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“Great hotel” 5 of 5 stars
Review of Thistle Liverpool City Centre, Atlantic Tower

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Thistle Liverpool City Centre, Atlantic Tower
4.0 of 5 Hotel   |   Chapel Street, Liverpool L3 9RE, England (Central Liverpool)   |  
Hotel amenities
Ranked #44 of 100 hotels in Liverpool
Western Ireland, Ireland
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Great hotel”
5 of 5 stars Reviewed January 12, 2013 via mobile

Stayed here for three nights in rooms 314 and 315. Can not fault hotel in anyway possible. Staff are so friendly and food is top class. Our rooms were very nice I think they were executive doubles. We will definitely be back to this hotel, it is very central you can walk to centre in couple of minutes.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABR1, General Manager at Thistle Liverpool City Centre, Atlantic Tower, responded to this review, January 14, 2013
Thanks for your very kind review, and the full marks are much appreciated.
I am particularly encouraged that you found the staff to be so friendly and helpful.
In my view that’s what makes the difference, and I know they will be pleased to read your comments too!
Many thanks again and hope to see you back at the hotel in the near future.
With best regards,

Alistair Risk
General Manager
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949 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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English first
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 12, 2013

This hotel is across the road from the "three graces". Good location on outskirts of town, within walking distance / to main shopping centre, bars and restaurants and close to Albert Dock area. Good for an overnight stay. Comfortable, clean rooms, although did not have the wow factor and in my opinion other hotels, like Malmaison are better and comparitively priced.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABR1, General Manager at Thistle Liverpool City Centre, Atlantic Tower, responded to this review, January 14, 2013
Dear Sjh22,

Thanks for your review, and pleased that overall you had a good stay.
In terms of Wow factor, I am pleased to advise that we are about to embark on a significant refurbishment of our Vista Restaurant and Bar, as well as an upgrade to the Vu Bar, which should all be completed by the end of March 2012.
Our aim is to bring our public areas into line with our bedroom stock, which is already strong and is also currently undergoing refurbishment of the final floor.
Hope next time you come to town you will take the opportunity to see the difference.
Thanks again for your feedback,

Alistair Risk
General Manager
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steveo83
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

We Stayed here at the Atlantic hotel on new years eve and found it great! But what i will say before we start is that we got a great deal on lateroom.com we booked a week prior and paid a total of £68 inc 2 breakfast for a standard double. To do this through the hotels own website it would be over £160. So make sure you shop around, i wouldn't have paid their prices.

But because we got it so cheap it was fantastic value and loved it there. We arrived at 2pm checked in and went up to our room. It was quite small but very acceptable for a short stay. We found it very clean with tea and coffee making facilities, large tv with free view, decent beds with good quality bedding and a nice view of the Liver building and the river. Bathroom again very clean with large towels just how you would expect in a 4* hotel good sized bath and powerful shower.

We ate twice at the hotel on our stay, once before we went out, we had pizza in the bar it was quite dear at £12.95 but is was of a good pizzeria quality so we didn't mind, it was very good actually. Drinks are pricey though i think it worked out at about £9 for a Archers and lemonade and a bottle of Corona, but we wernt stopping anyway.
The second time was at breakfast which they held slightly later for new years morning which i did appreciate 9-12 instead of 8-10. Very good selection for cereal, fresh fruit and juices. Hot section, is full English all of this is buffet style, and delicious, tea and coffee is served by the waitress but there's no limit.

All in all a very good stay and well within walking distance the nicer bars and restaurants in town, Echo arena, Albert dock, Mathew Street and Liverpool one also. We definitely would stay again if we could get a similar price, even up to £120 it would have been worth it in my opinion.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABR1, General Manager at Thistle Liverpool City Centre, Atlantic Tower, responded to this review, January 11, 2013
Dear steveo83,

Thank you for your kind review, and its great to get the new year off to a good start with a five star rating!
I am pleased that you managed to get a good deal on line, though we do have parity with the Online Travel agencies so you sould have been able to access that rate through our own website. There may have been some promotional rates available which were not immediately visable on the front page.
I am delighted that you will be coming our way next time you are in Liverpool. When that happens, do look me up and I will be pleased to afford you my personal attention.
With best regards,

Alistair Risk
General Manager
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Isle of Man, British Isles
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 26, 2012

I stayed her on the 13th and 14th of October 2012.In essence it was just for two nights and provided very comfortable accommodation whilst I was in the City competing in the Liverpool marathon. The hotel was built in 1972 and had it’s last major renovation in 2007. It still looks clean and tidy though the décor in the lobby could be changed to lighten things up a bit.
The lobby is given over to a reception area to the left as you enter the hotel with a lounge area and open plan bar to the right.

There are elevators to all the guest floors and these are speedy and comfortable. The main bar is on the first floor and offers views out over the city and the river.

The rooms are modern, clean and comfortable with all the usual facilities – tea\coffee, TV, wardrobe space, Ironing board, etc. Each room has it’s own air con unit thus allowing reasonably good control over the temperature, etc in the room. Unfortunately the air con in my room wasn’t working but given I was only making a short stay it didn’t really matter. On another occasion I’d have telephoned the maintenance guy! The rooms are serviced every day and nothing seems to be too much trouble for the maids. Extra towels,etc.

