Overall, I was really impressed with my whole experience at base2stay, and would highly recommend this as a venue for anyone visitinf central Liverpool - however as always, there is some room for improvement
I wanted to spend 2 nights at base2stay whilst visiting Liverpool for a college reunion at the Adelphi. I had left it too late to get a room at the Adelphi, and used Trip Advisor to help locate another venue. Was delighted to find that the number 1 hotel on the site was available. I was even more impressed that if I booked it on the base2stay website I would get a 10% discount - but to get the discount I had to phone the hotel. I had checked using the links of Trip Advisor and at least 5 other sites, such as Hotel.com etc, were all showing availability. However with the 10% discount, booking direct with base2stay was the best value.
However, when I phoned the hotel, I was advised that there was no availability left on the dates I wanted. I expressed my amazement at this, explaining that not only their website but other websites were showing availability. The receptionist said he would speak to his manager and phone me back. A few minutes later he indeed phoned me back, apologised for the inconvenience and said that the hotel would accept my booking.
So - things to improve- make sure the website is up-to-date in terms of availability. However full marks to the hotel and the receptionist, who didn't make a "computer says no" response, but rather dealt with the issue in a positive manner.
On arrival at the hotel the booking in process was very straight forward. The receptionist explained the slight vagriancies of having to use the keycard to use the lift etc. He has extremely helpful in giving me a map and showing me some of the sights to see - it was over 25 years since I had been in Liverpool and clearly a lot had changed.
When I got to my room I was very impressed. Although small, it was perfect for my needs. A large single bed, flat screen TV, internet access etc. The small kitchenette area was excellent. For someone who likes my own independence for meals, it was really ideal to have a fridge large enough to store food, milk, wine and to be able to plan my own breakfast. With a wide choice of shops nearby - from small independents to Tesco and M&S - was very easy to stock up.
Having access to internet was really important for me. Slight niggle that the instructions in the information file about getting started with Wi-Fi (i.e. needing a non-existent code that was supposed to be on the welcome letter) and the instructions on the desk did not agree. However common sense prevailed. TV was great - however could not work out how to use the keyboard to control the TV - ended up using the trusty remote (might be showing my age).
- air conditioning got too cold - did not bear any correaltion to the temperature on the control. However I simply turned it off when it was too cold.
- inside door of teh wardrobe rubbed against my black jacket - did not notice until I was about to leave, as it had been so warm that I did not wear my jacket. However the whole sleeve was coated in white, which did not come off even with using a damp cloth.
Knowing that my train from Lime Street was not going to be until almost 4pm, I requested a late check-out on my day of departure. I had hoped to do some more sight seeing and then come back and freshen-up and change before leaving. However was surprised to be told that whilst check-out could be extended from 11am to noon free of charge, thereafter it would be £15 per hour. I have to say that i find this excessive. I can understand if the hotel is busy, and the response is that there is no availability.But where there is availability but charge this hefty rate is, in my view, excessive. The receptionist also did not mention at all the availability of the "Departure Base" - which I have only just discovered by looking on the website to check some facts!.
But to be honest - this turned out to be a fairly minor issue.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your recent review of base2stay Liverpool, I was very pleased to read that you enjoyed your stay with us.
I have noted your comments regarding the difficulty that you had booking the room: the advance purchase rate is only available to book no later than 7 days prior to arrival, so please accept my apologies for any confusion with regards to rate availability. We have now introduced the advanced purchase rate onto our website so you are able to book online.
I was very pleased to read that you had the opportunity to make use of the kitchenette in your room, they are ideal for planning your own breakfast and, as you say, with a such a wide choice of shops within a few minute’s walk, is perfect for stocking up on all the essentials.
I have also noted the difficulties that you encountered with the Wi-Fi and I am currently reviewing the instructions that are provided in the room, I will also investigate the issue of the air conditioning, which should be fully controllable, I have spoken with the housekeeping team regarding the marks that appeared on you jacket. I will ensure that measures are put into place to avoid similar situations occurring.
I am very sorry that reception omitted to inform you of our “arrival and departure base”. It’s an ideal option at £10.00 per hour for guests wanting to just freshen up before they depart, or on an early arrival. For those guests who wish to extend their departure time in their own room, there is an additional charge of £15.00 per hour, but I was pleased that our reception team extended your check out time to 12.00 noon at no additional charge on this occasion.
I do hope we have the opportunity of welcoming you back to base2stay Liverpool in the near future and once again thank you for your comments - constructive feedback from our guests is invaluable to us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.