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“Good location , good food” 4 of 5 stars
Review of Crowne Plaza Liverpool City Centre

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Crowne Plaza Liverpool City Centre
4.0 of 5 Hotel   |   St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England   |  
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Ranked #24 of 99 Hotels in Liverpool
London, United Kingdom
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
“Good location , good food”
4 of 5 stars Reviewed October 29, 2013 via mobile

Last minute booking as it was one of the only hotels that had rooms available .
Booking procedure was easy- made over the phone via central reservations .
Good central location, and parking outside the hotel ( you have to pay for parking separately , which considering the price of the rooms per night, is not so good)
Accommodating bar staff, and the lounge area was very nice. Food was good.
Nice room, however mini bar was empty- again, based on the price of the room per night is not so good)
If I'm honest I wasn't too impressed that the sheets on my queen bed did not fit the bed properly, that being said I had a good nights sleep.
Breakfast was as you would expect from this kind of hotel.
Short stay but a welcome break. Perhaps a little overpriced at £165 a night , however I would stay again as the location is very good.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2013
Dear Guest,

Thank you for your feedback for your recent stay at our hotel.

We greatly appreciate your feedback as this allows us to improve on our guest satisfaction and I hope that you will consider us again on your next travel.

Regarding your comments about the bed sheets I have spoken to our Housekeeping team and they send their apologies to you, and will make changes to this.

Glad you were happy with our food in the bar area.

Thank you again.

Kind Regards

Michelle Cliffe
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,316 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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English first
Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

I checked in to this plaza in the early hours of the morning. The friendly helpful reception staff could see I was a little tired and I received a perfect "express" check in covering only important information.
I then went to a comfortable silent room and slept soundly, until my alarm. The room provided all the facilities I would expect of a hotel of this standard and I sailed through a seamless check out process.
A stress free stay in the city.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2013
Hi Abi,

Thank you for taking the time to write such a positive review on our hotel.

We are so glad you had such a good sleep, until your alarm!

Hopefully we will see you again at Crowne Plaza Liverpool

Kind Regards

Michelle Cliffe
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
97 reviews 97 reviews
22 hotel reviews
Reviews in 39 cities Reviews in 39 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 24, 2013

On the water, with easy access to museums, local transportation, ferry across Mersey, the hotel is an oasis from shopping areas. We used local transport, and when arriving by train, you do not need to pay subway fare. (same for departure). Enjoy a good sized pool, Staff are very professional & helpful.

Room Tip: Ask for a room away from elevators, and overlooking river
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2013
Dear Guest,

Thank you for your feedback.

We are glad that you enjoyed your stay and the facilities at the hotel.

Also that you enjoyed your time in Liverpool.

Hope to see you again at Crowne Plaza Liverpool

Kind Regards

Michelle Cliffe
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 23, 2013

Booked direct through ihg site.Paid what i would describe as a premium rate for a 2 night stay in 2 bed room for two adults and a 10 year old.after reading other reviews i had made an executive choice for this hotel as reading between reviews overall they apeared good.firstly they charge 10pounds a night car parking which to be fair should have been validated for guests as other crowne plaza hotels seem to do.The check in was prompt and efficient.On arriving at the room on the second floor we found the following issues-the room had not been cleaned properly as a chocolate wrapper and childs sock and toy were found.it was obvious that the maids had just been in as they were cleaning the other rooms on the floor when we arrived after which was well after 2pm.Also the was only one bottle of complimentary water-which had been opened,glasses were dirty,tv remote was covered in chocolate.i know it is afamily room but a bit of attention to detail was needed.The beds were terrible-firstly both had poor matresses and one had colapsed on the edge which made it lop sided.
Breakfast is an other issue -the seating plan in the restaurant is awfull with the tables being very close together.breakfast choice was ok but it did take 10 minutes for me to get a fried egg.We also used the pool twice which was ok but there were drainage grills around the pool floor missing which is a health and safety issue.
All these issues found were not discussed with the hotel at any time as i pointed out all in my comment card on departure.I believe in honest reviews and await a reply from ihg if my commet card ever reaches them!

Room Tip: rooms at front of hotel overlook health club and liver building.
See more room tips
  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, November 7, 2013
Dear JamesR1971,

Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced during your stay. Rest assured that the issues you have raised about the cleanliness of the room has been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction and I hope that you will consider us again on your next travel.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 22, 2013

This is a really well run hotel in a great location. It is within a walking distance of the main train station, with docks and all major attractions nearby. Staying for three night I did not have to use any public transport or taxis at all.

The rooms are clean and well sound proof. There is a fantastic swimming pool with warm water (in case you consider staying in Novotel where the pool is much smaller and the water is freezing cold).

Staff are very pleasant to deal with. The gray/white haired concierge was an absolute delight to talk to - very helpful, knowledgeable and clearly passionate about his job.

Based on my family's experience I would have absolutely no hesitation to recommend this hotel for a family weekend - cannot comment on a business traveler's perspective as I had no need to use a business center, wifi or any other facilities.

Stayed February 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2013
Dear Guest,

Thank you so much for taking the time to write this lovely review!

We are all so happy you enjoyed your stay with us.

Also that you enjoyed our amazing city.

We hope if you return to Liverpool you stay with us again.

Thank you again.

Michelle Cliffe
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 19, 2013

although a little on the pricey side this is a great hotel with an excellent location on the water front and easy walking distance to the city centre for things like shopping or The Cavern.

What really makes it good are the genuinely friendly and helpful staff.. fist class and hats off to them all!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2013
Dear Larry,

Thank you for your lovely feedback. It's always nice to read!

I will pass your comments to all our staff.

Hope to see you again in our hotel.

Kind Regards

Michelle Cliffe
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Top Contributor
188 reviews 188 reviews
73 hotel reviews
Reviews in 76 cities Reviews in 76 cities
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed October 18, 2013

What a joy it is to stay at Crowne Plaza. This one is in a great location for the waterfront and it is a joy to stay in a hotel that is of such high quality.

Many thanks for all the hard work that goes into keeping this hotel top notch and for the attentive friendly staff that also make it so welcoming.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, October 19, 2013
Dear Stephen,

Thank you for taking the time to post your review and thank you for such wonderful comments.

I will make sure your comments are passed on to the rest of the team.

We look forward to your next visit.

Kind Regards
Joanne Janssen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Liverpool
#11 Luxury Hotel in Liverpool
#12 Business Hotel in Liverpool
#14 Family Hotel in Liverpool
#17 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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