of Liverpool is perhaps both a strength and a weakness: it was great to be in the heart of things during the daytime and evening, but by midnight, this felt less like a good thing as the noise was quite intrusive. In fairness though, we stayed the night that the Olympic torch came to town! When visiting Liverpool I would certainly make a point of booking 62 Castle Street again - bring ear plugs and it's a real treat.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, June 7, 2012
Thank you for taking the time to provide feedback on your recent stay at 62 Castle St. I am most pleased you enjoyed your stay and experienced the comfort of our large suites. My apologies you were disturbed by the outside noise, being a listed building we are very restricted in terms of works we are able to do to reduce noise via the windows. If we do have the pleasure in welcoming you back again please request a quiet room.
Kind Regards
Emma Wright
General Manager
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yorkshire
Senior Contributor
44 reviews 44 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 4, 2012

Stayed 2 years ago. This time stayed on 2nd floor facing Castle Street, previous stay on 3rd floor facing on to monument and L1. Didnt enjoy this stay as much but it is still a nice contemporary hotel and we got a very good rate this time. Lovely reception area. Room spacious with large comfy bed and seating area with leather suite as on previous stay. Enormous full length mirror. Clean. Some niggles this time...attention needed to the creaking floor...very loud and over quite a large area, difficult to avoid...problematic in the middle of night when creeping to the bathroom but annoying also during the day.Cant believe that this has not been noticed as it was so loud and over a large area. Design fault with the sink, very little room between taps and basin which made it hard to get water into kettle. Very dark room...subtle lighting for relaxation but difficult to apply make up in either bathroom or main area. Sparse complimentary tea, milk, and toiletries. They do still give comp bottled water though. Had a problem with shower screen which wouldn't stay closed when showering so water all over floor...staff understanding/approachable and assured they would rectify. Be mindful that the bar and restaurant is closed on Sunday after breakfast. Wouldnt have a problem staying here again, if the rate was right, but it does seem to have lost some of its attention to detail, special touches which had set it aside from many other hotels.

Room Tip: Room facing monument on the corner of the hotel has a large, light bathroom. Also gets lots,of sun.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle62, General Manager at 62 Castle Street, responded to this review, September 25, 2012
Many thanks for your constructive review regarding your previous stay at 62 Castle Street.
I am thrilled you enjoyed our boutique hotel as a whole – we love our listed building and its authentic character.

Regarding your maintenance issues, thank you for bringing these to my attention. I have passed them onto the maintenance team who are currently ensuring no stone is left unturned when it comes to the finer details of our guests’ expectations.

We do hope you have the opportunity to dine with us on your next visit at our Merchants Bar & Restaurant- our Afternoon Teas are simply wonderful and the atmosphere as bubbly as the champers.

Kind regards
Emma Wright
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 62 Castle Street

Address: 62 Castle Street, Liverpool L2 7LQ, England
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#29 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:3 star — 62 Castle Street 3*
Number of rooms: 20
Official Description (provided by the hotel):
The beautiful boutique hotel, 62 Castle St. boasts one of the most enviable locations in Liverpool City Centre. Perfectly located to take in the sights, sounds and of course, shopping, the city has to offer.Whether your visit is business, leisure or pleasure, the exquisite ‘Old Bank’ building, with it’s intricate façade and grand interior, 62 Castle St., is first choice when it comes to luxury.The hotel encompasses 20 boutique suites, including the Grand Suite, for the most indulgent; our adjoining decadent gourmet restaurant and cocktail bar is the ideal place to dine, drink and we’ll ensure you dream with our plush SuperKing beds. With the most popular places of interest within walking distance, for those seeking culture and history, the Albert Docks, The Liverpool museum and of course the infamous Cavern Club are literally on your doorstep. With Liverpool One beckoning you into its vast selection of high street stores, 62 Castle St. is the number one choice when it comes to a boutique hotel in a prime central location. No stone is left unturned when it comes to each individual suite in 62 Castle Street. Equipped with the latest in: climate controls, luxury linens &toiletries, flatscreen TV, direct dial phones, high-speed Internet access, wake up services, separate lounge/sleeping areas, onsite parking, business services with meeting rooms, concierge desk, and 24-hour reception- there is little you are left wanting with – so treat yourself, try the room service and relax in ultimate indulgence at 62 Castle St. ... more   less 
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Also Known As:
62 Castle Street Hotel Liverpool
62 Castle St Liverpool
62 Castle St Hotel Liverpool

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