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“Would not let us stay ?” 1 of 5 stars
Review of ibis Liverpool Centre Albert Dock

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ibis Liverpool Centre Albert Dock
2.0 of 5 Hotel   |   27 Wapping, Liverpool L18LY, England   |  
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Ranked #34 of 99 hotels in Liverpool
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Would not let us stay ?”
1 of 5 stars Reviewed December 28, 2012

Took my mum 80years old up to Liverpool tried booking in the Ibis ? because neither of us had our passports or ID we could not stay ? staff were ignorant,abrupt and was only our taxi driver that helped us find alot better place - The Thistle Hotel near lime street station / no ID required for an 80year old .

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock, responded to this review, January 3, 2013
I’m so sorry that you were disappointed by your experience at Ibis Liverpool Centre Albert Dock. I appreciate the feedback and rest assured that we take all comments very seriously. Unfortunately we cannot accept any cash payments for accommodation without a valid form of identification. Not only is this a company policy but a local requirement also. Should you wish to discuss this further, please do not hesitate to contact me on 0151 706 9800. Kind regards, Lisa Thornborrow, General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Warsaw, Poland
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 16, 2012

We recently spent a 2-day city-break in Liverpool and we actually picked Ibis because our usual hotel was already fully booked but we remembered its good location and parking facitilies from our previous trips.
This is a great place to stay for a weekend trip within a walking distance form Liverpool One if you wish to shop or all the main sightseeing attractions as well.
The hotel is clean and well-run rather basic with no luxeries. The chcek-in was very quick and staff polite and smiling. There is a little bar where you can either have breakfast or eat something if you are too tired to venture further. The menu is rather limited but surely enough.
Our room had a pretty view of the docks but it was quiet. It was quite small and so was the bathroom but everything was spotlessly clean. The bed was of standard size and extreemely comfortable (unlike most of the hotels I happened to stay at, even much better ones). I really had a good night`s sleep. Although the bathroom is small it has a fine huge shower. The only complaint to make is the temperature of the water which is hot or cold in seconds...
We didn`t have anything to eat at the place so I have no idea if it is any tasty. We eagerly headed for las Iguanas and Pesto in L-pool One. Both recommended. :)
To sum up, it`s a perfectly located hotel with a parking lot outside in a good price and in the heart of the city. I`ll consider staying there next time while in Liverpool.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock, responded to this review, December 18, 2012
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to the Ibis Liverpool very soon. Kind regards, Paul Smith, Team Leader.
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Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

Excellent location .. V clean .. Friendly .. Good value for money ... Lovely breakfast and had a carpark! Def go back ! We had a night at the echo .. Beautiful view overlooking the Albert dock .. The wheel .

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock, responded to this review, December 18, 2012
So glad you had an enjoyable time at the Ibis Liverpool! We very much appreciate the feedback and we hope to see you again soon. Kind regards, Paul Smith.
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Ulverston
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 14, 2012

This hotel is really good value for money. Handy for the shops, Echo arena, Albert Dock and the bus station. The staff are very friendly and helpful. Best of all is the £3/day car park. But don't tell everyone......:-)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock, responded to this review, December 18, 2012
I’m so glad that you had an enjoyable time during your stay at the Ibis Liverpool. I hope we can welcome you back to the property in the near future. Kind regards, Paul Smith.
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Liverpool, United Kingdom
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed December 4, 2012

The location has to be the first reason why people stay here. Both Liverpool One and the Albert Dock are on your doorstep.
Bearing this in mind it is a popular place for groups of people on hen parties and stag nights to stay. I have not been disturbed by any of these in the past because of the very efficient security men that are on the door at night.
The rooms are large enough and there is a shower pod that is fit for purpose. The beds are ok.
I have always found the staff to be very friendly and helpful. Some of them do excel, especially the security men.
The food is ok and although I think that the breakfast is overpriced I am often tempted by it.

Stayed July 2012
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IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock, responded to this review, December 6, 2012
My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at the Ibis Liverpool. Kind regards, Paul Smith, Team Leader.
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Additional Information about ibis Liverpool Centre Albert Dock

Also Known As:
Ibis Liverpool City Centre Hotel Liverpool
Ibis Liverpool City Centre Hotel
Accor Liverpool City Centre
Hotel Ibis Liverpool
Ibis Hotel Liverpool
Ibis Liverpool
Address: 27 Wapping, Liverpool L18LY, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#25 Business Hotel in Liverpool
#25 Family Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:2 star — ibis Liverpool Centre Albert Dock 2*
Official Description (provided by the hotel):
The ibis Liverpool Centre Albert Dock Hotel is located 5 km from the airport and a 10 min walk from the city centre. With pubs, theatres, historic buildings, nightspots and the Everton FC and Liverpool FC stadia all within the immediate vicinity, the hotel is ideal for weekends as well as longer business or holiday stays. Offers 127 rooms including 5 for guests with limited mobility, a restaurant, a bar offering snacks 24hrs and secure outdoor parking. Business guests will appreciate use of WiFi Internet. ... more   less 
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