Modern building, great location, generic business decor. Check-in staff pleasent and efficient, and (seemingly largely English) staff generally polite with a couple of exceptions at breakfast.

Facilities OK except temperamental wired internet connection in room 137 - but at least it's free. One or two other details need attention, like plug which doesn't let the water drain from the sink and the bed's not the most comfortable. Shame that you can't open the windows as well - feels quite stuffy.

Apparently the hotel currently has a recurring problem with room televisions switching themselves on and off, or so reception told my colleague when she was repeatedly woken during the night by her television coming on. There is no way to take the televisions off standby, which seems crazy in these more energy-conscious times.

Worst thing for me was leaving my iPod in my room and not remembering until the evening of the day I had checked out. Phoned the hotel and, after two attempts, was put through to a duty staff member. He was unable to check whether my iPod had been found as only his manager could open the lost property cupboard - who wasn't there until the morning. He did say that he would check the room (which had new guests in) and call me back, however when he did call back, I was less than convinced as to whether he had actually gone into the room and talked to the new guests. I caledl the following day and spoke to a Supervisor in Housekeeping who said that she had read a message from the night staff but chosen not to call me back. Her line was that the maids had cleaned the room, found nothing, and that she had personally checked to confirm that nothing was in there. Therefore by implication I must either be lying or must have forgotten that I did actually pick up the iPod and lost it somewhere else. Whilst she was trying to be polite, I did find the general attitude very defensive - e.g. not really letting me talk and cutting in with answers about their exemplary record in dealing with lost property, etc. She even told me stories of other guests who were convinced that they had lost stuff at the hotel, but who had later found out that it was their own fault and phoned back to apologise - tacitly implying that this would happen in my case.

I most certainly left my iPod in the room and no longer have it and nor, according to the hotel, do they. Apart from reconciling myself to an expensive replacement, I must say that I was not impressed by their response to my requests for help, and that I will be writing to the hotel. Meanwhile I would suggest to other guests that they double-check to ensure that they have valuable possessions with them before leaving. I don't think that I will stay here again, given the very close proximity of a Radisson, Malmaison and Thistle.

I thought this hotel was great. The staff was great, the rooms were great, and the location was pretty close to the city centre. When I checked into the hotel, my TV was broken...so, they changed my room to a suite...without even a hassle. They were super nice about the whole thing. The hotel is not in the city centre, but you can walk there in about 10 minutes. Plus, its a short walk from a great lounge, Baby Cream.

we had a terrible experience. With the exception of the lady who checked us in we were not impressed with the staff.

We were insulted by the guy who works on Room Service and Mini Bars, were charged for items we did not have from the mini bar, were appalled at the sneaky tray charges that were added by the bar staff, who asked us to take a seat and offered to bring our drinks to a table, Room Service guy refused to allow us to charge items to our room, even though we had pre-authorised a credit card, and it was the longest checkout experience ever.

We had travelled far and were tired, and as we were on holiday we decided to call Room Service for 2 pints of Stella. We were advised to use the Mini Bar, but it was almost empty. He gave me two bottles of warm Peroni. As they were both warm, we said we would prefer the Stella from Room Service. He sighed and looked annoyed, but finally agreed to get them. We were told “We don’t normally get orders during the day” and “Don’t worry, I have a drinking problem too” and asked “Do we sell stella here?” . He brought the drinks which were spilling all over the tray & told the hotel did not sell Stella, so he had got us 2 pints of Bud instead. He poured the spillages in our sink & asked us for £5:70. I asked if we could charge it to the room, John said we could not, even though we had charged a credit card

We were shocked and disappointed that the bar staff asked us to take a seat and offered to bring our drinks to the tables. After we had paid for the drinks, we noticed they had put a sneaky tray charge on the bill.


Longest check out ever.

The room was bright, clean and comfortable and we had a nice view down the river. The ground floor was plush!! (I believe just recently refurnished) very nice!! The staff were busy most of the time, but always shared a friendly smile or hello all around the hotel. The breakfast is not too be missed!!! - A 4 star hotel that is 4 star - very refreshing!!.