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Hampton by Hilton Liverpool City Centre: Traveler Reviews

3.0 of 5
7 Hurst Street | Kings Dock Mill, Liverpool L1 8DA, England
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Hampton by Hilton Liverpool City Centre
Ranked #16 of 100 hotels in Liverpool
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680 reviews from our community

Traveler rating
    296
    271
    76
    22
    15
See reviews for
Families
75
 
Couples
305
 
Solo
39
 
Business
71
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lisburn, Northern Ireland, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
“very good but not at night”
3 of 5 stars Reviewed February 18, 2013

very good,modern, clean, good staff, friendly and attentive. agree with glass door on wardrobe blocking the entrance to the bathroom dodgey at night!
slight niggle with pizza served at bar late (11pm) seems it's microwaved and the first attempt was cold! however second one was good!
on departure (early 5:30am) breakfast had not yet started. as we knew this we were only getting toast and coffee, but waiter went out of his way to rush us some bacon, sausages and beans very impressed will be back!

Room Tip: book early this hotel gets busy when football teams are at home Ideal location for sight seeing or...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Pat H about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Ideal for a city break”
4 of 5 stars Reviewed February 17, 2013

Convenient for the docks and the shopping centre. Good clean well appointed rooms with all you need for a city break. The one draw back to the room is the glass door to the bathroom. Although it’s frosted glass, a nocturnal visit to the bathroom produces enough illumination to be a hazard to passing aircraft let alone others in the room trying to sleep. Breakfast is the ‘budget’ variety but quite adequate although the buffet area is under a lot of pressure around 9.00. Poor marks for the coffee machine you need 3x espresso in the mug to get any flavour. The Baltic Fleet pub just outside is a definite plus for the grey beards among us.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CommodoreChris about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review
February 19, 2013
Dear CommodoreChris,

Thank you for taking the time to write your review of our hotel. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

This brand is new in the UK and this is the third new opening of service focussed hotels by Hilton, all aspects of the constriction and design are being looked after by Hilton to achieve the high standards for the new brand and our hotel. I can only apologies if you felt that this was not the case.

Please accept my apologies for the Maintenance issues; I have spoken to the relevant people to ensure a no repetition of the same situation as you have explained.

Finally, thank you for choosing to stay with us. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Impeccable Room”
4 of 5 stars Reviewed February 17, 2013

Rooms were great, large and modern. Location was prime, 2mins walk to the Albert Dock (home to the Beatles museum, Maritime and Liverpool museums, and many great pubs/eateries). 5mins (approx) walk to Liverpool One (shopping hub) and a max of 15mins walk to the Liverpool Street Station! very good location.

Only fault I had was with the breakfast, would have been better to not have the hot breakfast (overcooked, floury eggs, undercooked sausages) in favour of a better grab 'n go style if that is all the budget allows, as would have been easier, given the massive overcrowding in the kitchen.

That aside, I would absolutely recommend staying here, perfect location, and comfortable surroundings :)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Ryles1985 about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hard three days of fun”
4 of 5 stars Reviewed February 17, 2013

Arrived on Thursdays 14thfeb for long weekend , hotel is stylish , staff are courteous , pretty central , for getting around , done the ferry, big wheel , museum , shopping and three times at the cavern club, yep three!.place a must is you enjoy live music, eating out is great , can recommend the salt house/ the hub/ and alma de Cuba food first class , p,s we were lucky with the weather , dry sunny days , crisp air, can,t complain for the time of year.

Room Tip: Room with Mersey view ,
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jaguar69_11 about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review
February 19, 2013
Dear jaguar69_11,

Thank you for taking the time to write your review of Hampton by Hilton Liverpool City Centre. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton. We have set out to achieve high standards for the brand and our hotel and all our prices include complimentary cooked breakfast, free connection to the Wi-Fi and in house gym access.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great place to stay.”
5 of 5 stars Reviewed February 16, 2013

Spent 2 nights here an very pleased with our choice.Room spotless and comfortable, Breakfast filled us up for the day ahead. Staff polite an helpful.Also walking distance to all main attractions and shopping made this an ideal choice when visiting Liverpool.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ericolvr about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review
February 19, 2013
Dear ericolvr

Thank you for taking the time to share your experience regarding your recent stay at the Hampton by Hilton Liverpool City Centre.

It is wonderful to read that you thought so highly of our hotel, reflected by the high scores that you have given to us.

On reading your review it is warming to note that our staff assisted you with their outstanding customer service. Our attention to guest satisfaction is something we pride ourselves on at the Hampton by Hilton, Liverpool City Centre.

We loved having you here and we very much look forward to welcoming you back to our hotel very soon.

Kind Regards

Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Liverpool City Centre

Also Known As:
Hampton By Hilton Liverpool City Centre Hotel
Hampton By Hilton Liverpool City Centre Hotel Liverpool
Address: 7 Hurst Street | Kings Dock Mill, Liverpool L1 8DA, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Wheelchair access
Hotel Style:
#13 Business Hotels in Liverpool
#17 Family Hotels in Liverpool
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
With an enviable location at Kings Mill Dock in the "Baltic Triangle" area, the Hampton by Hilton™ Liverpool City Centre hotel puts you near it all! We're close to Wapping, Salthouse, Canning and Albert docks, as well as the Echo Arena and BT Convention Centre. The Lime Street and James Street train stations are all less than three kilometers away, while Liverpool John Lennon Airport can be easily reached in minutes by car or coach transfer from Lime Street Station. Take a short walk from our Liverpool hotel and you'll experience the stunning architecture, exciting museums, world-class attractions, abundant nightlife and excellent dining this great city has to offer. If shopping is on the agenda, Liverpool ONE, a 1.65 million square-foot complex, is just steps from our Liverpool, UK hotel. The name "Liverpool" is also synonymous with football and we have two Premiership clubs, Everton and Liverpool, about five kilometers away. We're also just minutes from Aintree, home of the Grand National horse race. Whether you're traveling for business or pleasure, the Hampton by Hilton Liverpool hotel puts world-famous attractions at your doorstep. ... more   less 
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