I had booked the hotel for 11girls (2 family rooms of 5 and a single room) prior to reading the reviews on this site. A wk b4 headin i was quite disappointed and thought we'd be going to a horrible, dirty hotel.
THIS WAS NOT THE CASE

I'm very fussy about cleanliness as are all my friends who were along with me (i even brought a sleeping bag and pillow case - WHICH I DIDN'T USE AS IT WAS NOT NEEDED).But i must say that the hotel was great.
CLEANLINESS - rooms, bathrooms, bedding, dining area, reception etc all very clean and tidy.
STAFF - very friendly and always willing to help with anything, reception staff were very nice and the wee lady at breakfast was a darlin.
LOCATION - city centre, it's so close that on the saturday nite a very cheeky taxi driver wouldn't take us 2the hotel cause it was only up he street.
BREAKFAST - fantastic, all u can eat self service beakfast - my friends LOVED it.

The hotel isn't expensive and therefore people booking should realise that they should not expect a 5* hotel. it is cheap and cheerful with friendly staff and a clean room.
i have to say we had a brilliant wkend and if i was heading with a big crowd again i would stay there again.

I read a few of the reviews and was a bit shocked to be honest. I must say that there are probably too many spoiled people out there who want room services with caviar, champaigne etc. No, it isn't like that, but still it is a nice place to go to....

We stayed at Feathers Hotel back in November 2006 when we were in Liverpool for the Liverpool - Portsmouth match. Okay, we weren't so much in the hotel because we were drinking all nights, but I sure can tell you one thing: IT AIN'T AS BAD AS SOME PEOPLE ARE CLAIMING ON HERE!!!

We were in a 'family room' (5 beds). The room wasn't THAT big, but it was still lovely. The bathroom was clean and fine. The only thing that bothered me were the steps to our room (2nd floor), but I guess that was just me being lazy and whingeing.

The food in Feathers is fine and they have a nice room to dine in. Well, you have to bare in mind that this is England and that you will eat some strange things, but it's okay. Don't worry! We survived and so will you!

And finally, the staff. They are nice! Probably the nicest around. If you want something, just ask and they will help you with a smile on their face. Absolutely brilliant.

Hope this review is useful to you! Cheers for reading it anyway! :)

I had already booked seven rooms at The Feathers for myself and colleagues visiting Liverpool on business when I read the poor reviews on TripAdvisor. I immediately tried to cancel the booking then I found that I'd be charged anyway for not giving enough notice. So, I thought, let's go for it; the worst that could happen is that we'd have an excellent adventure!

But the hotel was great! The people with nice and very helpful. The rooms are comfortable and well appointed. The breakfast was superior. The location was perfect. The price was right. So what's everyone on about?

This hotel is - sadly - typical of many British city-centre hotels, overpriced, with poor service and accommodation. It makes me ashamed that visitors to our country are subjected to this kind of experience. I was booked into a so-called 'Executive room' for £80 a night bed and breakfast. The room was cramped and gloomy with only one small window of frosted glass. The bed was too short (just as well, as otherwise it would have been impossible to squeeze past). Everything, while clean, was substandard: heavy blankets not duvet; worn towels; cheapest available loo-paper. On arrival I was dying for a cup of tea. There were a kettle and tea-bags but no milk. It took three calls to reception and an hour's wait before the milk was brought. In the morning there was no hot water. When I pointed this out, the receptionist apologized and said it was 'due to the high demand'. Well, there's a surprise: people use hot water in the mornings. Gosh! The only positives: friendly if hapless receptionists and a decent breakfast. Oh, when will the British hotel industry get its act together and offer the kind of quality one gets on the Continent?