Being somewhat out of the main district of Liverpool I would suggest this hotel is more suitable for overnight stays for football fans coming to the local stadium, and for travelling workmen/contractors.
The positives - the grounds are beautiful and the gardener should be commended. The hotel itself (both public areas and private rooms) are well heated. Hot water is plentiful with great water pressure in the showers. Rooms are spacious with large windows, plenty of light and have large LCD tvs. Parking is plentiful.
The negatives - the food (evening meals) in the restaurant are truly awful. Breakfast is tolerable if you like mounds of tinned tomato with your full English fayre).
Yes, the hotel is in need of a makeover - but I could see past that. Its a vast place which will take an equally vast budget to overhaul its eighties decor. It is however clean, albeit the main foyer does have a constant smell of cabbage!
The staff, although pleasant, are however in dire need of training in basic customer service. You do get the impression they have "given up" and need managerial direction. No-one seems to wear a uniform either? Perhaps deemed old-fashioned, but it would certainly present a far more professional impression than the array of outfits the staff felt suitable (eg black satin blouses, cargo trousers etc).
We booked on a deal website, so did not pay the standard rack rate, but were gobsmacked to read what they were.
All I can say is go with an open mind! Some of the negatives will actually make you laugh rather than angry.
Wee tip.....bring your own soap and shampoo. Rooms are equipped with a squeezy multi purpose cleanser in a dispenser which is positioned high above the bath. Fine if you're having a shower.....not so ideal if you're actually having a bath as its way out of reach!
Nb Rooms overlooking the front of the hotel are noisy. People tend to congregate at the front door right up to the wee small hours to smoke and talk. The noise from the constant chatter filters up to the rooms.
Please managers, realise that your staff are really your best assets. Invest in their training and you might entice people to come back again and again. Having read your responses to previous reviewers I totally disagree that you are "competitive" against the more modern, cheaper hotels in better locations within the city.
- Official Description (provided by the hotel):
- The Devonshire House is known for its friendly service, welcoming atmosphere and attention to detail. Set in one and half acres of landscaped gardens and ideally situated on A5047 just over 1 mile from both Liverpool City Centre and the M62 Motorway. Our customers will enjoy fine hospitality during their stay in one of our 54 spacious bedrooms. We offer affordable accommodation, free guest parking, friendly personal service and helpful staff. Our amenities include the Lounge Bar, and the Four Seasons restaurant. The hotel has a number of function rooms equipped for conferences, banquets and weddings. Our professional team is on hand and ready to cater for your individual requirements.Liverpool and Everton Football Clubs are a few minutes drive from the Devonshire House Hotel. ... more less
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- Also Known As:
- Devonshire Hotel Liverpool