I have spent over a year going to this hotel for a night or two every week, until recently. It was just a job change that has stopped me staying there - nothing to do with the hotel itself I have to say.
I probably should have reviewed earlier, but in hindsight perhaps it is as well I didn’t as I have seen it change a little.
Firstly in all that time I have never once used the bar or had an evening meal there, so I can only really comment on the hotel in general, the rooms, the service of the staff and breakfasts.
Firstly the Hotel occupies the old terminal building of Liverpool airport which is an art deco style of architecture and they have carried this on in the interior design which looks very smart and just a little different from your average airport hotel. Poirot would be at home here, by which I don’t mean it hasn’t been decorated since the 1920’s, but rather the modern renovations have successfully captured the feel of that period. This style runs through the reception area with its coffee bar behind and continues in the bedrooms which I had to admit when I first stayed there had a certain “wow” factor with me thinking “this is really nice!”.
There is some parking at the front of the hotel but this gets full quite quickly so you are lucky to get a space there until after 5pm (people like me who park there and work within walking distance) but there is ample room to the rear of the hotel on the old runway which is used as the overflow, where you can park amongst the discarded sections of old aircraft (an interesting sight to start with).
The rooms vary quite a bit but all I have used have comfortable beds with thick duvets and plenty of pillows. There is also plenty of accessible power sockets for people like me that have gadgets galore to plug in. Some rooms have a fridge in them (which I believe you can ask to be stocked as a mini bar if you want) but not all, which for me was a pain every now and then when they didn’t, as I often “dined” in my room having visiting the M&S Simply Food across in the shopping centre on the opposite side of the road to the hotel. When you are there a few nights, it was nice to be able to keep stuff chilled. Another random item was a sitting chair (as opposed to the desk chair) which again some rooms had and others didn’t, and again when you are there so often is nice to have as when reading I’d prefer to sit in a chair than on the bed.
If I recall correctly I think every room had a bath in the bathroom rather than just a shower which I was glad of as the showers themselves I found to be rubbish – they looked nice, in the sense that they were in keeping with the deco style, but they were fixed to the wall and I like to be able to hold a shower head to point water where I want it rather than just stand under a not so powerful flow. Other than that the bathrooms were usually fine but again varied from room to room (it’s an old building so by it’s nature rooms are different sizes to fit in) with some having quite limited space by the sink to unload all your toilet gear – but that’s a fairly minor point.
I have heard a few people say they think the rooms should get renovated as some still had tube TVs rather than flat screen, but that didn’t bother me in the slightest – where I felt they should start with renovations was the desk chair as in many rooms I had this was old, wearing thin and quite uncomfortable to sit in. It was however the only thing that was consistently noticeable as in need of refurbishment from my view though. Other than the only recurring problem I had was the plumbing in many rooms which certainly had issues with the sink draining water very, very slowly.
Breakfast is a help yourself buffet affair which is nothing special but also nothing really wrong with it. However, here is where having stayed here for over a year I have seen things change as when I first stayed coffee was brought to your table fresh in a pot when you came in and ordered, and also there was a menu selection of breakfast items you could order fresh such as (one of my favourites) Eggs Benedict, but by the time I last went (December 2012) you had to help yourself to the coffee from the urn and the fresh menu had disappeared.
Service in the mornings at breakfast could be a little hit and miss in terms of speed so actually being able to help yourself is probably an improvement on some mornings sadly.
In general terms service from the staff was always very good throughout the hotel and reception was friendly and helpful virtually the whole time I was there.
All in all, given that being away from home on a regular basis is never a fun activity; I have to say that this Hotel made the experience an awful lot more pleasurable than it could have been. It’s a comfy night’s sleep, in a really pleasant atmosphere with interesting décor, and the staff are great. No it’s not perfect, but it’s getting a lot more right than it’s getting wrong.
Avoid 260/2/4 as there seems to be machinery somewhere that really vibrates in these rooms - I had r...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.