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“Review” 5 of 5 stars
Review of Holiday Inn Liverpool City Centre

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Holiday Inn Liverpool City Centre
3.0 of 5 Hotel   |   Lime St, Liverpool L1 1NQ, England (Central Liverpool)   |  
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Ranked #34 of 99 Hotels in Liverpool
Blackwood, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Review”
5 of 5 stars Reviewed January 6, 2013

In January 2013 I stayed in the Holiday Inn with my parents for a Christmas shopping treat in Liverpool, we stayed at the Holiday Inn because it was convient for the shops and was right opposite the train station. The hotel was ideally situated with easy access to shops, train station and the Albert Dock. On arrival at the Hotel, the reception staff went out of their way to make sure we were welcomed and even the Manager came downstairs to greet us and make sure our train journey went well. The room was on floor 5 and was comfortable, clean and warm with views over the city center. There was an excellent choice of Breakfast with very friendly helpful Staff offering us drinks and a choice of additional items (breakfast dishes) that the Chief was prepared to cook. Very happy with my stay and would defiantly choose this Hotel again, as the room was very comfortable and the staff very helpful.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, Operations Manager at Holiday Inn Liverpool City Centre, responded to this review, January 12, 2013
Dear Sophie,

Thank you so much for taking the time to post your review of the Holiday Inn Liverpool City Centre. I'm thrilled to see you had such a pleasant visit to the hotel.

As always, I have shared your comments with our hotel team as they get great satisfaction from hearing of yet another happy guest.

We hope to welcome you back to the hotel in the near future.

kind regards

Simon
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752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
Dumfries, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 5, 2013

Had a two night stay in mid December for xmas shopping (approx. £140) - room was clean and comfortable (basic) and location of hotel was excellent for walking to main area of shops and eating out in the evening. The hotel is right across from Lime Street Train Station. Parking was cheap and ideal too. Staff were all very pleasant and helpful too. We didn't eat in the hotel so can't comment on quality of food. This is our second stay at this hotel and we find it ideal for our requirements (shopping, and dining out in Liverpool).

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, Operations Manager at Holiday Inn Liverpool City Centre, responded to this review, January 12, 2013
Dear 'mandsSheffield',

Thank you for taking the time to review your experiences of the hotel. I'm very sorry to see that we did not meet your expectation in regards to the meal or bar staffing levels. Feedback of this nature is extremely valued at the hotel as we strive to improve our standards for future events. I will, in the coming week spend time with our team adapt and improve our offering for the future.

I am glad however to see that you found both the location of the hotel and the cleanliness of the rooms to be excellent.

We hope that you would still consider the hotel for your future accommodation needs when visiting the city.

kind regards

Simon
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sheffield
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 4, 2013

Stayed for new years eve, not enough staff on bar, evening meal was like eating school dinners. Plus side the rooms are nice and excellent location opposite the railway station and within walking distance to city centre

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Liverpool City Centre, responded to this review, August 1, 2013
Dear mandsSheffield,

Thank you so much for your candid review of our hotel and for staying with us on New Year's eve. I am truly sorry to hear that the food served during your travel did not live up to your expectations. I appreciate you bringing this matter to our attention as this will definitely be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
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wiltshire
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 3, 2013

The location of this hotel is the only good thing about it. Right opposite Lime Street train station and very easy access to shops, restaurants and bars. That's as far as good things go I'm afraid. The staff were mostly pleasant and chatty although some could have been a bit more professional. The room had a slight musty smell to it and the towels were a lighter shade of grey. The soap holder was hanging off the wall and the shower curtain was a little tatty.

The bed was uncomfortable as we're the pillows. You could actually feel the springs through the mattress.

The bar area has no atmosphere and the soft chairs were badly worn on the arms. Breakfast was mediocre, albeit the full English was on offer, the quality of the produce wasn't great. However, the waitresses here were lovely and offered fresh tea and coffee.

Even though the location is great I definitely will not be visiting this establishment again.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, Operations Manager at Holiday Inn Liverpool City Centre, responded to this review, January 12, 2013
Dear 'WiltshireScots',

Thank you for taking the time to review your experience of the hotel during your visit to Liverpool. I am extremely sorry to see that we did not meet your expectations and that you did not have the stay you were hoping for.

I will investigate these comments with our team to make the necessary improvements where possible.

