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“Friday night in the 'Pool” 5 of 5 stars
Review of The Liner Hotel

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The Liner Hotel
3.0 of 5 Hotel   |   Lord Nelson Street | Liverpool, Liverpool L3 5QB, England (Central Liverpool)   |  
Hotel amenities
Ranked #19 of 99 Hotels in Liverpool
Certificate of Excellence 2014
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Friday night in the 'Pool”
5 of 5 stars Reviewed July 10, 2013

This is a good hotel - well worth the visit. The rooms are spacious and clean; staff were polite and friendly; the restaurant was reasonably priced and the food was good. It's ideal in that it's right next to Liverpool Lime street so very central - few minutes walk to the main sites. The one thing that didn't live up to expectation was that the wifi didn't reach up to the 5th floor where I was, but that, for me, was a minor issue. Lower floors are better served I think - I got a signal in the bar and in the first floor breakfast restaurant. Well worth a consideration!

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIVERPOOL1234567, Director of Sales at The Liner Hotel, responded to this review, July 15, 2013
Dear richgid,
Thank you for taking the time to comment and reflect on your recent stay with us. I am pleased to hear the hotel lived up to your expectations and you had an enjoyable stay.
We hope to welcome you back to the hotel in the near future.
Kind regards,
The Liner Hotels Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Essex
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2013

Stayed at the Liner for the nights of 6 & 7 July. As per all the reviews that have gone before mine, they are all true:) Check in was smooth, ladies on reception were very helpful & smiley! Our room was clean, bright & well decorated. Breakfast was of a high standard with plenty of choice. Service with a smile here too. Absolutely no complaints and would return again if we get the opportunity. Brilliant room rate with 20% off if paid with a visa card.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIVERPOOL1234567, Director of Sales at The Liner Hotel, responded to this review, July 10, 2013
Dear DiscerningEssex,
Thank you for your kind review. We are so pleased you enjoyed your stay with us and was pleased with the service we offered.
We hope to welcome you back in the near future.
Kind regards,
The Liner Hotels Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

This hotel was recommended to us by my partner's parents who loved their stay at The Liner. This is our second visit to The Liner this year. When we were there in March 2013, we got a free upgrade to Executive Suite which was fantastic. It was a big room with a corner leather sofa, kingsize bed and bathrobes and slippers. Unfortunately this time we went we weren't lucky enough to get the free upgrade but the double room that we had was on the sixth floor and we liked it. We found all staff very friendly and professional in their dealings with us. Check in was very swift. The room was clean and tidy. We loved the fact that the tea and coffee facilities were well stocked as was the shower gel etc. in the bathroom which was replaced during the three days that we spent here. The room was cleaned each day, even though we didn't leave the room until 2pm on one of the days. Breakfast was gorgeous (I now compare all hotel breakfasts to The Liner)! The location is excellent , just a short walk to the City Centre. The train station is about a minutes walk from the hotel. My only disappointment was ,although we were at the hotel during a heatwave, the bedroom was very stuffy and warm and we couldn't sleep at night. The hotel needs to invest in air-con for all the bedrooms, or at the very least supply a fan in all bedrooms!! We had to open the window all the time but this did not supply any air at all only the squaks of the seagulls all the time!!! Despite this, we loved both our stays at The Liner hotel and plan to come back in October :-)

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LIVERPOOL1234567, Director of Sales at The Liner Hotel, responded to this review, July 10, 2013
Dear Helen M,
Thank you for taking the time to write such lovely comments. I will make sure i share this review with our members of staff here.
We hope to welcome you back in the near future.
Kind regards,
The Liner Hotels Management Team
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Halifax, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

Stayed for 1 night for my daughters graduation. As before, the staff are welcoming, friendly and helpful. Nothing is too much trouble! Initially we were a little alarmed at being offered room 666, but didn't want to cause a fuss over a few numbers! The room on the 6th floor was clean & a decent size. It was very warm (Sun 7th July) but there was a very efficient fan provided which was absolute bliss. The hotel is a short stroll into the centre. The inclusive car parking is a big perk as parking in Liverpool can be v expensive & its great that your car can be left in the car park after you've checked out-giving you an extra full day of sightseeing/shopping etc in wonderful Liverpool. The buffet breakfast is wonderful & the hotel seems to offer great deals to attract customers. Would definitely stay again & highly recommend.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIVERPOOL1234567, Director of Sales at The Liner Hotel, responded to this review, July 10, 2013
Dear supercaz40,
Thank you for taking the time to reflect on your recent stay with us. We was pleased to read how you enjoyed your stay with us and your time in Liverpool.
We hope to welcome you back to the hotel in the near future.
Kind regards,
The Liner Hotels Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ruthin
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 7, 2013

Problems checking in as they could not find our booking. After we logged on using the hotels wifi we were able to show them the confirmation e-mail and after that everything was excellent. Free parking, helpful staff, clean and quiet room and a great breakfast; all in a great location

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIVERPOOL1234567, Director of Sales at The Liner Hotel, responded to this review, July 19, 2013
Dear smiley_jason,
Thank you very much for your review, we are delighted you enjoyed your stay. Feedback is very important to the hotel and we appreciate guest comments. Thank you again and we look forward to your return visit
Kind Regards,
The Liner Hotels Management team
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Derry, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 7, 2013

This is my second time visiting this hotel this year , a real Gud hotel an staff so friendly ,rooms so clean and a nice breakfast in the morning , had bar food again top quality an very reasonable, nex time I vist Liverpool I wil b back stayin here again

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIVERPOOL1234567, Director of Sales at The Liner Hotel, responded to this review, July 9, 2013
Dear Patrick M,
Thank you for your kind reveiw i am so pleased you enjoyed you recent stay.
We hope to welcome you back to the hotel in the near future.
Kind regards,
The Liner Hotels Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ballymena northern ireland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2013

stayed in this hotel for 2 nights.when we arrived were not disappointed.very clean,good sized rooms,excellent food and lovely breakfast included in room price.only about a 5minute walk to town centre so easily accessed on foot.will definitely stay here again when we go back.highly recommended.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LIVERPOOL1234567, Director of Sales at The Liner Hotel, responded to this review, July 8, 2013
Dear donna m,
Thank you so much for taking the time to comment and provide such positive feedback on The Liner Hotel. We pride ourselves on providing excellent customer service to our guests and I am pleased you were able to experience our high standards during your stay.
We do hope we have the opportunity to welcome you back again.
Kind regards,
The Liner Hotels Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Liner Hotel

Address: Lord Nelson Street | Liverpool, Liverpool L3 5QB, England
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Romantic Hotel in Liverpool
#15 Family Hotel in Liverpool
#26 Business Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Liner Hotel 3*
Number of rooms: 152
Official Description (provided by the hotel):
The Liner is quite simply a hotel like no other. Step inside and you will be transported back to the golden age of ocean travel, when only the highest standards of comfort, quality and service would suffice. From the brass portholes to the welcoming and dedicated crew, The Liner bears all the authentic hallmarks of the world's finest cruise ships. 152 Superbly appointed cabins on four decks await guests with a desire for something entirely out of the ordinary. ... more   less 
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Also Known As:
Gladstone Hotel Liverpool
Liner Hotel Liverpool
Liner Liverpool

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