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“Good nights sleep.. no way...” 1 of 5 stars
Review of Premier Inn Liverpool Albert Dock

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Premier Inn Liverpool Albert Dock
East Britannia Building, Albert Dock, Liverpool L3 4AD, England   |  
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Ranked #14 of 99 Hotels in Liverpool
London
Top Contributor
60 reviews 60 reviews
46 hotel reviews
Reviews in 37 cities Reviews in 37 cities
39 helpful votes 39 helpful votes
“Good nights sleep.. no way...”
1 of 5 stars Reviewed January 14, 2013

First room we were given was next to a boiler room, which woke us up. Also the bedhead had layers of dust We asked for a quieter room, only to be given one above a restaurant that was holding a private party so once again got woken up by this time by loud music. On complaining was made to feel it was our fault for not reading the small print about clubs being near by ( there is nothing saying that places have private parties).Was given another room.. Who wants to change rooms, pack bags 3 times in one night!!
In every room we were given the heating system came on at will, even when swiched off it still came on
Location was lovely by the docks and the character of the old building was ruined by the above

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Liverpool Albert Dock, responded to this review, January 16, 2013
Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this due to the noise disturbances you encountered throughout your stay.

Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.

We hope to welcome you back in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,183 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (538)
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English first
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 13, 2013

Eight of us stayed here in June 2012 and thought it made brilliant use of the old building and therefore retaining some of its original character. It was also very clean and the beds very comfy. Breakfast was excellent. The bar was also another plus point.

The hotel was also ideally located for us, as we could walk to all the attractions we were interested in.

Stayed June 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 11, 2013

i have rececently stayed at this inn having been to several premier inns previously. it was great and what made it better was the staff. They were helpfull and cheerful at all times. They made the break for myself and friends to return at the end of the day to staff who were smiling and welcoming what more can one ask

Room Tip: ask for a veiw over the docks
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2013

A very good quality budget hotel in a very interesting historic building perfectly located for museums, shops, restaurants and arena.
Very helpful and friendly staff provide an excellent service, very good breakfast and good level of maintenance and cleaning.
A very pleasant stay.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gorleston-on-Sea, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 11, 2013

Stayed here for three nights early January. Fantastic location right next to the Beatles Experience on the impressive Albert Dock. Our room overlooked the big wheel. As usual Premier Inn never lets you down for value and cleanliness. Helpful and courteous staff at all times. Ideal location for discovering Liverpool.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
92 reviews 92 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 8, 2013 via mobile

This was my first time here and i was pleasantly surprised! The rooms are fantastic! Ours had an amazing view overlooking the albert dock! For the price we paid it was amazing value! Great all you can eat breakfast too! Staff extremely friendly! 25% off parking at the echo arena multi storey car park making it £7.50 for 24 hours which i thought was good!! We'll definitely be back!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013 via mobile

good value excellent friendly staff and service, perfect location, beautiful building.Helpful staff who let us leave our luggage when we arrived early and also when we checked out until we were ready to leave Liverpool.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Liverpool Albert Dock

Address: East Britannia Building, Albert Dock, Liverpool L3 4AD, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant
Hotel Style:
#6 Romantic Hotel in Liverpool
#8 Best Value Hotel in Liverpool
#8 Family Hotel in Liverpool
#11 Business Hotel in Liverpool
Price Range (Based on Average Rates): $
Number of rooms: 186
Official Description (provided by the hotel):
In the heart of Liverpool Albert Dock, this 19th Century, Grade 1 listed Premier Inn makes an ideal base to explore the local surroundings. Local attractions include ACC Liverpool Echo Arena, Liverpool One shopping centre, Tate Art Gallery and the Beatles Story. Conveniently located for Liverpool Lime Street Station. The hotel offers business & leisure travellers a great opportunity to stay in the very heart of Liverpool’s vibrant waterfront area.Our Liverpool Albert Dock Premier Inn has been sensitively converted to ensure none of the charm and character of the original structure was lost. The hotel offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Liverpool Albert Dock Hotel Liverpool

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