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Crowne Plaza Liverpool City Centre: Traveler Reviews

4.0 of 5
St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
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Crowne Plaza  Liverpool City Centre
Ranked #20 of 100 hotels in Liverpool
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775 reviews from our community

Traveler rating
    330
    288
    99
    36
    22
See reviews for
Families
144
 
Couples
283
 
Solo
44
 
Business
141
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Toronto, Canada
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
9 helpful votes 9 helpful votes
“Inconsistent housekeeping and overpriced dodgy food”
3 of 5 stars Reviewed December 20, 2012 via mobile

The service as a whole was decent but the housekeeping was very inconsistent which may be a British thing because the review of my Edinburgh hotel will have similar for housekeeping.
I'll elaborate. When staying in a chain hotel of the Crowne Plaza ilk, I expect that my water glasses, if used, be replaced daily and not put back (or left in same place I left it) half full of the stale water I left from the night before. I also expect that the tea I used be replaced as well so I can then have the same tea again the next day. I also expect that if you are going to take my facecloth, even though I've hung it and my towel (as indicated to save the environment) to please replace it so I don't have to call down to housekeeping.

The breakfast buffet was limp and I wasn't inclined to eat anything other than yogurt and fruit as nothing else appealed. For that was charged £10.

Not much else to say really.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Laura R about Crowne Plaza Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review
December 23, 2012
Thank you for taking the time to review our hotel. At the Crowne Plaza Liverpool City Centre we are always grateful to receive constructive feedback as it enables us to monitor and maintain the standards of service we provide our guests. I am disappointed to hear of your experiences. Please accept my sincere for any inconvenience caused by these oversights. I have discussed these matters with our housekeeping and kitchen teams, highlighting the issues you raised, to prevent similar situations from re-occurring in the future. However, I am encouraged that although you had a number of problems during your stay, you still report that the overall service was decent, though it is a shame that the housekeeping and breakfast undermined this impression. I hope that this experience will not deter you from staying with us again in the future as we would appreciate the opportunity to demonstrate our commitment to improving customer service.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Great Hotel”
4 of 5 stars Reviewed December 16, 2012

Arrived after a 5.5 hour journey on Friday night. Check in was quick and easy, was in Liverpool to watch Mrs Browns Boys on the Sat. From the arrival, the check in, to leaving, was a positive experience with very friendly and helpful staff. We booked a club room which allows you access to the club lounge with 24 hour complimentary soft drinks and between 5-7pm complimentary alcoholic drinks, canapés and morning continental breakfast. Unfortunately they haven't quite got this right, there was no breakfast the first morning, but this wasn't a problem as we were allowed into the main restaurant for the buffet breakfast which was fab. We waited for an hour for the drinks to be stocked on the second evening, which was only done after chasing up staff, again with no problem. Staff were very friendly and nothing was too much trouble. All in all would recommend, very central to tourist attractions, shopping and restaurants.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by AnnieChabs1 for Liverpool
Ask AnnieChabs1 about Crowne Plaza Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review
December 18, 2012
It is a real pleasure to receive such positive feedback. Thank you for taking the time to provide us with this review. At the Crowne Plaza Liverpool City Centre we appreciate constructive feedback as it enables us to monitor and maintain the high standard of service we pride ourselves on delivering to our guests. I have discussed your comments regarding the Club Lounge with our Food and Beverage team, to prevent this situation from reoccurring in the future. Please accept my sincere apologies for any inconvenience this may have caused during your stay. However, thank you also for your kind words regarding the staff. It really is the attitude of our staff which leaves a lasting positive impression on our guests and your comments demonstrate that they really are a credit to our hotel. Thank you for recommending our hotel to other travelers.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“Good hotel in great location”
4 of 5 stars Reviewed December 15, 2012

Stayed for four nights while on business. Everything was good about the hotel with friendly staff. Rooms were clean and warm and comfortable. Used the Spa, jacuzzi was good, also used the gym. The showers are in need of upgrading. Great swimming pool.
Breakfast was very good - but no scones:(
Ate fish in the restaurant on 2 nights, very tasty but portions a bit small.

Room Tip: Ask for a view of the LIver building
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Pixie067 about Crowne Plaza Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review
December 16, 2012
Thank you for taking the time to review our hotel. Your complimentary comments regarding the rooms, staff and leisure club are greatly appreciated. It is a real pleasure to receive positive feedback and it gives me great pride to know that our hotel can offer a comfortable stay for business guests. I hope we have the pleasure of welcoming you back to the hotel in the near future.
Kind Regards
Stephen Roberts
General Manager
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Salford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“mrs brown would approve”
5 of 5 stars Reviewed December 15, 2012

we stayed here on Friday to see mrs browns boys the hotel was very clean and the room was too.the bedroom was very clean and the bed was great get the bed right and you half way there it was so comfy and the pillows were great i want some.the breakfast was very good to start the day for the journey home.we would definertly stay again thanks for a good nights sleep.

Room Tip: we asked for a quite room and got one
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask tony h about Crowne Plaza Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review
December 16, 2012
I am delighted to hear that your experiences at the Crowne Plaza Liverpool City Centre were so good. Thank you for your positive comments regarding the room and our facilities. The beds are so comfortable because of our Sleep Advantage scheme, which benefits our guests by providing high quality pillows, linen and mattress toppers. It is a pleasure to hear that you would stay with us again and we look forward to seeing you soon.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY, NY
Top Contributor
87 reviews 87 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
“Nice hotel, great location”
4 of 5 stars Reviewed December 13, 2012

Stayed for four nights for a conference. The hotel is very well located on the river,
and a short walk from all the shopping centers. The hotel was very satisfactory, and the
complementary breakfast was great.

Two minor issues:
For some reason, when people called me from outside, the reception sometimes simply did not answer. Somewhat annoying, for such a place.
The second, is that the room is made up fairly late (at 1pm the room was not made up), but I should add that I did not ask to be made up early.

Final remark: some of the people in the conference got a better deal book elsewhere (http://greenroom.co.uk/exclusive) even compared to the special conference rate

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by YM2000 for Liverpool
Ask YM2000 about Crowne Plaza Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review
December 18, 2012
Thank you for providing us with feedback on your stay. I am glad to hear that you enjoyed your stay at our hotel and found that the location was convenient for your needs. Your constructive comments have been communicated to the relevant departments for review and we will reflect on these and conduct any required retraining. Once again, thank you for taking the time to review our hotel.

Kind Regards
Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Crowne Plaza Liverpool Hotel
Liverpool Crowne Plaza
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Liverpool
#9 Luxury Hotels in Liverpool
#12 Business Hotels in Liverpool
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Crowne Plaza  Liverpool City Centre
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