The hotel is in a good location – close to the Pier Head, Albert Dock , Mersey Ferries, and Museums. It’s also in a good position for easy access to the City, historical buildings and city centre shops. Oh and regional and mainline trains. Point to note – getting across the ‘Dock Road’ is a major exercise. Use the pedestrian crossings – don’t be tempted to ‘wing it’ and cross quickly somewhere. Not sure if there’s supposed to be a speed limit on this road but it’s a race track!

All in all this seems like a good hotel – which I would certainly consider if I was in Liverpool again – even though my room wasn’t ready when I arrived and I had to have a moan. Don’t let that out you off though – this place is OK.

Room Tip: I always choose a room away from reception and the bars - for obvious reasons. Lifts to all floors a...
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  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABR1, General Manager at Thistle Liverpool City Centre, Atlantic Tower, responded to this review, December 31, 2012
Dear hooglemeister,

Thank you for taking the time to post such a detailed review.
I am pleased that overall your experience was a positive one, and look forward to welcoming you back to the hotel in the near future.
I did the marathon too this year, so hopefully it will be on again in 2013, and in the meantime there is the half marathon in March!
Perhaps we will see you then!
With best regards,

Alistair Risk
General Manager
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Dublin, Ireland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2012

Went over to Liverpool for a long weekend away with my other half and I'd heard reviews of the views the hotel had so made sure to request a room with a good view when booking. When we got into the room I was absolutely astounded by the views. Brilliant room, albeit a tad on the small side. Very clean, lovely big bed, excellent facilities and the view really just made it. Apart from the miserable weather this weekend we really loved our stay. Will definitely be back.
Also the young girl on reception when we checked in on Friday night couldn't have been more friendly and welcoming. A credit to the hotel.

Room Tip: Ask specifically for a room with a view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABR1, General Manager at Thistle Liverpool City Centre, Atlantic Tower, responded to this review, December 31, 2012
Dear lola_star2,

Thank you so much for your very favourable review. My team and I are greatly encouraged by your comments.
Hope to see you back again soon,

Best regards,

Alistair Risk
General Manager
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Downpatrick, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 22, 2012

We stayed in the liverpool tower on our way to Lisbon it was a very nice hotel food was very good the panoramic views over liverpool from our room were spectacular .would go back again liver pool was a great place loads to see and do

Room Tip: front rooms
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABR1, General Manager at Thistle Liverpool City Centre, Atlantic Tower, responded to this review, December 31, 2012
Dear downman1948,

Thanks for your kind review which was short but sweet!
Delighted you enjoyed the hotel, and I agree that Liverpool is a great City and well worth a visit!
Hope to welcome you back to the hotel in the near future.
Best regards,

Alistair Risk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 19, 2012

I have stayed here a number of times on business and have always had a pleasant stay.
Reception has always been neat and efficient (though perhaps more businesslike than friendly and welcoming).
Parking is a little awkward. If you arrive late, then you can park in the multistorey next-door out the back, but because there is no direct connection to the foyer, you will have to lug your heavy bags around 3 sides of the city block. Or you can take a chance by leaving your car in one of the nearby 'waste site open air' car parks overnight (after carefully removing your laptop and all valuables) - but be aware that their charging regime starts very early in the morning and if you are late you could end up with a ticket.
Location is otherwise OK and its only a skip and a jump to the Albert Dock.
The real knock-out is the view if you get the right room. Ones that overlook the floodlit church next door and the floodlit Liver Building are SPECTACULAR.
Rooms can be very oddly shaped (triangular) and this means that they can seem a little small and cramped.
Otherwise the rooms are clean and perfectly servicable throughout -no complaints there.
If you want to mix with the locals, there is a very friendly pub just across the street where the staff and locals are very happy to tell you about why they love their city.
Would I use this hotel again? I do- regularly.

Room Tip: A room with a view of the floodlit church and Liver Building will take your breath away!
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABR1, General Manager at Thistle Liverpool City Centre, Atlantic Tower, responded to this review, December 31, 2012
Dear Ravenser,

Thanks for taking the time to post your review; I am pleased that you are a regular stayer! I guess we are somewhat unique in our set up here at the Atlantic Tower, so I will take the "Slightly eccentric" as a positive!
Look forward to seeing you again soon in .2013, when we celebrate our 40th Anniversary with a floor of refurbishment and an upgrade to our restaurant and bar areas.!
Best regards,

Alistair Risk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Liverpool City Centre, Atlantic Tower

Address: Chapel Street, Liverpool L3 9RE, England
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Liverpool
#31 Business Hotel in Liverpool
#36 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Liverpool City Centre, Atlantic Tower 4*
Official Description (provided by the hotel):
Following significant recent refurbishment, the hotel is looking fantastic. Amazing views across the River Mersey and the City of Liverpool. Enjoy a drink in our new Vu Bar and Terrace or visit the Vista Restaurant and Bar for a mouth-watering dinner. We offer 24 hour room service and car parking is available in our own car park or at the NCP next door. Free High speed WIFI is also available throughout the hotel. ... more   less 
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Also Known As:
Atlantic Tower, Liverpool Hotel Liverpool
Atlantic Hotel By Thistle Liverpool
Thistle Hotel Liverpool
Thistle Liverpool

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