Paid £70 for a twin room, which turned out to be a double with the sofa made up into a bed. The double mattress in this room (65) definitely needs changing as you can feel every spring. So no sleep for us. So much for the Good Night guarantee. When we mentioned it to reception in the morning, all we got was a "sorry about that." So I guess for the first time ever I'll have to write a formal letter to invoke their guarantee. (If management read this, I'd appreciate an email address to complain to.) We usually prefer Premier Inn as no matter the state of the room, you pretty much know the beds will be comfortable. But not this time.
Room itself is waaaay at the back down a long corridor, which traps in the smell of the most recent guest to travel that route... including heavy smokers heading back from a puff at the front door. There is no ventilation, so you just have to put up with that.
Our room was a wee bit tired. Don't believe the photo above... it's old, with discoloured grouting in the bathroom, and the usual make-do-and-mend mastic liberally squirted about the place. TV is an ancient tube effort, and signal was somewhat iffy.
Paid for the Meal Deal as we usually do, although not sure it's that much of a deal. I think next time we'll just coose from the more extensive main menu. But staff in the Beefeater, despite being obviously rushed off their feet, did a marvelous job. Hats off to Sharon and Louise. Likewise, breakfast was fine, with Lizzie being friendly and attentive. We were down first thing, so everything was still fresh, but I can imagine guests having a lie in might come down to a less appealing breakfast as it's all help yourself, so anything left lying for long in the Bain Marie will inevitably suffer as a result.
So only 2 stars I'm afraid. And even that only because we had a nice meal with staff that went out of their way. The main point of a hotel is to get a good night's sleep. And this was an epic FAIL.
If weather is warm, ask for a fan. There is no A/C.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.
We hope to welcome you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.