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“Lovely Hotel.” 5 of 5 stars
Review of Campanile Liverpool

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Campanile Liverpool
3.0 of 5 Hotel   |   Chaloner Street | Queen's Dock, Liverpool L3 4AJ, England   |  
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Ranked #59 of 99 Hotels in Liverpool
Stoke
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Lovely Hotel.”
5 of 5 stars Reviewed March 27, 2013 via mobile

Stayed here for one night on the 13th March, for the Olly Murs concert, couldn't have stayed in a better hotel, great location, right next to the Echo Arena & Liverpool One, rooms were immaculate, breakfast was lovely & the staff were very friendly, left 2 posters in reception by mistake and was already in the train station before I realised, had a phonecall from the lady on reception to tell me she was going to post them to me, came boxed properly and really secure. only problem was the lack of plug sockets, that's all. will definately stay again next time I'm in Liverpool! Also met the Loveable Rogues after the concert who were also staying at the Campanile which was an added bonus!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Derby, UK
Top Contributor
112 reviews 112 reviews
75 hotel reviews
Reviews in 69 cities Reviews in 69 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed March 26, 2013

Easy to find, free car parking on site, great service from all the staff, dinner and breakfast both very good. Rooms are clean and comfortable. Reasonable price.
Easy access to city centre, Anglican Cathedral, Albert Dock, Cains Brewery and routes out of the city

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence W, General Manager at Campanile Liverpool, responded to this review, March 27, 2013
Thank you for you pleasent words. Good to hear you had chance to see some the attractions our city has to offer and hopefully will be welcoming you back soon.

Kind regards
L.Whittle
General Manager
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Lancashire, England
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed March 25, 2013

I might as well start with the positives:
1.Good location.
2.Free parking
3.Good view if you get a Dock side room.
4.Incredibly friendly and helpful Reception Staff.
Now the not so positives:
1.Room is basic (which I would expect for the price), but the room and hotel is also incredibly tired and drab. There were no additional towels in the room and no iron. There also weren’t enough sockets in the room for plugging in your own hairdryer etc.
2.Noise – I’ve spent many weekends away in other city centre hotels before, but have never experienced noise even close to this anywhere else. In fact, this has to go down as one of the worse night’s sleep I’ve ever had, being woken up by slamming doors and drunken babble numerous times through to 6am!!
3.Food is pretty crummy if I’m honest. The continental selection was poor compared even to other budget hotels, and the cooked breakfast (although adequately cooked) contained the addition of four thick black hairs (two a piece, so neither of us felt left out I guess)!
I wouldn’t want to stay again even if someone else was paying. The Reception staff are amazing, but are flogging a dead horse unfortunately!

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence W, General Manager at Campanile Liverpool, responded to this review, March 27, 2013
Firstly I would like to thank you for taking time to write a few words regarding your stay with us. Unfortunatly not all what we would like read. I'm very sorry to hear you had a disrupted nights sleep during your stay. Our security are trained to respond to any noise complaints within 5 minutes of them being reported. Although we do everything in our power to control noise levels sometimes these issues do arrise. We also do provide irons and extra towels on request and we will look at making this facilities more visable our guests in the future. Hopefully your experiences have not put you off using Camapnile Liverpool again and giving us the opportunity to show you these problems are not the norm while staying with us. If you would like to discuss you experiences with us further please contact me on 0151 7098104.

Kind regards
L.Whittle
General Manager
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Kelsall, England, United Kingdom
Top Contributor
55 reviews 55 reviews
3 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 22, 2013

Stayed one night in order to attend a Classical Spectacular concert at the Echo Arena. Friendly reception and staff very helpful. The hotel is a basic budget hotel but was clean and comfortable. Despite a Hen Party staying and also a group of young men there was no noise and we had a good night's sleep, bed was comfortable. The bar closes quite early and had just closed when we got back from the concert, however the extremely helpful staff got us a drink and said we could pay for it in the morning as the till had been cashed up.
The only negatives were that the toilet seat in our room needs to be replaced and they do not supply glasses/tumblers in the bathrooms. Take a couple of plastic glasses with you and some extra tea/coffee.
Breakfast was excellent, we upgraded for £2.75 each to a full English.
All in all quite good value and an easy walk to the Albert Dock. If you are attending an event there it is essential to book a table for dinner priior to the concert as we found all restaurants were fully booked.

