This hotel styles itself as a boutique but it is not quite there yet. The welcome was friendly and we were upgraded to their best room on arrival, which was a nice touch.
The room was nice but the hotel has only been open a little while and it just didn't feel finished. One of the blinds in our room was broken, the cornicing on the ceiling wasn't complete, the towel rail only held a hand towel and it broke (sending the towel into the bath!), there was no mirror above the basin which made it difficult for my husband to shave and various light bulbs weren't working.
We had originally booked a family room but, with the upgrade, there was only a double bed in the room and we were told a camp bed would be put up for our daughter. This wasn't done and we had to go and chase it up. Another guest was then roped into carrying the camp bed up to our room, which I didn't really think was acceptable, and then we had to chase again for a duvet and pillow case. My daughter also wasn't given a towel but, by this time, we'd rather given up!
Our room was not serviced and so our towels were wet (there was nowhere to hang them), our used coffee cups were left beside the bed, the bins weren't emptied and the tea/coffee sachets not refilled. The room was also a bit dusty. We needed a new sheet and when I asked for one, I was literally given the sheet and had to remake the bed myself.
My mother and father-in-law were also staying and their room did not have a blind over the skylight, which meant they were awake at 5.30 am! The breakfast was billed as a 'get your own' but it was very low-fi, just cereal and toast (sliced bread, not fresh) with different tables competing for the only milk jug. The butter also looked a bit grim.
Debbie worked very hard but the one member of staff is just clearly not enough. This place has lots of potential, the welcome is friendly and the gardens are lovely but, to really get to where it should be (and what it's billed as), the owner either needs to employ more staff, or get servicing those rooms himself!!
The sign outside says '100% customer satisfaction rating'. This is clearly aspirational, rather than reality.
Room 23 is nice but make sure they have fixed all the lightbulbs!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.