The service as a whole was decent but the housekeeping was very inconsistent which may be a British thing because the review of my Edinburgh hotel will have similar for housekeeping.
I'll elaborate. When staying in a chain hotel of the Crowne Plaza ilk, I expect that my water glasses, if used, be replaced daily and not put back (or left in same place I left it) half full of the stale water I left from the night before. I also expect that the tea I used be replaced as well so I can then have the same tea again the next day. I also expect that if you are going to take my facecloth, even though I've hung it and my towel (as indicated to save the environment) to please replace it so I don't have to call down to housekeeping.

The breakfast buffet was limp and I wasn't inclined to eat anything other than yogurt and fruit as nothing else appealed. For that was charged £10.

Not much else to say really.

Arrived after a 5.5 hour journey on Friday night. Check in was quick and easy, was in Liverpool to watch Mrs Browns Boys on the Sat. From the arrival, the check in, to leaving, was a positive experience with very friendly and helpful staff. We booked a club room which allows you access to the club lounge with 24 hour complimentary soft drinks and between 5-7pm complimentary alcoholic drinks, canapés and morning continental breakfast. Unfortunately they haven't quite got this right, there was no breakfast the first morning, but this wasn't a problem as we were allowed into the main restaurant for the buffet breakfast which was fab. We waited for an hour for the drinks to be stocked on the second evening, which was only done after chasing up staff, again with no problem. Staff were very friendly and nothing was too much trouble. All in all would recommend, very central to tourist attractions, shopping and restaurants.

Stayed for four nights while on business. Everything was good about the hotel with friendly staff. Rooms were clean and warm and comfortable. Used the Spa, jacuzzi was good, also used the gym. The showers are in need of upgrading. Great swimming pool.
Breakfast was very good - but no scones:(
Ate fish in the restaurant on 2 nights, very tasty but portions a bit small.

we stayed here on Friday to see mrs browns boys the hotel was very clean and the room was too.the bedroom was very clean and the bed was great get the bed right and you half way there it was so comfy and the pillows were great i want some.the breakfast was very good to start the day for the journey home.we would definertly stay again thanks for a good nights sleep.