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“Nice Hotel, Great Staff” 5 of 5 stars
Review of Crowne Plaza Liverpool - John Lennon Airport

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Crowne Plaza Liverpool - John Lennon Airport
4.0 of 5 Hotel   |   Speke Boulevard | Speke, Liverpool L24 8QD, England   |  
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Ranked #42 of 99 Hotels in Liverpool
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice Hotel, Great Staff”
5 of 5 stars Reviewed July 29, 2011

Recently stayed at hotel while attending a meeting.
Very nice hotel, even better staff

Would highly recommend if you want to be away from all the hustle and bustle of the city centre but still very accessible.

Will defiantly go back if in the area again

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Glasgow
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 25, 2011

We we booked for Liverpool all of the hotels seemed to be very expensive although we got a great deal from this hotel through them direct.

When we arrived and got out room it was very spacious and had 2 large double beds in it, however unfortunately the room was unclean and the bed had not been changed and the towels where not wash or changed.

When we went down to reception and alerted them to this the staff where more Than helpful and changed our room right away.

To our absolute delight when we got our new room they had upgraded our room to a double executive suite and gave us complimentary access to a Lounge with free food and drink until late.

Dinner was really nice and from the bar menu which was fresh and clean.

My only complaint about the hotel was the breakfast was expensive and pretty poor.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Workington, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 19, 2011

we always stay at crown plaza before we fly from liverpool its a lovley hotel and we love it damens is 5 min walk from crown plaza were you can eat lovely meals and have a drink theres a big shopping centre over road we book to stay here every time we fly from liverpool i would recomend it to all travelers they arrange for you to park your car for 15 nights and arrange a taxi transfer for you to airport its a verry good price and well worth staying here ,

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury St. Edmunds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2011

From the first time we walked in, until the time we left, we had a brilliant time.
The hotel was absolutely immaculate inside and out, the staff were superb, and the meals were delicious.
All this in the Art Deco surroundings of this former airport building.
We could not have asked for anything more.
Many thanks to you all at Crowne Plaza Liverpool - John Lennon Airport .

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed July 4, 2011

We stayed at this hotel last weekend for couple of nights, at first we have hesitation to book the hotel because the review on here is 50% negative /50% positive, but after all we decided to book in from the expedia.co.uk travel website. The reception staff was excellent we got upgraded to the executive room and have the access to use the executive lounge as well, per the information board at the lounge, we can have breakfast there but the next morning when we get to the lounge nothing was prepared and there were some dirty glass and cups still on the table from the day before. We went to the reception and asked, and told that the breakfast is now in the restaurant, a little miss lead from the infromation board but after all breakfast was pleasant.

We visit the David Lloyd Health Centre next door, as we staying at the hotel we have free entrance fee only had to pay 1 pound for the locker and pick up the towel from the hotel reception, the reception at the health centre Diana was lovely as well, my wife also went to Saks hair salon at the health centre for her hair do and she is happy because it's very handy.

The Location of the hotel is excellent, we can easily park our car and it only crossed the road from a retail industrial place, about 20 minutes to city centre, just for fun we use the bus system to go to Liverpool city centre, it's very easy access, the bus stop just out side the hotel.

We also went to the italian in front of the hotel, it was my husband birthday yesterday and he had free meals and the staff at the restaurant was friendly and service very good.

We had a great stay and amazing weekend in Liverpool, love it and we'll be back!

Room Tip: always read reviews it help
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Glasgow
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 4, 2011

The best thing about this hotel is the building, which is the original art-deco airport terminal, beautifully restored and complimented by a faux-1930s interior. What's nice is that the details extend to the rooms which give it far more character than most hotels of this type. If you want to pretend you're in an episode of Poirot then this is the place for you.

As it's been about 10 years now since it opened (as the Marriot) we noticed on this trip that the rooms are showing a little bit of wear but overall it's still very comfortable. We've been here twice and been lucky with our rooms but as this is a renovated building they do seem to vary in size and shape so it may be a bit pot-luck.

We didn't eat any meals here. If returning, we'd probably take the bed-and-breakfast package as the choice within walking distance is a bit limited - McDonalds, M&S cafe or a really rotten American diner called Damons which is definitely best avoided. There are however plenty of places 5-10 minutes drive away.

As an added bonus, guests can get free use of the health club next door, complete with indoor and outdoor pools.

The only possible problem with this hotel for some people could be that it's some way out of the city centre with no easy public transport links but that wasn't a problem for us as we had our car and the hotel has a large car park.

Room Tip: Go for floor 2, ask for room facing airfield
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed July 3, 2011 via mobile

I can't believe I thought it would just be ok to stay here having read the reviews.

The worst part of this hotel are the staff. They have no concept of customer service. I mean none.

Every request is met with you feeling like they are doing you a favour.

The room was tiny for four of us despite it being described as large.

It was roasting hot - the air con was useless. It never left 24.5 degrees all weekend. The safe didn't work - and a report to reception did nothing - despite them assuring us they would sort it.

The beds were awful. Having stayed at crowne plazas before I know they have great beds. Not this one - we had 2 doubles - when I turned over my wife likened it to bouncing on a trampoline !

I must comment on the health facilities. You get free use of the David Lloyd club next door. The club is excellent but also quite odd. First off - top tip - if you want a swim make sure you tell the hotel reception staff you need a towel - the health club don't provide them to hotel guests. ( bear in mind that by asking the hotel reception staff you will feel like you have interrupted their chat and they have dine you a massive favour - but hey - no towel no swim right!

The health club is excellent, however walking out to the outdoor pool can feel like you have wandered into a scouse swingers party to which you aren't invited la, but good all the same.

So to sum up - dear mr hotel manager - please train your staff to offer done customer service ( it's not ok to get to our room - find our key has been disabled, trek back to reception and ask tell one of the receptionists what happened and be greeted with an annoyed "arrrriggghhht!"

Room small, beds poor, service abysmal. But it was 55 quid a night and there's a maccy dees over the road la.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool - John Lennon Airport

Address: Speke Boulevard | Speke, Liverpool L24 8QD, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Liverpool
#23 Business Hotel in Liverpool
#38 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Liverpool - John Lennon Airport 4*
Number of rooms: 164
Official Description (provided by the hotel):
Our friendly Concierge will greet you on arrival at the hotel, a former Art Deco airport terminal building. Take in the vintage aircraft stationed outside the entrance and step into Crowne Plaza Liverpool-John Lennon Airport's Lobby and lounge, where thousands of fans greeted The Beatles in their 60s heyday. Your sumptuous room or suite awaits, or you can head next door for complimentary use of the facilities at David Lloyd Leisure Centre. Crowne Plaza Liverpool-John Lennon Airport is 1 mile from Liverpool-John Lennon Airport and 1 mile from Liverpool South Parkway rail station, with direct trains to the city centre in 15 minutes. Leave your vehicle in our complimentary car park and stroll 20 minutes to Speke Hall, a gorgeous Tudor manor house nestled in the woods. Meet colleagues or clients at nearby businesses such as Jaguar Cars and Shop Direct, or invite 300 to banquets and conferences in our 12 elegant meeting rooms. Our Art Deco Starways Restaurant backs onto the former runway, and you can order from 24-hour in-room dining. For a stylish base in a convenient location, you'll find that the long and winding road leads to Crowne Plaza Liverpool-John Lennon Airport. ... more   less 
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Also Known As:
Crowne Plaza Liverpool - John Lennon Airport Hotel Liverpool
Crown Plaza Hotel Liverpool
Marriott Liverpool
Liverpool Marriott

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