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Premier Inn Liverpool City Centre (Liverpool One): Traveler Reviews

48 Hanover Street, Liverpool L1 4AF, England
Hotel amenities
Premier Inn Liverpool City Centre (Liverpool One)
Ranked #4 of 100 hotels in Liverpool
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157 reviews from our community

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Traveler rating
    112
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Hoylake, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Number 1 Location”
4 of 5 stars Reviewed February 17, 2013

My husband and I stayed here on Valentine's night having got a great price paying in advance for a special offer. This is a new hotel and the bathroom was modern still beautifully bright and squeaky clean. The room was a bit smaller than many premier inns I have stayed in and we had a standard double bed. Hayley checked us in quickl;y and efficiently and amazingly early at 1215hrs. We had just gone to leave luggage! She created a very good first impression. The security is good as you need a hotel key card for a lift beyond the resataurant and reception on the 2nd floor. The room had a view of the Anglican Cathedral though this will be lost when construction is completed at the site next door.
The location is it's greatest feature, restaurants and bars literally all around and all the sights of Liverpool in walking distance. Also it is handy for china town and the Philharmonic Hall and theatres without having to pay boutique hotel prices! We did not try the restaurant. The bar area was pleasant though empty when we were there.This is a simple budget hotel in a great central location.

Room Tip: Ask for a room furthest away from lifts with hardly any guests passing by to avoid revellers coming...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Lara793 for Liverpool
Ask Lara793 about Premier Inn Liverpool City Centre (Liverpool One)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One), responded to this review
February 18, 2013
Many Thanks for your lovely comments; Hayley is really pleased to hear she gave you the wow factor

We look forward to welcoming you again soon

Regards

Sharon Higham
General manager
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leeds
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Value Hotel In Liverpool”
5 of 5 stars Reviewed February 17, 2013

Brand new hotel but I have stayed in many Premier Inn's and they are consistently good. You get the same great quality at each one. Albert Dock Premier Inn is lovely too, set in the Albert Dock and has nice features but this one at Liverpool one is in a perfect locations for the City Centre..The staff were excellent, the rooms great and we had 2 great nights. If you want to be close the action then stay here.

Room Tip: Rooms on the back you can not heat the road noise
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask afm1 about Premier Inn Liverpool City Centre (Liverpool One)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One), responded to this review
February 18, 2013
Many Thanks for your lovely comments; The team have been so pleased to read them

We look forward to welcoming you again soon

Regards

Sharon Higham
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Perfect location!”
5 of 5 stars Reviewed February 16, 2013 via mobile

Stayed here on the 15th Feb. Room lovely, breakfast amazing. The location is fantastic I will definitely use this hotel again. So many shops, bars and restaurants in walking distance. Liverpool is a fantastic city we can't wait to return.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask BONAIRELOVER about Premier Inn Liverpool City Centre (Liverpool One)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One), responded to this review
February 18, 2013
Many Thanks for your lovely comments;

We look forward to welcoming you again soon

Regards

Sharon Higham
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very noisy”
1 of 5 stars Reviewed February 16, 2013 via mobile

Stayed at this hotel for my birthday 18 and 19 of January. Hotel located in good location close to pubs, clubs and restaurants. Room was very warm and modern. There were marks on the mirrors in the bathroom. Horrific smell in the corridor. On Saturday night was very noisy, neighbors were banging doors and talkking loud so I were up all night. Customers service were horrific, felt like all the staff hated they job and want to be out of there as soon as possible. Was bit overpriced as well payed £150 for Saturday night when it should be low budget hotel. I wont be coming back there again.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lemonna about Premier Inn Liverpool City Centre (Liverpool One)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One), responded to this review
February 18, 2013
I’m really sorry to hear how disappointed you where with your most recent stay and to describe the service as horrific, we get such amazing feedback about all of our team so to hear you felt this was shocking
Our rooms have never been as much as £150, I have looked back to check all the bills run over those days to ensure bill errors where not made however cannot see a payment for that amount

I would appreciate you calling me at your nearest convenience so I can look into this matter in more detail for you

We want each of our guests to leave Liverpool One having an enjoyable stay and booking to return.

I look forward to speaking to you soon

Regards

Sharon Higham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Top Contributor
150 reviews 150 reviews
55 hotel reviews
Reviews in 39 cities Reviews in 39 cities
109 helpful votes 109 helpful votes
“Number 1 in Liverpool One”
5 of 5 stars Reviewed February 15, 2013

Hotel is new and is still very clean. Extremely quiet. Ideally placed for the shopping and nightlife. Staff were polite. Some confusion as my key kept on locking me out.

I made mistake of parking at Liverpool 1 Q park rather than the car park directly next door to hotel. Very expensive at £14.50 for 24 hours. Understand rate next door is discounted at £9.50 for 24 hours.

Also directly next door is large Tesco where you can pick up the usual meal deals etc.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 15 more reviews by liamshelley for Liverpool
Ask liamshelley about Premier Inn Liverpool City Centre (Liverpool One)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One), responded to this review
February 18, 2013
Many Thanks for your lovely comments, as a result we have updated our website to be clearer for guests to go to Hanover Street Q Park to avoid confusion, which is only £9.80 for 24 hours and if you arrive after 4pm until 9am its only £3.50 once you collect a discount ticket from reception, so worth bearing in mind for next time

Regards

Sharon Higham
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Premier Inn Liverpool City Centre (Liverpool One)

Address: 48 Hanover Street, Liverpool L1 4AF, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant
Hotel Style:
Ranked #4 of 100 hotels in Liverpool
Price Range: $
Official Description (provided by the hotel):
Located in the heart of Liverpool City Centre, Liverpool One Premier Inn makes an ideal base for shopping at Liverpool One shopping centre and exploring the wealth of bars and restaurants within the city. Local attractions include the Albert Dock, Echo Arena, Tate Art Gallery and the Beatles story. Conveniently located for Liverpool Lime Street Station, the hotel offers Business and Leisure Travellers a great opportunity to stay in the Heart of Liverpools Vibrant City Centre. Our Liverpool One Premier Inn offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. Parking at nearby Q Park Multi story car park. ... more   less 
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Premier Inn Liverpool City Centre (Liverpool One)
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