Room Tip: Ask for a riverside room there will be less traffic noise.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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uk
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 22, 2013

Just back after a two night St Patrick's Break this hotel is only budget! its value for money as your right on the dock road and some rooms do have a great Mersey River View you would pay at least £100 per night for this view if you booked a hotel down the road, its handy for the city about a 10 minute walk we got a taxi ( free call from hotel phone ) into the city including a tip £5.
rooms our in there own building which is really odd, you have a security card to access the hotel rooms after dark but think this should be 24 hour as the main door is left open all day and anyone can have access to the rooms many of the doors left wide open when staff our busy cleaning them? the walls our paper thin!! you can hear everything that's going on next door and i mean everything!! they have this odd little wall heater with a warning sign on it, but if you have kids with you i wont turn it on as the metal gets really hot!! the shower above the bath is really good, we didn't eat in the place as so many great and cheaper places to eat within the city try Lime Kiln Seel St its a Lloyd s bar staff are great really friendly food is great and the beer nice and cold.
we had a disabled room on the ground floor as this hotel has no lift, we had room number ( 1 ) its the first room on the ground floor, not big and if your in a wheel chair its a little tight, bathroom is good lots of space and grab rails even the shaver point is low level be it set right next to the loo ? the toilet seat was loose ? car parking is free which is a bonus for the city centre, overall you pay for what you get? its value for money but dont think we would stay again over the weekend as they get lots of group bookings hens stags, last weekend lots of guest staying over for St PATRICKS DAY and we were still up at 6.30am on Monday morning due to a gang of Irish lads fighting in the next room from when they came in at 4am, its not the hotels fault but no reception after 11pm and no security if there had been security on duty they should have sorted things out which they didn't thank goodness they checked out that day so we had a good nights sleep the next night.help review helps you, if your looking for a cheap hotel in great location and you don't mind the hassle of noise etc then its value

Room Tip: ask for a ground floor room as no lift, and ask for a river view
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence W, General Manager at Campanile Liverpool, responded to this review, March 25, 2013
Firstly thank you giving us feedback regarding your recent stay here at Campanile Liverpool. It's fantastic we could provide the majority of services needed during your stay. Unfortunatly I am disappointed to hear you had problems with noise. We have security throughout the evenings which should have reacted much quicker with any noise issues. Usually our security solve these problems within 5 minutes of these being reported. St Patricks weekend is a massive event within the city, however we rarely experience any issues. Hopefully the positives will out weigh any negatives and will be welcoming you back again soon.

Kind regards
L.Whittle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

This hotel offers excellent value for money, with easy access to the heart of Liverpool.
The staff in this hotel are why we returned to this hotel.
Nothing is too much trouble and they are so welcoming.
Other more expensive hotels should learn by the example set by the staff at Campanile.

Highly recommended for a great value, enjoyable,delightful stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence W, General Manager at Campanile Liverpool, responded to this review, March 25, 2013
Thank you for such a nice review. I will pass on your gratitude to our whole team and hopefully look forward to welcoming you again soon.

Kindest regards,
L.Whittle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Northern Ireland, United Kingdom
1 review
4 of 5 stars Reviewed March 18, 2013

Recently returned from Liverpool with a party of 13 friends. We wanted somewhere basic clean and close to the city centre, the hotel was exactly as it says on the tin. I would like to thank Iain for all his help and i would recommend this hotel to anyone looking for budget accomodation.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence W, General Manager at Campanile Liverpool, responded to this review, March 25, 2013
Thank you very much for taking your time to write such nice comments.

Kind regards,
L.Whittle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Campanile Liverpool

Address: Chaloner Street | Queen's Dock, Liverpool L3 4AJ, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #59 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Campanile Liverpool 3*
Number of rooms: 100
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Also Known As:
Campanile Liverpool Hotel Liverpool
Liverpool Campanile Hotel

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