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“Stag Weekend” 4 of 5 stars
Review of Liverpool Marriott Hotel City Centre

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Liverpool Marriott Hotel City Centre
4.0 of 5 Hotel   |   1 Queen Square, Liverpool L1 1RH, England (Central Liverpool)   |  
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Ranked #45 of 99 Hotels in Liverpool
High Wycombe, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Stag Weekend”
4 of 5 stars Reviewed March 17, 2014

Just come back from Liverpool a stag weekend no less, and a cracking time it was, Marriot Hotel was excellent, from front desk to room service. All the staff was very helpful and polite.Perfectly placed making all attractions easy to get to via walking

Room Tip: Glad to see some hotels offer smoking rooms
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 15, 2014 via mobile

The hotel has seen better times, however it adheres to the Marriott standards, service etc. is ok., the location is fairly good as it is close to the center so a good opportunity to explore city life. Breakfast does not surprise, typical English which is what is expected and what it delivers. Checkin and checkout times ok.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mathew f, Director of Operations at Liverpool Marriott Hotel City Centre, responded to this review, March 18, 2014
TravellersHH-NSW,

Thank you for taking the time to review your recent stay with us at the Liverpool Marriott Hotel City Centre.

I am sorry to hear you feel the hotel has seen better days, but I am glad you found our hotel to be of Marriott service standard and the location good.

I do hope our team can assist you with exploring our exciting city further in future visits.

Mathew
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stoke on trent
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 11, 2014

Stayed for one night at weekend
Reception staffed by locals as was concierge ...added benefit !
Quick check in
5 the floor double room
Tea coffee facilities ( no bottles of water )
Hairdryer iron out of order trouser press
Good cleanliness
Nice seating area and was surprisingly quiet for central location
Good bathroom with deep bath and shower great hot water .
Good toiletries
Use of pool and hymn which I didn't check out
Added benefit of 12 pm check out on a Sunday
Can not review breakfast as didn't book it ...it was 15 pph.
Bar was simple and nice .
Great location in middle of shopping district train station opposite and 15 min stroll to docks

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 9, 2014

On arrival after stressful day. Staff were lovely on desk. Looked after us. Hotel room was fantastic the view was amazing of the Liverpool sky line. Beds most comfy as usual with a marriott.
Immaculate, food delicious. All breakfast staff lovely too.
5 star from us. Can't wait to come back!!

Stayed March 2014, traveled as a couple
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mathew f, Director of Operations at Liverpool Marriott Hotel City Centre, responded to this review, March 11, 2014
Dear Mysteryshopper2013

Thank you for posting your review of the service you recieved while staying with us at the Liverpool Marriott Hotel City Centre.

I am glad you enjoyed your stay with us and you were able to appreciate the city. We do pride ourselves on the service we offer and I very much look forward to welcoming you back to our hotel so you can see even more of what Liverpool has to offer.

Thank you again for taking the time to post your positive comments.

Mathew
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 5, 2014 via mobile

The hotel is fine and good location, but I cannot understand why they are charging £15 per day or £6 per hour for wifi access. Am staying for work and this makes it absolutely impossible. This is ridiculously out of date of them. Would certainly not recommend this hotel if you are on a work visit, or even if you just use the internet in general.

  • Stayed March 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mathew f, Director of Operations at Liverpool Marriott Hotel City Centre, responded to this review, March 8, 2014
Dear Sjham81,

Thank you for reviewing our say with us at the Liverpool Marriot Hotel City Centre and your comments regarding the price of our internet.

I appreciate that we do charge for our 100% secure internet in our rooms and is an area for us to look into. In the mean time I am pleased to advise we do offer complimentary wireless internet in our public spaces and also in our bedrooms to our Elite Marriott Rewards Members.

I do welcome your comments and hope to welcome you back to the hotel in the future.
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Swansea, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 4, 2014

we stayed here recently and spent a lot thinking it would all be worth it,,,no it wasn't it was not a good stay ,,the car park next to the hotel is to all intents and purposes part of the hotel,,that is till you complain about it then the management of the hotel do a king herrod and wash there hands of it,,,its expensive and not discounted at all,,,wi-fi,,,very expensive £14 a night!!! its £3 in the premiere inn chain and free in the Adelphi and the adagio apartments,,the rooms are big and good fair play but in ours the trouser press fell apart ,,the shower was not fixed right in the bathroom and kept moving when we were showering,, and the tv is so fiddly trying to get a menu up on it would tact any sil.icon valley it expert,,and to top it up I found a open condom on the floor of the bathroom,,when I complained in an email to the hotel the management passed me from pillar tpo post but basically just apologised end of,,,nothing offered off next stay just a weak sorry,,,in all fairness this was our stay not yours but I personally shudder every time I pass it in Liverpool now,,its ashame as I wanted only the best for my wife that weekend they totally ruined it,,,,,im willing to let the management contact me or confront me about my review I have nothing to hide

Room Tip: try the adagio or the Adelphi cheaper and better
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athlone
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 4, 2014

Having stayed at the Marriott Hotel Liverpool on a regular basis (4 times per year) over the past 6 years I can honestly say that it is a very well run hotel. Service from the staff is excellent, very friendly and professional - no request is too much trouble.

Location of the hotel is perfect for those who want to take advantage of Liverpool city centre. Liverpool ONE and Church Street are within walking distance. Liverpool nightlife is within walking distance and the main football stadiums are a bus ride (Queens Square bus station is outside the hotel), train ride (Lime St is within 5 mins walking distance) or cab ride (5 mins, fare is approx £5) away.

Pool facilities are reasonable but the gym is very "compact". Breakfast is served each morning in Oliviers restaurant and a decent selection is on offer, from cereals and fruit to sausage, bacon and eggs. The staff in the restaurant are extremely helpful.

My only negative comment about the hotel is that some of the rooms are starting to look a little dated (hotel was built in the late 1990s). However, from talking with the hotel manager it seems that there is a modernisation programme planned for the hotel which will be phased to take place over the coming months and years. In the meantime we look forward to our next visit to the Liverpool region and staying in the Marriott Hotel Liverpool.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Liverpool Marriott Hotel City Centre

Address: 1 Queen Square, Liverpool L1 1RH, England
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Liverpool
#29 Business Hotel in Liverpool
#32 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Liverpool Marriott Hotel City Centre 4*
Number of rooms: 146
Official Description (provided by the hotel):
Famous for sports, entertainment and Beatlemania, Liverpool is a cultural centre with more museums and galleries than any city outside London. The Liverpool Marriott Hotel offers a fantastic location, set within the art and cultural district overlooking vibrant Queen Square. Beautifully decorated, our bedrooms offer air cooling system and luxurious bedding with cotton-rich linens and fluffier pillows. After a day of museum hopping or shopping, enjoy a swim in our indoor pool or in Urban Peace Health and Beauty and choose from one of our fantastic treatments. ... more   less 
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Also Known As:
Marriott Liverpool
Liverpool Marriott

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