I am however glad to see that you found our team on the most part friendly.

I do hope you would consider using the hotel in the future where we can demonstrate the improvements that have been made.

Kind regards


Simon
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Redcar, England, United Kingdom
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

We didn't spend a night here we had comedy tickets booked in the function room with a 3course meal. The comedy club which was called hot water comedy club were fantastic! Really worth going to. Loved our NYE here. Food was average but still nice and worth the price we paid as was only £38 for 3course and show!

Stayed December 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, Operations Manager at Holiday Inn Liverpool City Centre, responded to this review, January 3, 2013
Dear 'Danielle N',

Thank you for taking the time to post your review of our New Years Eve comedy club night.

I'm glad to see that you had such a great time and you would recommend it to others.

We have events comedy and tribute events throughout the year which we believe are equally sensibly priced and always a great way to spend an evening. You can follow us on Facebook or Twitter for regular updates of upcoming events and offers.

We hope to see you again in the future.

Kind regards

Simon
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London, United Kingdom
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 31, 2012

staying at HI is usually very nice, the rooms here are comfortable, spacious, clean, great shower. The service always very good and the breakfast buffet awesome. The hotel is ideally situated near Lime Street railway station in the town. Taxis are cheap to all the drinking areas and you can walk to Anfield (40 mins) or a taxi was £8, or theres buses. Parking in the next door shopping centre was £10 for just over 24 hrs

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, Opearations Manager at Holiday Inn Liverpool City Centre, responded to this review, January 3, 2013
Dear 'Dave R',

Thank you for taking the time to review your experiences from the Holiday Inn Liverpool City Centre.

I'm glad to see that you are a repeat guest to the hotel and that you would recommend us to others.

We do take all levels of customer feedback very seriously within the hotel and nothing pleases us more than to see yet another great review.

We hope to welcome you back to the hotel in the near future.

Kind regards

Simon
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Uk
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 30, 2012

We found the room small and musty smelling, we spoke to reception as we thought that the room we had might have been a smoking room but were advised that it definitely wasn't and all rooms were the same. The bar was dead, only saw maximum 3 people in there and the ladies toilets at the bar were shabby with either no lock or broken locks on the doors. Best thing about the hotel is the location but will not stay there again. The staff were friendly though so this review is not a reflection on them.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, Operations Manager at Holiday Inn Liverpool City Centre, responded to this review, January 3, 2013
Dear 'N R',

Thank you for taking the time to post your experiences from your recent visit to the hotel.

I'm sorry to see that we did not meet you expectations during your stay.

We do take all customer feedback extremely seriously and I will spend time with my team to review your comments and see if any lessons can be learnt to improve the hotel for future guests.

On a more positive note, it’s great to see that you enjoyed both our location and the friendliness of our team.

I do hope that you would consider us for your future accommodation requirements should you return to the City.

kind regards

Simon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Liverpool City Centre

Address: Lime St, Liverpool L1 1NQ, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#27 Family Hotel in Liverpool
#28 Romantic Hotel in Liverpool
#30 Business Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Liverpool City Centre 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Holiday Inn Liverpool City Centre is located in the heart of city, directly opposite Liverpool Lime Street train station and 8 miles from Liverpool John Lennon Airport. The hotel has excellent access to both premier football teams, Liverpool FC at Anfield and Everton FC at Goodison and to Aintree, home of The Grand National. There is no better base from which to explore the numerous theatres, bars and restaurants within this vibrant city. All 139 guest bedrooms are fully air-conditioned, have High Speed Internet access and views of the city and its fabulous architecture. The public areas provide free Wi-Fi. The hotel hosts both business and social gatherings with 7 flexible function rooms that can accommodate up to 400 delegates. The Arena & Convention Centre Liverpool is just over 1 mile from the hotel and is easily walkable, as is the fabulous Liverpool ONE, the newly opened shopping quarter. For guests looking to relax after a busy day, the Holiday Inn Liverpool City Centre offers a selection of menu options in the Lime Lounge Restaurant & Bar with fabulous views over St George s Hall and Plateau. As an added bonus all Kids Stay & Eat Free with their parents. Discounted pay car parking is available to our guests at the adjacent Euro Car Park. ... more   less 
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Also Known As:
Holiday Inn Liverpool City Centre Hotel Liverpool
Liverpool Holiday Inn

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