We popped in out of the cold for a warming meal of "pieminster" pie, peas, mash & gravy. We ordered 2 "chicken of aragon" pies & 1 "moo moo " british beef pie. When the order was served at the table, the girl said "2 chicken?" & we eagerly started to tuck in. Unfortunatly, my chicken pie turned out to be beef! I was disappointed, as I don't normally eat beef, but thought I'd eat it anyway as I don't like making a fuss. after a bite of it though & it was tasteless so I mentioned it to my family who said to tell the waitress so I could change it for a chicken pie as ordered. The waitresses immediate response was that we ordered 2 beef pies & 1 chicken, when she was asked to look at the order, she said she hadn't written it down. No apology or offer to change the pie was offered, in fact she just walked away & no more was said. I swapped with my Daughter so I could have her chicken pie but this wasn't the point. This was also bland.
During the meal, my Daughters glass was dirty - it had lipstick on it - luckily she had used a straw up to then but she then left the rest of the drink. I used the toilet, which was hard to find I had to ask. There was toilet paper in one of the 3 toilets, which looked like they needed a good wash down, including the walls & floors. Then the hand dryer didn't work so I had to dry my hands with toilet paper.
Not impressed in this - it was disappointing, especially as we are local & hate to complain about our local amenities. It looks great when you walk in, all check floors & bold art work, modern & you feel it will be sumptous. Unfortunatly, the experience left us with a nasty taste in our mouths & we won't be going back - pity.
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