Got my chicken ceasar salad, average - poor, other starters were no complaints. Waiting around 1 hour between courses, my "stone baked pizza" was more like a water baked pizza, it was a soggy cold mess, my friends "hub grill" was a huge dissapointment with the lack of food to the mixed grill. Between tne slow service and poor food qaulity and quantity, the worst part was my friends girlfriend having to send back her uncooked raw pink chicken! The excuse the kitchen gave was "he didnt want to over-cook it because it would be dry!" the meal was replaced. That was the end of the experience and we were happy to leave and will never be going back again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 26, 2013
Report response as inappropriate
We are sorry to hear that your recent experience in The Hub Alehouse & Kitchen was not 100% spot on. We always strive to ensure that all of our food is produced and presented to a high standard. Unfortunately it appears that we did not meet those standards during your visit. I have passed on your comments to our Head Chef Bart and General Manager Dan who are investigating the matter you have raised. Please rest assured that we have taken definite steps to ensure this does not happen again.
We value all feedback and comments we receive from our customers and we would appreciate any further details you could provide. Please contact me directly on firstname.lastname@example.org to allow us to make amends.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.