Booked for the New Year's Eve Gala at a charge of £320 for the one night , arrived in the afternoon , On check in , anything I asked about , was told it is all in your letter here with your room card. Well yes the details ..ie time for meeting for dinner were included , but nothing about the spa facilities, the club lounge, afternoon tea or pre dinner drinks . We upgraded to Club expecting something extra. Would not have bothered. Key did not work in the lock of the Club Lounge , asked a member of staff if it was actually closed, he shouted across other guests " Are you entitled to use it ?" ...just as well I'm not easily embarassed . A trip to reception sorted out my key card, they were very busy by now with all the extra NYEve guests arriving , but the receptionist. multi tasking ,was very cheerful and helpful and apologised . My husband had need to go shopping so I stayed to have afternoon tea, but coffee machine in Club Lounge was not working. Very nice young gentleman from the bar suggested he bring a pot of coffee and took my order for afternoon tea. I was a little concerned about my daughter and her family arriving in Liverpool but booked in to another hotel ( because young children weren't allowed at the Gala obviously) this same member of staff, although the hotel was buzzing, found the telephone number for the other hotel via the internet , and I was able to call to find they were arrived safely.
In the evening we stepped out of the lift to be presented with some champagne , Scots piper led us to dinner The candlelit room for the Gala looked stunning ,, the tables were set beautifully and the young waiter assigned to our table could not have been more helpful, cheerful and professional in everyway. A wonderful evening , finished off with late night ( early morning) drinks in the bar .
Breakfast was as expected , a wait for a table , not too long though. Needed my coffee, but kept being told someone would bring it. A bit inconsistent here, as I was served a small cup , some tables were left a pot, my husband had to go in search of butter whilst his breakfast went cold. You have to make toast yourself on one of those infuriating machines.
Did not get time to use the spa or pool .Friends had booked a suite which they were very happy with as it had views of the Liver Buildings and the river. All in all ... a very enjoyable stay . Some things could indeed be better, especially the Club Lounge idea !! Staff are brilliant.

We have always liked to stay here and are a club
member we are looking to stay in Liverpool
next Sunday for 2 days but everywhere seemed a bit tired last time we stayed , chairs ripped near bar and spa entrance.

My wife and I visited Liverpool for New Years Eve and decided to book into the Crowne Plaza. We upgraded to CP Club - which is meant to be executive or equivalent, we usually upgrade as we enjoy the lounge on an evening before going out.

The best attribute of the hotel is its' location - a short walk into the City or to the docks, but the best bits end there!

Our room was mediocre at best, it was tired and dated, lacking expected basics let alone any luxuries and lacked basic cleanliness. Examples of this are:
No in room safe - there was one once, judging by the holes in the wall and a safe instruction sticker on the rear of the wardrobe door.
No realistic view of the Mersey - as claimed for all club rooms
No towel hangers/hooks - so towels ended up thrown on the side
Poor toiletries - no shower gel or conditioner. I enquired about shower gel but was told they only have the bath foam, and as for conditioner housekeeping asked me if some from lost property would be ok....obviously not!
No in room TV guide - I had to write down on a sheet of paper which number corresponded with which channel.
Poorly cleaned - the room was dusty and ceilings were littered with cobwebs.

I asked for a bottle opener for our room as there wasn't one, after about half an hour a receptionist came to the room with one, but then said asked me to use it there and then as she had to take it back to the bar - it was apparently the only bottle opener in the hotel.

CLUB LOUNGE:
Don't waste your money or expect anything remotely decent, I'm not sure exactly which club your upgrade at this hotel brings you membership for, but it's certainly not an executive one.. The lounge was poorly stocked and lacked any sign of service. Soft drinks consisted of empty fridges with only tonic water, diet coke and lemonade. There was rarely a stock of glasses or cups, nor afternoon snacks.
On an evening I was even more disappointed - staff had stocked a fridge with some beers, but the beers they used were fresh from the box and warm.

We struggled to find much to compliment here and in my wife's words we felt the hotel was 'playing at it'. The hotel felt like it's being run into the ground and I'd happily put money on it being closed down shortly, or I hope re-furbished!

Come on CP you can do better than this.

Great location. lovely reception and bar area. nice staff. clean,modern,spacious,luxurious and nice view from room over the dock.
10minute walk to echo arena or short taxi ride into the centre.
Would stay again and like to experience using the spa facilities.
highly recommended. great value and good breakfast!!